Trouble installing iTunes 9 on brand new laptop running Windows 7

My husband bought me a brand new laptop from Best Buy and also recently purchased an iPod touch for me for Mother's day. I had downloaded iTunes 9 on my old laptop (before getting this new one), the old computer was running Windows XP and I did not encounter any problems installing iTunes 9 & using it to get my Touch started.

I wish to install iTunes 9 on the new computer to use for playing, storing, and burning CDs but when the download is complete and I start going through the installation process, at the very end of it all I get an error message saying that the installer detected an error and the installation could not be completed...and then something about try installing later. I would have copied and pasted the message but I am in a bit of a hurry and I don't have time to sit through the whole download again to get the message.

Anyway, I can follow directions but if anyone has any help to offer please put the information in lamens terms...I'm very familiar with computers and other forms of technology but after wasting all day trying to solve this on my own I just want someone who can help to give me the simple steps to solve this problem so I can get iTunes up and running.

Thanks,
Jenna

Redownload the Installer. It's probably corrupt.

Product FRED said:

Redownload the Installer. It's probably corrupt.

Click to expand...

This and make sure if you are running a 64bit windows that you install 64bit itunes. I ran into this problem when I was trying to install 32bit. Also run the install by right clicking and choose run as admistrator.

Here is the link to the 64bit installer, they kind of hide it on their site

iTunes 9.1.1 for Windows (64 bit)


Geeve

Info

Welcome to the Windows 7 Support Forums,
Jenny would you please fill out your system specs in your profile area. Also which version of Windows 7 is installed on your new Laptop? 64 bit or 32 bit.
After that we can begin to assist you.

Adrian

Okay, so I filled out the appropriate fields in the system specs area of my profile...maybe that helps? I have the Windows 7 Home Premium 64-bit. When trying to install iTunes 9, yes, I was downloading and attempting to install the 64-bit version and not the 32-bit.

When you say "Redownload the Installer"...how exactly do I do this? Since iTunes has never been successfully installed on this computer, there is nothing in my Program Files folder, Downloads folder, or in the Add/Remove Programs area. So, I guess I am not sure what is being suggested as I have downloaded iTunes about 8 times...each time, the download completes successfully but it's when I get to the installation process that it comes to the very end and the error message comes up and gives me only one option--to click "Finish", to exit the installer without the program being successfully installed. HTH

When they say "redownload" they mean go to Apple's website and download the file... Apple - iTunes - Download iTunes Now

You also need to make sure you get the correct file, ie 32 or 64-bit. This is why you're asked to fill out your system specs. As of now we "still" don't know which version of 7 you're running... 32 or 64???

Good luck.

Did you read my last comment? I said I am running 64-bit and also clarified that, yes, I was downloading the 64-bit iTunes app.

And as for "redownloading", how is downloading it again for the 10th time going to solve the problem? Like I have said before, I have downloaded the 64-bit version of iTunes 9 several times (about 8 or 9 to be exact) and the same EXACT thing happens every time.

I'm just confused why there is even an issue in the first place...iTunes 9 came out quite a while ago and Windows 7 isn't exactly brand new either. Why would there be any compatability issues with the two? And why am I having issues with a brand new computer. I was able to install and use iTunes 9 no problems with my old laptap that was infected with multiple viruses and spyware during the time we were shopping around for a new laptop. It's just weird...and kind of pisses me off that I am wasting even more time with this brand new computer than I did with an infected one. Go figure.

Itunes Installation

Thank you for your response, Jenn the issue you describe is know to us and I suggest the following steps to begin troubleshooting and resolving the issue.
I ask that you perform the following investagative steps.

• Any Applesoftware that may have installed needs to be removed!
• On your hard drive confirm if the following programs/drivers/services exist: Quicktime, Itunes, -next, I want you to go to your device manager and review your USB drivers which are on the bottom the dropdown menu. See the attached image.
• In your control go to the Add/Remove software option the following files indicated by the red arrow need to be removed.
• After the succesful removal of all applesoftware reboot your system

Install

After you confirm the removal of all Apple Software including "Bonjour" Service in the program section we will move on to the installation.

Go to the Apple Site

Go to the following site and download the following installer onto your DESKTOP!

iTunes 9.1.1 for Windows (64 bit)

This is the 64 bit installer program,
See attached.

