keeps crashing / freezing

Night · Apr 30, 2009

hey min win7 (7100x64) keeps crashing all the time

in event veiwer ive traced it down to
VSS
Express Writer error: failed while adding express writers from directory System.

Operation:
Initializing Writer
Gathering Writer Data
Executing Asynchronous Operation

Context:
File Path: C:\Windows\Vss\Writers\System\
Execution Context: Requestor
Current State: GatherWriterMetadata

Error-specific details:
Error: CreateFile("75DFB225-E2E4-4d39-9AC9-FFAFF65DDF06.xml"), 0x80070002, The system cannot find the file specified.

how do i fix this?

Night · May 1, 2009

anyone?

rodc271 · May 2, 2009

I am getting exactly the same error and cannot find a solution. Have you solved the error. I get it to a USB disk, but no problem to a network drive.

requiem · May 6, 2009

I'm showing the same error in the event log, but I'm not crashing. What are your hardware specs? I've got the following:

MB: MSI P35 Neo2-FR
CPU: E8400, OC'd
Memory: 8GB Corsair Dominator DDR2-1066 (running at 870 to maintain tight timings
GPU: BFG 8800GTX 768MB

Snufffed · May 6, 2009

VSS error

I have only had the VSS error once .... but I fixed this way, since VSS is Volume Shadow Service. I did make sure the RESTORE was enabled, I then did make 1 restore point. next time I rebooted I turned off the "RESTORE" fuction. used a 3rd party program and deleted all reference to "restore img." then did a TOTAL DEFRAG...
No problems since then. I do hope this fixes your problem also.

usasma · May 7, 2009

Do you have any CD/DVD burning/ripping programs installed? It could be that they are causing a problem. Try uninstalling them to see if it stops the errors.

Catbookpro · May 7, 2009

same exact VSS error

I had a crash earlier, but managed to recover. I'm now getting the exact same error as Night is (the same error code, xml file, etc.). However, it's no longer crashing. I just get this error when I try to take a snapshot, or run the backup.

Snuffy - Could you elaborate a bit more on what you did to fix this error? I've been spinning my wheels trying to fix this one.

If anyone else has any feedback, let us know.

Thanks

bummpr · May 10, 2009

Same error here

I'm getting the same error...nothing fatal but it keeps showing up in my Event Log.

I wonder if it's because I use CCleaner and it somehow is deleting some info that is needed by VSS???

Any other conjecture by someone else?

BryanMi · May 11, 2009

I'm getting the exact same error when I try to do a System Backup (both to an attached NAS drive and to an attached USB drive). The backup hangs 15% the way in while trying to create a shadow copy.

The error in the Event Log is:

Express Writer error: failed while adding express writers from directory System.
Operation:
Initializing Writer
Gathering Writer Data
Executing Asynchronous Operation
Context:
File Path: C:\Windows\Vss\Writers\System\
Execution Context: Requestor
Current State: GatherWriterMetadata
Error-specific details:
Error: CreateFile("75DFB225-E2E4-4d39-9AC9-FFAFF65DDF06.xml"), 0x80070002, The system cannot find the file specified.

I don't use CCleaner, so that can't be it. Since the media (both USB and NAS) fail, it can't be due to the device.

The file referenced above does exist, so I don't know why it says it can't create the file.

I'm running Win 7 RC1 on a ThinkPad T61. Any thoughts/solutions would be appreciated.

Snufffed · May 11, 2009

Catbookpro said:
I had a crash earlier, but managed to recover. I'm now getting the exact same error as Night is (the same error code, xml file, etc.). However, it's no longer crashing. I just get this error when I try to take a snapshot, or run the backup.

Snuffy - Could you elaborate a bit more on what you did to fix this error? I've been spinning my wheels trying to fix this one.

If anyone else has any feedback, let us know.

Thanks

VSS is Volume Shadow Service. If VSS is not running then you can not make backups.
start--> admin tools -> component services --> down to Services (local) and make sure your VSS is started and set to auto. as you can see by the pic I have mine on manual and it also is turned off

BryanMi · May 11, 2009

Yes, of course I checked if VSS was running in component services and it was. The problem still remains.

Any other ideas?

Hammerhead786 · May 11, 2009

Have you tried checking the disk for errors?

BryanMi · May 11, 2009

Yes, I've performed a CHKDSK /f in addition to a complete DEFRAG. Unfortunately, that's not it.

Hammerhead786 · May 11, 2009

Have a look at this link and search for the error 0x80070002. Don't know if this will help but it might be worth a shot:

The Storage Team at Microsoft - File Cabinet Blog : Common causes and solutions to Backup, System Restore, and Complete PC Backup problems - updated!

dmex · May 11, 2009

Night said:
Express Writer error: failed while adding express writers from directory System.

