Blue screen error on my new TOSHIBA laptop..

Ahad · Jun 11, 2010

Hi all, I got a Toshiba satellite L510 running Win 7 HP 32 bit. A few days ago, a blue screen appeared and my pc restarted. After restart one of the Toshiba utilities "Toshiba Service station" stopped working. This blue screen again occurred 2 days ago. I really dont understand why is this happening.. Can anyone please help me.. :cry:

Jonathan_King · Jun 11, 2010

It looks as if Norton is causing the crash. Please remove it completely and then run this uninstaller: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Then use this free, reliable alternative instead: http://www.microsoft.com/security_essentials

BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jun  7 16:10:52.583 2010 (GMT-4)
System Uptime: 0 days 0:00:27.769
BugCheck A, {b00c, 2, 1, 832830ad}
Probably caused by : memory_corruption ( nt!MiRemoveUnusedSegment+7a )
BUGCHECK_STR:  0xA
PROCESS_NAME:  autochk.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jun  7 12:39:11.992 2010 (GMT-4)
System Uptime: 0 days 0:30:20.568
*** WARNING: Unable to verify timestamp for SYMEFA.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA.SYS
PROCESS_NAME:  System
BUGCHECK_STR:  0x24[/font]

Ahad · Jun 11, 2010

Today I got another blue screen during my system startup ..then it restarted and ran startup recovery error. After my system restarted my norton internet security stopped working. I am uploading my DMP file. Please can someone help me with this.

ttran · Jun 11, 2010

did u remove norton internet security as Jonathan_King recommended. Norton usually goes with live update, uninstall it as well:sarc: Try it to see if computer runs smoothy

Ahad · Jun 11, 2010

I am not really sure if Norton is the problem because its an original not any cracked version. I would be really grateful if someone could analyze these DMP files and give me a solution..

Ahad · Jun 11, 2010

Win 7 failed to start..

I already gave a post regarding BSOD.. now when i started my laptop.. it failed to start and gave the following message "A recent driver installation or upgrade might have prevented Windows from starting." This text is copied from the action centre. i am uploading the dmp file. please somne help me with this..

Jonathan_King · Jun 11, 2010

Norton is notorious among us BSOD experts for causing crashes. Please remove it, then post back here if you have more problems.

We really can't help you more until you follow our advice. Here is my post: http://www.sevenforums.com/crashes-...n-error-my-new-toshiba-laptop.html#post781027

Once you remove Norton and run that uninstaller, we'll be happy to assist you if you have more problems. You can install Norton again if you find it is not the issue.

theog · Jun 11, 2010

Are you using norton internet security 2009 or 2010?
If 2009 go to this link & update to 2010 for free.

Home & Home Office Support

Jonathan_King · Jun 11, 2010

Let's keep this to a single thread. I will ask the mods to merge the 2 threads.

I still suggest removing Norton for this one.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp2_dmp.zip\061110-26832-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x83255000 PsLoadedModuleList = 0x8339d810
Debug session time: Fri Jun 11 09:19:18.114 2010 (GMT-4)
System Uptime: 0 days 0:00:17.690
Loading Kernel Symbols
...............................................................
.......................
Loading User Symbols
Loading unloaded module list
.
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {5500, 2, 0, 83375795}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+135 )

Followup: Pool_corruption
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_CORRUPTED_EXPOOL (c5)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is
caused by drivers that have corrupted the system pool.  Run the driver
verifier against any new (or suspect) drivers, and if that doesn't turn up
the culprit, then use gflags to enable special pool.
Arguments:
Arg1: 00005500, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 83375795, address which referenced memory

Debugging Details:
------------------


BUGCHECK_STR:  0xC5_2

CURRENT_IRQL:  2

FAULTING_IP: 
nt!ExDeferredFreePool+135
83375795 8b10            mov     edx,dword ptr [eax]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

TRAP_FRAME:  807868a4 -- (.trap 0xffffffff807868a4)
ErrCode = 00000000
eax=00005500 ebx=00000006 ecx=000001ff edx=8338ac30 esi=8338ac30 edi=8338a8c0
eip=83375795 esp=80786918 ebp=80786950 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00210206
nt!ExDeferredFreePool+0x135:
83375795 8b10            mov     edx,dword ptr [eax]  ds:0023:00005500=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 83375795 to 8329b82b

