BSOD several times a day...

derk · May 14, 2010

I am having randmon BSOD. Here is the error message

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 5/14/2010 8:58:57 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: derk
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e (0xc0000005, 0x82e532d9, 0xac53eb9c, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 051410-41683-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-05-14T12:58:57.000000000Z" />
<EventRecordID>19354</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DEREKRUDI1.intranet.victorstanley.com</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000008e (0xc0000005, 0x82e532d9, 0xac53eb9c, 0x00000000)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">051410-41683-01</Data>
</EventData>
</Event>

Jonathan_King · May 14, 2010

Welcome to SF!

Please upload your dmps for analysis. http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums-analysis.html

derk · May 28, 2010

Here is the zip file with several of the dmp files. Sorry it took so long for me to get back to you. life has been very busy!

CarlTR6 · May 28, 2010

I looked at your last four dmps. All four are indicating hardware problems.

STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck [COLOR=Red][B]1000008E[/B][/COLOR], {c0000005, 82e892d9, b851fb9c, 0}

Probably caused by : ntkrpamp.exe ( nt!ObOpenObjectByName+1a5 )

Followup: MachineOwner

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red][B]BugCheck A[/B][/COLOR], {34, 2, 1, 82ca6028}

*** WARNING: Unable to verify timestamp for lserial.sys
*** ERROR: Module load completed but symbols could not be loaded for lserial.sys
Probably caused by : lserial.sys ( lserial+5f70 )

Followup: MachineOwner

The two files listed in the bugcheck, ntkrpamp.exe is a Windows systems driver. I am certain that ntkrpamp.exe is not the cause of the problem. lserial.sys is an old driver dated 2007. Did you do a clean install of Win 7 or did you do an upgrade?

You have four more old drivers:

hardlock.sys Jul 27 2005 (this one is very old. It predates Vista)
nskbfltr.sys Jul 10 2007
vmm.sys Feb 18 2007
VMNetSrv.sys Jan 24 2007

Lets start with updating these drivers listed above. They should either be updated or the programs they are associated with should be uninstalled.

How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - Driver manufacturer links are on this page: Drivers and Downloads

Edited to add: lserial.sys appears to be from Lavasoft Ad-Aware Boot Cleaner and I thank Jonathan for finding this. I recommend that you uninstall this program using Revo Uninstaller. Revo will get rid of all traces of the program.

derk · May 28, 2010

I did a clean install of 7. The Dell notebook actually came with XP on it. I formatted it and installed 7.

I will try and download the latest drivers.

derk · May 28, 2010

hardlock.sys Jul 27 2005 THis one was a safenet driver for my VPN software. I updated it.
nskbfltr.sys Jul 10 2007 - I could not find much information on this one?
vmm.sys Feb 18 2007 - This was virtual PC 2007 and i removed the software
VMNetSrv.sys Jan 24 2007 - This was virtual PC 2007 and i removed the software

Jonathan_King · May 28, 2010

nskbfltr.sys looks like a keyboard driver.

CarlTR6 · May 28, 2010

In case you did not see my edit above:

lserial.sys appears to be from Lavasoft Ad-Aware Boot Cleaner and I thank Jonathan for finding this. I recommend that you uninstall this program using Revo Uninstaller.

derk · May 28, 2010

ok thank you!

I never installed this software though.

derk · May 28, 2010

in Revo it doesn't list Lavasoft adware..

derk · May 28, 2010

akamai netsession interface - Maybe this is linked to it? I have no idea how this got installed.

CarlTR6 · May 28, 2010

Hmm, let me do a further search on this driver.

CarlTR6 · May 28, 2010

Read the FAQ at akamai; particularly read the fourth one down. Still researching lserial.sys.

CarlTR6 · May 28, 2010

Derk, I should have mentioned this earlier; Please fill out your system information. Go to your User CP at the top of the page, look in the left column and click on Edit system specs. Filling in your specs will help us help you.

You can make this easier by downloading Speccy

I am still trying to find out about this lserial.sys driver. Are you using an Ethernet connection?

derk · May 28, 2010

Ok. i added the info for my system..

CarlTR6 · May 28, 2010

Thanks; that will help. Are you using an Ethernet connection to connect to the internet? Wireless? Dialup?

derk · May 28, 2010

Ethernet at work, wireless at home.

CarlTR6 · May 28, 2010

We found an obscure and "iffy" reference that lserial.sys could be an Ethernet driver. That was why I asked.

Have you made any progress with nskbfltr.sys? Did you read the FAQ's regarding akamai? Since you upgraded those three drivers, how is your system running?

derk · May 28, 2010

I uninstalled Akamai. The system has been fine, but somedays it doesn't Bluescreen at all.

I normally notice some pausing though throught the day, and haven't yet. THis may be a good sign

CarlTR6 · May 28, 2010

I sure hope it is, too!

What is the brand and model of your keyboard?

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