Operation:
Initializing Writer
Gathering Writer Data
Executing Asynchronous Operation

Context:
File Path: C:\Windows\Vss\Writers\System\
Execution Context: Requestor
Current State: GatherWriterMetadata

Error-specific details:
Error: CreateFile("75DFB225-E2E4-4d39-9AC9-FFAFF65DDF06.xml"), 0x80070002, The system cannot find the file specified.

BryanMi said:
Express Writer error: failed while adding express writers from directory System.

Operation:
Initializing Writer
Gathering Writer Data
Executing Asynchronous Operation

Context:
File Path: C:\Windows\Vss\Writers\System\
Execution Context: Requestor
Current State: GatherWriterMetadata

Error-specific details:
Error: CreateFile("75DFB225-E2E4-4d39-9AC9-FFAFF65DDF06.xml"), 0x80070002, The system cannot find the file specified.

The file referenced above does exist, so I don't know why it says it can't create the file.

Its interesting how its trying to create the same file on both your systems yet having the same problem, I would call this another confirmed bug in the RC release...

CreateFile: (CreateFile Function (Windows))

Its the return value from the CreateFile API being logged/reported (Its good I looked up that page, some retard noob changed the syntax I posted for vb and C# syntax in the community section

)

The problem you guys are experiencing is that one of the files VSS is trying to backup either doesn't exist in the source directory, has security permissions preventing a successful backup or has illegal characters in its filename...

I couldn't tell you the exact cause without trying to reproduce and isolate the exact problem but they are the usual causes of failure's to call CreateFile.

Steven

Snufffed · May 11, 2009

<LI class="g w0">"Error Code: 0x80070002" error message cites license-checking ...

Describes an issue with Dell computers that receive an "Error code: 0x80070002" error message when Windows XP starts. Provides a workaround.

Code:

support.microsoft.com/kb/310794

- Similar pages -

<LI style="MARGIN-LEFT: 3em" class="g w0">You receive a "0x80070002" or "0x80070003" error code after you ...

Describes how to resolve a problem where a red X appears adjacent to an update after you try to download it from the Windows Update or Microsoft Update Web ...

Code:

support.microsoft.com/kb/910336

- Similar pages -

BryanMi · May 12, 2009

OK, the link HammerHead786 provides was useful. It seems this error is tue to a problem with the ProfileImage Path.
----------------
This problem is due to one or more profiles under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList with missing ProfileImagePathThis problem is due to one or more profiles under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList with missing ProfileImagePath
------------------
I have deleted the items from the ProfileList above, but here is my question:

When I upgraded to Windows 7, I deleted some old user accounts on my machine. I then deleted the C:\users\XXX directories that went with those old user accounts.

Apparently, VSS is having a problem because somewhere it still things those directories exist and they don't (somewhere beyond the ProfileImage reg keys above).

Does anyone know if you delete a user account, where VSS might keep or reference a list that it uses to try and back up those user accounts that no longer exist?

Snufffed · May 12, 2009

A very good Reg cleaner.

Hammerhead786 · May 13, 2009

Glad I could be of help. How did you delete the user profiles i.e. did you just go into C:\users and delete the relevant user or did you just delete the account via control panel - users?

*** The correct way to delete old profiles is: ***

Right click Computer
Select Properties
Select Advanced System Settings
Under User Profiles Select Settings

If you do it this way it deletes all registry entries related to that user account.

Note to self: read posts properly before asking questions.

BryanMi · May 14, 2009

OK, well if anyone is listening from Microsoft, this is definitely a Windows 7 bug and not due to the user account deletion. Here's why:

1. I started with a spare, formatted hard drive and installed Windows 7
2. I installed all the drivers for my Thinkpad
3. I ran Backup, it worked fine
4. I then copied over files from \My Documents on my old hard drive to the new hard drive using a simple Windows copy
5. I installed Office 2007, Office 2007 SP2, Visio 2007 and Project 2007 as well as FrontPage 2003, Microsoft Digital Image Suite 2006, PhotoDraw V2 and Live Photo Gallery and Messenger.
6. I ran Backup, same error as originally found.

So, we can rule out the user accounts and some sort of corruption in the registry and narrow it down to something either in the installation of a Microsoft product that it chokes on, or a file in \My Documents that it chokes on, but the only thing in \My Docs are docs, a .PST, PPT's, some music files and some videos.

I live in Redmond, so if any Microsoftie in the Windows group wants the hard drive to repro, let me know.

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