Desktop

After you downloaded the 64 bit version of the Itunes installer we will begin the install process.

Before we begin

Ensure that the following conditions exist before we begin the install process:

1. Disconnect from your system your Ipod/Iphone
2. MAke sure you have your Itunes Account info handy
3. Make sure your laptop is online.
4. Do not have any Itunes libraries imported to the new laptop.

Run as Admin

After sucessfully installing the Itunes installer to your desktop you are ready to install Itunes 64 bit version. Perform the following:

1. In the attached screenshot direct your mouse/pointer over the Itunes program.
2. With your mouse perform the right click operation.
3. You will see a small drop down menu.
4. Point your mouse to the "Run as Administrator" and left click
5. The installation of Itunes will begin.

Report back your results.

jennalynn544 said:

Did you read my last comment? I said I am running 64-bit and also clarified that, yes, I was downloading the 64-bit iTunes app.

Click to expand...

Sorry for trying to help. It's just that I'm use to seeing the system specs under the "System Specs" tab.

Sorry

Sygnus21:
The information is included in the "System Specs" tab...maybe you missed it?

Thanks for the help, it's getting a bit late here but I will be sure to complete all of these steps tomorrow and see what happens. Thank you all for your time, help, and patience

Okay, so I went ahead and downloaded AGAIN & think I solved the problem on my own. After downloading .exe file, running the software, and then beginning the software installation process...I got to the point where it asks: "Do you want to allow the following program to make changes to this computer?". Because I was being prompted to click "No", I had been selecting "No" during the previous attempts. This time, I selected "Yes" (despite being prompted to click "No" and after the program gave me a run-around I was finally able to complete the installation successfully.

And by "run-around" I mean it took between 4 and 5 minutes to "install", then said "iTunes Installer Interrupted" and included a message stating that "The installer was interrupted before the requested operations for iTunes could be completed. Your system has not been modified. To complete these operations at a later time, please run the installer again".

After all of this, I looked in my "Start" menu and saw something that said "Apple Software Update". I clicked on it and it opened a box that generated a list of software updates for Apple. It listed Safari 5 and "iTune + Quicktime" so I selected it and clicked "Install". Then, it FINALLY worked! What a tedious, annoying, and time-consuming process to simply install ONE program! I am not happy with the trouble the installation has caused but I am just thankful that I finally have it successfully installed on my new computer.

Does anyone know whether this is an issue with iTunes or an issue with Windows 7? I was just curious...

Neither.... what was causing your issue was you saying No to the UAC prompts. it was a USER error not a Windows error

"Do you want to allow the following program to make changes to this computer?". Because I was being prompted to click "No", I had been selecting "No" during the previous attempts. This time, I selected "Yes" (despite being prompted to click "No" and after the program gave me a run-around I was finally able to complete the installation successfully.

Click to expand...

who/what was causing you to click No?

jennalynn544 said:

Does anyone know whether this is an issue with iTunes or an issue with Windows 7? I was just curious...

Click to expand...

Its you!

Excuse ME, but after having my computer crash the other month I have been especially leary of all the bullsh*t that is out there. Going through that was a MAJOR headache, and one I'd like to avoid encountering again if I can help it! I have a busy life...I am a full-time college student, a mother, and a wife so if I can avoid potentially screwing up a brand new computer I'm going to be cautious! My classes are online, so I NEED to have a working computer.

So, when a message pops up and PROMTS me to press "No", I am going to press NO! I tried finding more information before selecting "Yes" or "No" but there was nothing available, so instead of taking a chance I selected the choice I was being prompted to click. So, you idiots don't need to try and make me look like just another *idiot*...who were the two telling me to remove any Apple software completely before trying to install again, even after I made it clear the 1st and 2nd times that no iTune software had EVER been installed on this computer.

And, yes, there are issues with iTunes...even after I got everything installed and plugged in my Touch, I wanted to sync my purchased music onto my computer and it only tranferred 4 of the 29 songs I have purchased THROUGH iTunes on my device. I fixed the problem and it wasn't a USER error either. And please don't try to tell me there have never been any compatability issues with iTunes & Windows 7 because I have read through the forums, too!