STACK_TEXT:  
807868a4 83375795 badb0d00 8338ac30 83223ba9 nt!KiTrap0E+0x2cf
80786950 833748aa 8338a8c0 00000000 00000000 nt!ExDeferredFreePool+0x135
807869b8 833f8a0d 87ff5838 00000000 00000000 nt!ExFreePoolWithTag+0x8a4
80786b9c 83606853 00000001 00000000 80786bd4 nt!IopLoadDriver+0xad2
80786be8 8360287b 80810b08 8080a900 00000000 nt!IopInitializeSystemDrivers+0x163
80786c6c 83607e6f 0080a900 851bfdd8 851bfa68 nt!IoInitSystem+0x6de
80786d48 833e047c 80786d90 834636bb 8080a900 nt!Phase1InitializationDiscard+0xce4
80786d50 834636bb 8080a900 9fd2b728 00000000 nt!Phase1Initialization+0xd
80786d90 833150f9 833e046f 8080a900 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+135
83375795 8b10            mov     edx,dword ptr [eax]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExDeferredFreePool+135

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool+135

BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool+135

Followup: Pool_corruption
---------

2: kd> lmsmn
start    end        module name
88eaa000 88ef2000   ACPI     ACPI.sys    
93292000 932ec000   afd      afd.sys     
8900a000 89013000   amdxata  amdxata.sys 
891cc000 891d5000   atapi    atapi.sys   
891d5000 891f8000   ataport  ataport.SYS 
88f51000 88f5c000   BATTC    BATTC.SYS   
8eb8c000 8eb93000   Beep     Beep.SYS    
88cc2000 88cca000   BOOTVID  BOOTVID.dll 
8e600000 8e61f000   cdrom    cdrom.sys   
88d0c000 88db7000   CI       CI.dll      
89908000 8992d000   CLASSPNP CLASSPNP.SYS
88cca000 88d0c000   CLFS     CLFS.SYS    
89438000 89495000   cng      cng.sys     
88f49000 88f51000   compbatt compbatt.sys
8992d000 8993a000   crashdmp crashdmp.sys
898f7000 89908000   disk     disk.sys    
8e7e6000 8e7f7000   dump_dumpfve dump_dumpfve.sys
8e633000 8e7e6000   dump_iaStor dump_iaStor.sys
88fe2000 88ff3000   fileinfo fileinfo.sys
88db7000 88deb000   fltmgr   fltmgr.sys  
894a3000 894ac000   Fs_Rec   Fs_Rec.sys  
898c5000 898f7000   fvevol   fvevol.sys  
89772000 897a3000   fwpkclnt fwpkclnt.sys
8321e000 83255000   hal      halmacpi.dll
898bd000 898c5000   hwpolicy hwpolicy.sys
89019000 891cc000   iaStor   iaStor.sys  
89991000 899b0000   Ironx86  Ironx86.SYS 
80bcb000 80bd3000   kdcom    kdcom.dll   
893ed000 89400000   ksecdd   ksecdd.sys  
895a1000 895c6000   ksecpkg  ksecpkg.sys 
88c39000 88cb1000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll
88fb7000 88fcd000   mountmgr mountmgr.sys
89000000 8900a000   msahci   msahci.sys  
8ebe5000 8ebf0000   Msfs     Msfs.SYS    
88efb000 88f03000   msisadrv msisadrv.sys
89200000 8922b000   msrpc    msrpc.sys   
898ad000 898bd000   mup      mup.sys     
8eb71000 8eb84400   NAVENG   NAVENG.SYS  
8ea04000 8eb4b580   NAVEX15  NAVEX15.SYS 
894ac000 89563000   ndis     ndis.sys    
9335e000 9336c000   netbios  netbios.sys 
932ec000 9331e000   netbt    netbt.sys   
89563000 895a1000   NETIO    NETIO.SYS   
8ebf0000 8ebfe000   Npfs     Npfs.SYS    
83255000 83665000   nt       ntkrpamp.exe
