BSOD on win7 64Bit

innovat0r · May 3, 2010

Hi friends,

I need urgent help. I got a new pc recently, i have attached all the details of my PC. Recently i got a bsod i its dump files are [050310-14102-01 and 050310-15631-01]. I have attached bsod minidump files aswell.Kindly help me out in resolving it. Its really annoying. Thanks in advance.

Johnathan Lyman · May 3, 2010

innovat0r said:
Hi friends,

I need urgent help. I got a new pc recently, i have attached all the details of my PC. Recently i got a bsod i its dump files are [050310-14102-01 and 050310-15631-01]. I have attached bsod minidump files aswell.Kindly help me out in resolving it. Its really annoying. Thanks in advance.

Alright. Bear with me as I have a couple questions for you and a few things you can try.

Have you installed any new hardware recently? If so what was it?

What are you doing at the time this occurs?

A couple things I would consider doing first is running Chkdsk /R in a command prompt, Running MemTest86+ for 5-10 passses and if you have any negative results from either, let me know.

Also, update your graphics card, lan, wireless, and audio drivers to their latest stable versions and report back if that has had any success or failures as well.

Thanks!

Jonathan_King · May 3, 2010

Could we have the actual dmp files? http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

innovat0r · May 3, 2010

jelyman said:
innovat0r said:

Hi friends,

I need urgent help. I got a new pc recently, i have attached all the details of my PC. Recently i got a bsod i its dump files are [050310-14102-01 and 050310-15631-01]. I have attached bsod minidump files aswell.Kindly help me out in resolving it. Its really annoying. Thanks in advance.

Click to expand...

Alright. Bear with me as I have a couple questions for you and a few things you can try.

Have you installed any new hardware recently? If so what was it?

What are you doing at the time this occurs?

A couple things I would consider doing first is running Chkdsk /R in a command prompt, Running MemTest86+ for 5-10 passses and if you have any negative results from either, let me know.

Also, update your graphics card, lan, wireless, and audio drivers to their latest stable versions and report back if that has had any success or failures as well.

Thanks!

Hi thanks for help. I have done chkdsk and memtest no errors. And as far as i know i have not installed any new hardware recently. The bsod occurs anytime even when the system is idle.

Johnathan Lyman · May 3, 2010

Alright. Like Jonathan_King requested, could we have the physical dump files, please?

zigzag3143 · May 4, 2010

innovat0r said:
jelyman said:

innovat0r said:

Hi friends,

I need urgent help. I got a new pc recently, i have attached all the details of my PC. Recently i got a bsod i its dump files are [050310-14102-01 and 050310-15631-01]. I have attached bsod minidump files aswell.Kindly help me out in resolving it. Its really annoying. Thanks in advance.

Click to expand...

Alright. Bear with me as I have a couple questions for you and a few things you can try.

Have you installed any new hardware recently? If so what was it?

What are you doing at the time this occurs?

A couple things I would consider doing first is running Chkdsk /R in a command prompt, Running MemTest86+ for 5-10 passses and if you have any negative results from either, let me know.

Also, update your graphics card, lan, wireless, and audio drivers to their latest stable versions and report back if that has had any success or failures as well.

Thanks!

Click to expand...

Hi thanks for help. I have done chkdsk and memtest no errors. And as far as i know i have not installed any new hardware recently. The bsod occurs anytime even when the system is idle.

Like jonathan_king said we need the actual DMP files. See the link in his post for directions if you need them.

Ken

innovat0r · May 4, 2010

Hi again,

I have now attached actual dmp files. Check the attachment. Thanks in advance.

Jonathan_King · May 4, 2010

I suggest a memory test. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

If you are overclocking any hardware, stop.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\050310-15631-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a63000 PsLoadedModuleList = 0xfffff800`02ca0e50
Debug session time: Mon May  3 12:03:47.810 2010 (GMT-4)
System Uptime: 0 days 2:28:41.729
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {0, 2, 0, fffff80002c0700e}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+182 )

Followup: Pool_corruption
---------

Please upload any new dmps that might come too.

innovat0r · May 4, 2010

Jonathan_King said:

I suggest a memory test. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

If you are overclocking any hardware, stop.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\050310-15631-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a63000 PsLoadedModuleList = 0xfffff800`02ca0e50
Debug session time: Mon May  3 12:03:47.810 2010 (GMT-4)
System Uptime: 0 days 2:28:41.729
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {0, 2, 0, fffff80002c0700e}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+182 )

Followup: Pool_corruption
---------

Please upload any new dmps that might come too.

Hi,

I have already earlier mentioned that i completed memtest and chkdsk and no
errors found to me. And you talking about stopping any hardware overlocking. May i know whats overlocking and how do i know which hardware is overlocked and how can i stop it?

Jonathan_King · May 4, 2010

If you don't know what overclocking is, you're not doing it.

Overclocking - Wikipedia, the free encyclopedia

How long did you run Memtest for?

You should also run a torture test on your CPU. Download the appropriate version of Prime95 and let it run for a few hours.

innovat0r · May 4, 2010

Jonathan_King said:
If you don't know what overclocking is, you're not doing it.

Overclocking - Wikipedia, the free encyclopedia

How long did you run Memtest for?

You should also run a torture test on your CPU. Download the appropriate version of Prime95 and let it run for a few hours.

OK thats fine... but whats the reason for bsod? It occured only 2 times so far... after that no bsods so far... i just read in dmp file its due to some file error "ntoskrnl.exe"

May i know whats the reason behind that? help would be appreciated

Johnathan Lyman · May 4, 2010

innovat0r said:
Jonathan_King said:

If you don't know what overclocking is, you're not doing it.

Overclocking - Wikipedia, the free encyclopedia

How long did you run Memtest for?

You should also run a torture test on your CPU. Download the appropriate version of Prime95 and let it run for a few hours.

Click to expand...

OK thats fine... but whats the reason for bsod? It occured only 2 times so far... after that no bsods so far... i just read in dmp file its due to some file error "ntoskrnl.exe"

May i know whats the reason behind that? help would be appreciated

nstokrnl.exe is reported for a lot of different BSOD errors. Your Error is of the 0x000000c5 type and in my experience is casued the most by a driver.

Update your drivers for your graphics, wireless, lan, sound, motherboard, etc, essentially everything you can to their latest versions and let us know.

Jonathan_King · May 4, 2010

Some programs report nsoskrnl as the cause because that was the last in the stack. That is a critical system file, and is highly unlikely to cause a BSOD. Any bugs in that file would be gotten out before the beta builds even.

I believe the cause of your BSOD is hardware. Usually either RAM or CPU.

BSOD on win7 64Bit

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