Office Outlook 2003 cannot open links

McDougal · May 13, 2010

Hi all,

Just recently a problem has come up with my Outlook 2003 SP3. My problem is, whenever I try to open any links in emails, I get an error message "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." I have no restriction set, and I've tried the "Detect and Repair" option in the Help menu with no luck. This is a really annoying problem for me and I was wondering if any of you could help.

Thanks!

-McDougal

pcs3657 · May 14, 2010

Solution

This is not an Outlook error. The most common cause is a corrupt registry key in Internet Explorer. The registry key found at
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
is either damaged or corrupt.
To fix it, try resetting Web settings in Internet Explorer. If this does not resolve the issue, set IE as the default browser following the steps in Set Program Access in Control Panel. If you use a different browser as your default, you need to set IE as the default until you verify the links work in Outlook.
If you uninstalled Chrome (or Firefox) and then received the error, see Edit Registry, Part 2
In addition to Chrome and Firefox, other HTML rendering and editing programs may take the HTML open command and cause this error. Greg reports UltraEdit is one such program. See Edit Registry, Part 2 for the fix.

McDougal · May 14, 2010

pcs3657 said:
This is not an Outlook error. The most common cause is a corrupt registry key in Internet Explorer. The registry key found at
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
is either damaged or corrupt.
To fix it, try resetting Web settings in Internet Explorer. If this does not resolve the issue, set IE as the default browser following the steps in Set Program Access in Control Panel. If you use a different browser as your default, you need to set IE as the default until you verify the links work in Outlook.
If you uninstalled Chrome (or Firefox) and then received the error, see Edit Registry, Part 2
In addition to Chrome and Firefox, other HTML rendering and editing programs may take the HTML open command and cause this error. Greg reports UltraEdit is one such program. See Edit Registry, Part 2 for the fix.

Thanks for the reply. I have already fixed this problem myself. What I did was remove my McAfee and replace it with Microsoft Security Essentials, and then it worked.

Thanks!

-McDougal

Office Outlook 2003 cannot open links

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