892be000 893ed000   Ntfs     Ntfs.sys    
8eb85000 8eb8c000   Null     Null.SYS    
9332e000 9334d000   pacer    pacer.sys   
88f38000 88f49000   partmgr  partmgr.sys 
88f03000 88f2d000   pci      pci.sys     
88fcd000 88fd4000   pciide   pciide.sys  
88fd4000 88fe2000   PCIIDEX  PCIIDEX.SYS 
89495000 894a3000   pcw      pcw.sys     
88cb1000 88cc2000   PSHED    PSHED.dll   
8ebcd000 8ebd5000   RDPCDD   RDPCDD.sys  
8ebd5000 8ebdd000   rdpencdd rdpencdd.sys
8ebdd000 8ebe5000   rdprefmp rdprefmp.sys
89880000 898ad000   rdyboost rdyboost.sys
89878000 89880000   spldr    spldr.sys   
8993a000 89991000   SRTSP    SRTSP.SYS   
8e61f000 8e628080   SRTSPX   SRTSPX.SYS  
8923b000 89291000   SYMDS    SYMDS.SYS   
89291000 892be000   SYMEFA   SYMEFA.SYS  
8eb4c000 8eb71000   SYMEVENT SYMEVENT.SYS
93239000 93292000   SYMTDIV  SYMTDIV.SYS 
89629000 89772000   tcpip    tcpip.sys   
899c7000 899d2000   TDI      TDI.SYS     
899b0000 899c7000   tdx      tdx.sys     
9338f000 9339f000   termdd   termdd.sys  
89831000 89878000   tos_sps32 tos_sps32.sys
9336c000 9337ba00   tosrfcom tosrfcom.sys
897ea000 897ee100   TVALZ_O  TVALZ_O.SYS 
88f2d000 88f38000   vdrvroot vdrvroot.sys
8eb93000 8eb9f000   vga      vga.sys     
8eb9f000 8ebc0000   VIDEOPRT VIDEOPRT.SYS
88f5c000 88f6c000   volmgr   volmgr.sys  
88f6c000 88fb7000   volmgrx  volmgrx.sys 
897ab000 897ea000   volsnap  volsnap.sys 
9334d000 9335e000   vwififlt vwififlt.sys
9337c000 9338f000   wanarp   wanarp.sys  
8ebc0000 8ebcd000   watchdog watchdog.sys
897a3000 897ab000   wd       wd.sys      
88e2b000 88e9c000   Wdf01000 Wdf01000.sys
88e9c000 88eaa000   WDFLDR   WDFLDR.SYS  
93327000 9332e000   wfplwf   wfplwf.sys  
88ef2000 88efb000   WMILIB   WMILIB.SYS  
9331e000 93327000   ws2ifsl  ws2ifsl.sys 

Unloaded modules:
9339f000 933ab000   SysTool.sys

Ahad · Jun 11, 2010

Thanks Jonathan I will try your advice and post the results ASAP. But just so you know after the BSODs occur very infrequently and when least expected. After the last crash, my norton stopped working, i.e it is now disabled i dont know why, but apart from that my laptop seems to work just fine though a little slower startup. another thing i forgot to mention is that after the last crash there was a message regarding running a driver verifier or something. The problem might be included in the last dmp file i uploaded. i was wondering whether it is any hardware issue.?

Jonathan_King · Jun 11, 2010

It could be a hardware issue, but Pool Corruption and the other dmps point to a driver. The first ones blame a Semantic driver, i.e., Norton.

Ahad · Jun 12, 2010

I finally uninstalled Norton and after trying to reinstall it there was another blue screen..i am uploading the dmp. probably you are right it could be because of norton. i will post the result after observing a week.

Jonathan_King · Jun 12, 2010

I still see evidence of Norton, either still installed or not removed completely. Evidence [highlight]highlighted[/highlight].

