Help How do I unlock a User Account

D

Diginellie

New member
Local time
6:54 AM
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4
I am running Windows 7 Home Premium. There are 2 User Accounts, both Administrator and neither has a password. Everything has been working perfectly for 5 months. This morning when the second user logged in the screen was locked. They were unable to do anything even turn off the computer. The pointer was frozen.

The other user is having no problems at all. Can the other user who is also an administrator fix this problem? I would very much appreciate any help you can offer.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Does the problem still occur?

~Lordbob
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64, Mint 9Intel i5-2500k2x 4Gb Corsair VENGEANCE DDR3-1600NVidia GeForce N260GTX Twin Frozr
Computer Manufacturer/Model Number
Hera
OS
Windows 7 Ultimate x64, Mint 9
CPU
Intel i5-2500k
Motherboard
ASUS P8P67 Pro
Memory
2x 4Gb Corsair VENGEANCE DDR3-1600
Graphics Card(s)
NVidia GeForce N260GTX Twin Frozr
Sound Card
Realtek HD OnBoard Audio
Monitor(s) Displays
ASUS 24" Monitor
Screen Resolution
1920x1080
Hard Drives
G.SKILL Phoenix Series 60GB SATA II MLC Internal Solid State Drive (SSD)
SAMSUNG Spinpoint F3R 1TB 7200 RPM 32MB Cache SATA II
PSU
Cooler Master Real Power Pro 750W
Case
Cooler Master Haf 932
Cooling
Fans
Keyboard
Razer Tarantula
Mouse
Razer Lachesis
Internet Speed
not fast enough
Yes - I would really appreciate any help :)

I should also add that I tried the Tute from Brink but I did not have a `Local Users and Groups Manager' available to me. That heading didn't exist on the menu.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Welcome

What happens if the user with the problem logs on in safe mode?
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
OK I logged on in Safe Mode and the problem did not occur.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
richc46 said:
OK Good, now we need to find out specifically what causes the problem

Try this exactly as written. Then tell me the exact results. We will get this solved.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

If after you do the clean boot the problem still exits, you can end the test and just report back to me
Click to expand...

OK so I tried this and then got stuck when after clicking the `Services' Tab there was no `hide all Microsoft services' on the list. :confused: So..... I decided to go back to the drawing board and think laterally.

I created a third user with a similar name to User 2 who was locked. I then set up User 3 with the Email a/c from User 2. (Windows Live Mail) Essentially I morphed User 2 into User 3. I then deleted User 2. He did lose his bookmarks but as he didn't have many this was no biggie. So far this is working well with no probs. I have no idea what caused the `frozen pointer' for User 2. I just hope it doesn't happen again.

So now I have built some new synapses in my brain I am free to go on with my own stuff. Thanks so much for your help and fast response :D
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Diginellie said:
richc46 said:
OK Good, now we need to find out specifically what causes the problem

Try this exactly as written. Then tell me the exact results. We will get this solved.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

If after you do the clean boot the problem still exits, you can end the test and just report back to me
Click to expand...

OK so I tried this and then got stuck when after clicking the `Services' Tab there was no `hide all Microsoft services' on the list. :confused: So..... I decided to go back to the drawing board and think laterally.

I created a third user with a similar name to User 2 who was locked. I then set up User 3 with the Email a/c from User 2. (Windows Live Mail) Essentially I morphed User 2 into User 3. I then deleted User 2. He did lose his bookmarks but as he didn't have many this was no biggie. So far this is working well with no probs. I have no idea what caused the `frozen pointer' for User 2. I just hope it doesn't happen again.

So now I have built some new synapses in my brain I am free to go on with my own stuff. Thanks so much for your help and fast response :D
Click to expand...

Glad that it worked for you. Take care.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
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