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_New WinRAR ZIP archive.zip\061210-24117-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x83217000 PsLoadedModuleList = 0x8335f810
Debug session time: Sat Jun 12 06:14:04.415 2010 (GMT-4)
System Uptime: 0 days 0:07:55.991
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {36c4, 2, 1, 8327d0ad}

Probably caused by : memory_corruption ( nt!MiRemoveUnusedSegment+7a )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000036c4, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 8327d0ad, address which referenced memory

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'IDSVix86' and 'spsys.sys' overlap

WRITE_ADDRESS: GetPointerFromAddress: unable to read from 8337f718
Unable to read MiSystemVaType memory at 8335f160
 000036c4 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!MiRemoveUnusedSegment+7a
8327d0ad 8901            mov     dword ptr [ecx],eax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  CLTLMH.EXE

TRAP_FRAME:  a0afeacc -- (.trap 0xffffffffa0afeacc)
ErrCode = 00000002
eax=87e6b80c ebx=87e73428 ecx=000036c4 edx=83381700 esi=83381680 edi=8b300120
eip=8327d0ad esp=a0afeb40 ebp=a0afeb4c iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!MiRemoveUnusedSegment+0x7a:
8327d0ad 8901            mov     dword ptr [ecx],eax  ds:0023:000036c4=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 8327d0ad to 8325d82b

STACK_TEXT:  
a0afeacc 8327d0ad badb0d00 83381700 00000000 nt!KiTrap0E+0x2cf
a0afeb4c 832431b6 87e73428 8b300120 87e73450 nt!MiRemoveUnusedSegment+0x7a
a0afeb64 8327d34c 87e73428 8b327cc0 848565ac nt!MiCheckForControlAreaDeletion+0x28
a0afeb80 832d7e83 02e73428 00000001 00000080 nt!MiDereferenceControlAreaPfn+0x95
a0afebcc 832e4a42 00000001 00000000 00000044 nt!MiRestoreTransitionPte+0x1ea
a0afec08 832ab2a3 84852d90 00000044 85700770 nt!MiRemoveLowestPriorityStandbyPage+0x1c0
a0afec28 832c45fc 00000044 00000000 82ff14e0 nt!MiGetPage+0x29a
a0afeca0 8329e2d0 6c459ffc c03622c8 6c459ffc nt!MiCopyOnWrite+0x223
a0afed1c 8325d638 00000001 6c459ffc 00000001 nt!MmAccessFault+0x1ad1
a0afed1c 6c4ace6c 00000001 6c459ffc 00000001 nt!KiTrap0E+0xdc
WARNING: Frame IP not in any known module. Following frames may be wrong.
5e890689 00000000 00000000 00000000 00000000 0x6c4ace6c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiRemoveUnusedSegment+7a
8327d0ad 8901            mov     dword ptr [ecx],eax

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!MiRemoveUnusedSegment+7a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cacf

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  0xA_nt!MiRemoveUnusedSegment+7a

BUCKET_ID:  0xA_nt!MiRemoveUnusedSegment+7a

Followup: MachineOwner
---------

2: kd> lmtsmn
start    end        module name
99f4f000 99f7b000   000      000.fcl      Fri Sep 26 09:11:12 2008 (48DCDF70)
88e99000 88ee1000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
8e013000 8e06d000   afd      afd.sys      Mon Jul 13 19:12:34 2009 (4A5BBF62)
90000000 90012000   AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
891f2000 891fb000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
891bc000 891c5000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
891c5000 891e8000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
8ec3e000 8f17e000   atikmdag atikmdag.sys Wed Sep 09 00:21:01 2009 (4AA72D2D)
88f40000 88f4b000   BATTC    BATTC.SYS    Mon Jul 13 19:19:15 2009 (4A5BC0F3)
8d400000 8d407000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)
[COLOR=Red][B]ab49f000 ab524000   BHDrvx86 BHDrvx86.sys Tue Nov 24 23:46:26 2009 (4B0CB6A2)[/B][/COLOR]
8e1a5000 8e1b3000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
88cb2000 88cba000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
90fc2000 90fdb000   bowser   bowser.sys   Mon Jul 13 19:14:21 2009 (4A5BBFCD)
9b97b000 9b9fa000   ccHPx86  ccHPx86.sys  Fri Aug 21 18:52:38 2009 (4A8F2536)
828c0000 828de000   cdd      cdd.dll      unavailable (00000000)
9b8e2000 9b8f8000   cdfs     cdfs.sys     Mon Jul 13 19:11:14 2009 (4A5BBF12)
8d5d4000 8d5f3000   cdrom    cdrom.sys    Mon Jul 13 19:11:24 2009 (4A5BBF1C)
88cfc000 88da7000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
88ddb000 88e00000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
88cba000 88cfc000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
9014b000 9014e700   CmBatt   CmBatt.sys   Mon Jul 13 19:19:18 2009 (4A5BC0F6)
893a2000 893ff000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
88f38000 88f40000   compbatt compbatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6)
901d9000 901e6000   CompositeBus CompositeBus.sys Mon Jul 13 19:45:26 2009 (4A5BC716)
822e4000 822f1000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
8e18d000 8e1a5000   dfsc     dfsc.sys     Mon Jul 13 19:14:16 2009 (4A5BBFC8)
8e181000 8e18d000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
89400000 89411000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
90ecb000 90ee4000   drmk     drmk.sys     Mon Jul 13 20:36:05 2009 (4A5BD2F5)
822f1000 82302000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
8d40f000 8d5c2000   dump_iaStor dump_iaStor.sys Fri Oct 02 15:38:45 2009 (4AC656C5)
822da000 822e4000   Dxapi    Dxapi.sys    Mon Jul 13 19:25:25 2009 (4A5BC265)
8fc3c000 8fcf3000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 20:48:33 2009 (4AC54DE1)
8fcf3000 8fd2c000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:25:25 2009 (4A5BC265)
88fd1000 88fe2000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
88da7000 88ddb000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
8920e000 89217000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
895c1000 895f3000   fvevol   fvevol.sys   Fri Sep 25 22:24:21 2009 (4ABD7B55)
8e1db000 8e1e3000   FwLnk    FwLnk.sys    Mon Jul 06 20:53:05 2009 (4A529C71)
89770000 897a1000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
83627000 8365e000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
8fd2c000 8fd4b000   HDAudBus HDAudBus.sys Mon Jul 13 19:50:55 2009 (4A5BC85F)
8fd4b000 8fd55080   HECI     HECI.sys     Thu Sep 17 15:54:12 2009 (4AB293E4)
823aa000 823bd000   HIDCLASS HIDCLASS.SYS Mon Jul 13 19:51:01 2009 (4A5BC865)
823bd000 823c3480   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:50:59 2009 (4A5BC863)
8239f000 823aa000   hidusb   hidusb.sys   Mon Jul 13 19:51:04 2009 (4A5BC868)
90f3d000 90fc2000   HTTP     HTTP.sys     Mon Jul 13 19:12:53 2009 (4A5BBF75)
89610000 89618000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
9014f000 90167000   i8042prt i8042prt.sys Mon Jul 13 19:11:23 2009 (4A5BBF1B)
89009000 891bc000   iaStor   iaStor.sys   Fri Oct 02 15:38:45 2009 (4AC656C5)
9b882000 9b8da000   IDSVix86 IDSVix86.sys Tue Oct 27 17:26:12 2009 (4AE76574)
901c7000 901d9000   intelppm intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07)
ab480000 ab49f000   Ironx86  Ironx86.SYS  Wed Nov 25 18:01:26 2009 (4B0DB746)
90167000 90174000   kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
80ba1000 80ba9000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
8f1ac000 8f1e0000   ks       ks.sys       Mon Jul 13 19:45:13 2009 (4A5BC709)
8938f000 893a2000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
89528000 8954d000   ksecpkg  ksecpkg.sys  Thu Dec 10 23:04:22 2009 (4B21C4C6)
82000000 82010000   lltdio   lltdio.sys   Mon Jul 13 19:53:18 2009 (4A5BC8EE)
82340000 8235b000   luafv    luafv.sys    Mon Jul 13 19:15:44 2009 (4A5BC020)
88c29000 88ca1000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:06:41 2009 (4A5BDA21)
901ee000 901fb000   modem    modem.sys    Mon Jul 13 19:55:24 2009 (4A5BC96C)
82302000 8230d000   monitor  monitor.sys  Mon Jul 13 19:25:58 2009 (4A5BC286)
901ad000 901ba000   mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
823ee000 823f9000   mouhid   mouhid.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
88fa6000 88fbc000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
90fdb000 90fed000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:52:52 2009 (4A5BC8D4)
8ec00000 8ec23000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:32:02 2010 (4B88CA72)
99e12000 99e4d000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:32:21 2010 (4B88CA85)
99e4d000 99e68000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:32:11 2010 (4B88CA7B)
891e8000 891f2000   msahci   msahci.sys   Mon Jul 13 19:45:50 2009 (4A5BC72E)
895f3000 895fe000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)
88eea000 88ef2000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
89364000 8938f000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
8e177000 8e181000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
89600000 89610000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
89433000 894ea000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
8fdf5000 8fe00000   ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)
82010000 82020000   ndisuio  ndisuio.sys  Mon Jul 13 19:53:51 2009 (4A5BC90F)
8fc00000 8fc22000   ndiswan  ndiswan.sys  Mon Jul 13 19:54:34 2009 (4A5BC93A)
90e65000 90e76000   NDProxy  NDProxy.SYS  Mon Jul 13 19:54:27 2009 (4A5BC933)
8e0df000 8e0ed000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)
8e06d000 8e09f000   netbt    netbt.sys    Mon Jul 13 19:12:18 2009 (4A5BBF52)
894ea000 89528000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
89217000 89225000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)
8e16d000 8e177000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
83217000 83627000   nt       ntkrpamp.exe Sat Feb 27 02:33:35 2010 (4B88CACF)
89235000 89364000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
8d5f3000 8d5fa000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)
90ee4000 90f2a000   nwifi    nwifi.sys    Mon Jul 13 19:51:59 2009 (4A5BC89F)
8e0af000 8e0ce000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)
88f27000 88f38000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
88ef2000 88f1c000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
88fbc000 88fc3000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
88fc3000 88fd1000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
89200000 8920e000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
99e80000 99f17000   peauth   peauth.sys   Mon Jul 13 20:35:44 2009 (4A5BD2E0)
823e8000 823ede00   pgeffect pgeffect.sys Mon Jun 22 05:04:57 2009 (4A3F4939)
90e9c000 90ecb000   portcls  portcls.sys  Mon Jul 13 19:51:00 2009 (4A5BC864)
88ca1000 88cb2000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
90012000 9002a000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:54:33 2009 (4A5BC939)
8fc22000 8fc3a000   raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)
8f17e000 8f195000   raspptp  raspptp.sys  Mon Jul 13 19:54:47 2009 (4A5BC947)
8f195000 8f1ac000   rassstp  rassstp.sys  Mon Jul 13 19:54:57 2009 (4A5BC951)
8e12c000 8e16d000   rdbss    rdbss.sys    Mon Jul 13 19:14:26 2009 (4A5BBFD2)
8d407000 8d40f000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:01:40 2009 (4A5BCAE4)
897f5000 897fd000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
8942a000 89432000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
89594000 895c1000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
901e6000 901ee000   RootMdm  RootMdm.sys  Mon Jul 13 19:55:21 2009 (4A5BC969)
90f2a000 90f3d000   rspndr   rspndr.sys   Mon Jul 13 19:53:20 2009 (4A5BC8F0)
8fdb0000 8fdf5000   Rt86win7 Rt86win7.sys Thu Mar 04 08:42:33 2010 (4B8FB8C9)
90e76000 90e9c000   RtHDMIV  RtHDMIV.sys  Thu Jul 16 23:52:43 2009 (4A5FF58B)
82027000 822ce2c0   RTKVHDA  RTKVHDA.sys  Mon Nov 02 05:43:41 2009 (4AEEB7DD)
9002d000 90141000   rtl8192se rtl8192se.sys Mon Apr 26 13:22:39 2010 (4BD5CBDF)
99f17000 99f21000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)
897ed000 897f5000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
9b878000 9b881080   SRTSPX   SRTSPX.SYS   Wed Dec 02 00:36:15 2009 (4B15FCCF)
9b805000 9b856000   srv      srv.sys      Tue Dec 08 03:05:37 2009 (4B1E08D1)
99f7b000 99fca000   srv2     srv2.sys     Mon Jul 13 19:14:52 2009 (4A5BBFEC)
99f21000 99f42000   srvnet   srvnet.sys   Tue Dec 08 03:05:06 2009 (4B1E08B2)
9002a000 9002b380   swenum   swenum.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
[B][COLOR=Red]9b8f8000 9b94e000   SYMDS    SYMDS.SYS    Mon Aug 17 19:34:39 2009 (4A89E90F)
9b94e000 9b97b000   SYMEFA   SYMEFA.SYS   Mon Nov 23 20:35:07 2009 (4B0B384B)
99fca000 99fef000   SYMEVENT SYMEVENT.SYS Thu Aug 13 18:22:41 2009 (4A849231)
ab427000 ab480000   SYMTDIV  SYMTDIV.SYS  Thu Nov 19 21:09:34 2009 (4B05FA5E)[/COLOR][/B]
90174000 901aaf80   SynTP    SynTP.sys    Thu Oct 15 22:27:28 2009 (4AD7DA10)
89627000 89770000   tcpip    tcpip.sys    Mon Jul 13 19:13:18 2009 (4A5BBF8E)
99f42000 99f4f000   tcpipreg tcpipreg.sys Mon Jul 13 19:54:14 2009 (4A5BC926)
901bd000 901c7000   tdcmdpst tdcmdpst.sys Thu Jul 30 04:26:19 2009 (4A71592B)
89225000 89230000   TDI      TDI.SYS      Mon Jul 13 19:12:12 2009 (4A5BBF4C)
88fe2000 88ff9000   tdx      tdx.sys      Mon Jul 13 19:12:10 2009 (4A5BBF4A)
8e110000 8e120000   termdd   termdd.sys   Mon Jul 13 20:01:35 2009 (4A5BCADF)
8954d000 89594000   tos_sps32 tos_sps32.sys Wed Jun 24 01:36:21 2009 (4A41BB55)
822cf000 822d9200   tosporte tosporte.sys Tue Jun 16 06:48:40 2009 (4A377888)
82318000 82340000   tosrfbd  tosrfbd.sys  Thu Sep 24 00:57:10 2009 (4ABAFC26)
8e0ed000 8e0fca00   tosrfcom tosrfcom.sys Tue Jul 28 06:18:06 2009 (4A6ED05E)
901ba000 901bc600   tosrfec  tosrfec.sys  Mon Jun 01 02:58:51 2009 (4A237C2B)
82375000 82387280   Tosrfhid Tosrfhid.sys Tue May 19 21:23:34 2009 (4A135B96)
8230d000 82317b80   tosrfusb tosrfusb.sys Fri Sep 11 05:37:04 2009 (4AAA1A40)
82890000 82899000   TSDDD    TSDDD.dll    Mon Jul 13 20:01:40 2009 (4A5BCAE4)
9b856000 9b856d00   TuneUpUtilitiesDriver32 TuneUpUtilitiesDriver32.sys Thu Sep 17 07:54:55 2009 (4AB2238F)
8e1b3000 8e1d4000   tunnel   tunnel.sys   Mon Jul 13 19:54:03 2009 (4A5BC91B)
897e8000 897ec100   TVALZ_O  TVALZ_O.SYS  Mon Jul 13 22:19:21 2009 (4A5BEB29)
8e1d4000 8e1db000   TVALZFL  TVALZFL.sys  Fri Jun 19 06:27:46 2009 (4A3B6822)
8f1e0000 8f1ee000   umbus    umbus.sys    Mon Jul 13 19:51:38 2009 (4A5BC88A)
82388000 8239f000   usbccgp  usbccgp.sys  Mon Jul 13 19:51:31 2009 (4A5BC883)
901ab000 901ac700   USBD     USBD.SYS     Mon Jul 13 19:51:05 2009 (4A5BC869)
8fd56000 8fd65000   usbehci  usbehci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
90e21000 90e65000   usbhub   usbhub.sys   Mon Jul 13 19:52:06 2009 (4A5BC8A6)
8fd65000 8fdb0000   USBPORT  USBPORT.SYS  Mon Jul 13 19:51:13 2009 (4A5BC871)
823c4000 823e7b00   usbvideo usbvideo.sys Mon Jul 13 19:51:51 2009 (4A5BC897)
88f1c000 88f27000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
89411000 8941d000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
88c00000 88c21000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
88f4b000 88f5b000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
88f5b000 88fa6000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
897a9000 897e8000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
90141000 9014b000   vwifibus vwifibus.sys Mon Jul 13 19:52:02 2009 (4A5BC8A2)
8e0ce000 8e0df000   vwififlt vwififlt.sys Mon Jul 13 19:52:03 2009 (4A5BC8A3)
8e0fd000 8e110000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
8941d000 8942a000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
897a1000 897a9000   wd       wd.sys       Mon Jul 13 19:11:31 2009 (4A5BBF23)
88e1a000 88e8b000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
88e8b000 88e99000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
8e0a8000 8e0af000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
82630000 8287a000   win32k   win32k.sys   Sat May 01 10:49:02 2010 (4BDC3F5E)
88ee1000 88eea000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
8e09f000 8e0a8000   ws2ifsl  ws2ifsl.sys  Mon Jul 13 19:55:01 2009 (4A5BC955)
8235b000 82375000   WudfPf   WudfPf.sys   Mon Jul 13 19:50:13 2009 (4A5BC835)
9b857000 9b877480   WUDFRd   WUDFRd.sys   Mon Jul 13 19:50:44 2009 (4A5BC854)

Unloaded modules:
9b878000 9b8e2000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
99e68000 99e80000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
89618000 89625000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8d410000 8d5c3000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8d5c3000 8d5d4000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8e120000 8e12c000   SysTool.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000

Please run this removal tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Ahad · Jun 12, 2010

Thanks Jonathan for your advice so far.. it really was Norton causing the problem.. it was a trial version of internet security included with the PC. Now I uninstalled it and installed a full version of the Norton antivirus. So far there is no problem however the startup is quite slow... can you please give a solution on how to make my laptop fast again . Its a core i3 and the startup was quite fast in the beginning but after installing the antivirus it became somewhat slow. Thanks again for the advice and i will post the result on stability after 2 weeks.

zigzag3143 · Jun 12, 2010

Ahad said:
Thanks Jonathan for your advice so far.. it really was Norton causing the problem.. it was a trial version of internet security included with the PC. Now I uninstalled it and installed a full version of the Norton antivirus. So far there is no problem however the startup is quite slow... can you please give a solution on how to make my laptop fast again . Its a core i3 and the startup was quite fast in the beginning but after installing the antivirus it became somewhat slow. Thanks again for the advice and i will post the result on stability after 2 weeks.

Ahad

You can speed up your computer by removing Norton completely and replacing it with Microsoft Security Essentials. It has much less resource demands.

Ken

Jonathan_King · Jun 12, 2010

I echo Ken. MSE is way faster than Norton, and doesn't have nearly the performance effect while still providing great security.

ttran · Jun 12, 2010

Yes, and it EMS won't make you feel that it exists in your computer. I remember that my college required all student to install norton package in order to connect to the internet, and the result was that many, many computers had BSODs:sarc:

SIW2 · Jun 12, 2010

Not sure why they are so keen on MSE.

I find Avast Home Edition ( also free ) is lighter on resources and faster in scanning, it has a better user interface and more frequent updates. avast! Free Antivirus - Download Software for Virus Protection

There are other free alternatives also.

ttran · Jun 12, 2010

Sorry if it sounds silly, but hopefully because it was made by microsoft therefore would be better in longterm use, and any updates of MSE will be consistent with changes and updates for window

Ahad · Jun 13, 2010

OK heres the update.. i again installed Norton antivirus and there was another blue screen during startup. Heres the DMP file, please analyze it and if it is norton again i swear i will never use again.. please let me know ASAP.

Blue screen error on my new TOSHIBA laptop..

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