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Search: Posts Made By: HighSierraTom
Forum: Windows Updates & Activation 19 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
Since my customer is convinced a bad, corrupted...

Since my customer is convinced a bad, corrupted file from an update created this problem, should the SFC tool find that file?
Forum: Windows Updates & Activation 19 Apr 2012
Replies: 18
Views: 3,641
Posted By HighSierraTom
Yeah, I think so, too. Unfortunately, my client...

Yeah, I think so, too. Unfortunately, my client doesn't want to re-install his apps which are numerous. This problem may go unfixed.

Question: Might this problem prevent him from upgrading to...
Forum: Windows Updates & Activation 18 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
Yeah, I read through that but for the life of me...

Yeah, I read through that but for the life of me I couldn't decypher the info to find a usable file listing.
Forum: Windows Updates & Activation 18 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
Possibly, update KB2207566 could be culprit (from...

Possibly, update KB2207566 could be culprit (from way back in August 2010). Is there any way to get a complete listing of files that were installed/updated? I checked the knowledgebase but couldn't...
Forum: Windows Updates & Activation 18 Apr 2012
Replies: 18
Views: 3,641
Posted By HighSierraTom
Thanks, Hanna 1, for your input. The suggestions...

Thanks, Hanna 1, for your input. The suggestions outlined in the "Troubleshoot problems installing SP1 ..." were already run ... successfully (System Update Readiness Tool, Troubleshooter, and...
Forum: Windows Updates & Activation 18 Apr 2012
Replies: 18
Views: 3,641
Posted By HighSierraTom
The customer has already been in contact with MS...

The customer has already been in contact with MS Support. They worked with him for 3 days then sort of dropped it with no resolution.
Forum: Windows Updates & Activation 18 Apr 2012
Replies: 18
Views: 3,641
Posted By HighSierraTom
He's tried installing SP1 but can't. I think that...

He's tried installing SP1 but can't. I think that some of the updates which failed to install are the same updates that would allow him to install SP1.

SIDE NOTE: The customer is thoroughly...
Forum: Windows Updates & Activation 17 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
I've passed the info to the customer. It maybe a...

I've passed the info to the customer. It maybe a few days before he has the time to try the suggestions. In answer to your questions (JMH): I don't know if the customer has used any registry...
Forum: Windows Updates & Activation 17 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
We've tried installing that update (the oldest...

We've tried installing that update (the oldest one in his listing of unsuccessful installs) numerous times. No go. Thanks.
Forum: Windows Updates & Activation 17 Apr 2012
Replies: 18
Views: 3,641
Posted By HighSierraTom
Wow! That linked info ("Unable to install updates...

Wow! That linked info ("Unable to install updates ...") is very extensive ... and recent, too. I'll pass that onto the customer.

We've tried installing the updates by onesies, twosies, threesies,...
Forum: Windows Updates & Activation 17 Apr 2012
Replies: 18
Views: 3,641
Posted By HighSierraTom
Sorry for the confusion. I downloaded and ran the...

Sorry for the confusion. I downloaded and ran the "System Update Readiness Tool (KB947821)". That util reported no errors found.

Just to clarify my original post. My customer wants to install SP1...
Forum: Windows Updates & Activation 17 Apr 2012
Replies: 18
Views: 3,641
Posted By HighSierraTom
I ran that tool and it reported that no errors...

I ran that tool and it reported that no errors were found. Thanks, though, for your suggestion.
Forum: Windows Updates & Activation 17 Apr 2012
Replies: 18
Views: 3,641
Posted By HighSierraTom
Can't do upgrade to fix updates not installing

I've a customer who simply cannot install all updates. In in the end, he decided to try the upgrade route in an attempt to fix the updates not installing. He got hold of an ISO (without SP1) and...
Forum: Windows Updates & Activation 17 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
My customer ran the latest update fix suggested...

My customer ran the latest update fix suggested by writhziden but it still didn't fix the problem. The tool apparently fixed some location issues but nothing more. His oldest unsuccessful update is...
Forum: Windows Updates & Activation 13 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
Hey, thanks for the info. I'll pass that onto the...

Hey, thanks for the info. I'll pass that onto the customer. Not sure if he wants me to run it so it maybe awhile before I have any news of the outcome. Thx!
Forum: Windows Updates & Activation 12 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
I tried updating single files at random. No go....

I tried updating single files at random. No go. BTW: The customer was in contact with Microsoft. He was assured they would find a solution ... they essentially gave up at 3 days of attempts.
Forum: Windows Updates & Activation 12 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
Oh, one more thing. When the upgrade failed for...

Oh, one more thing. When the upgrade failed for the customer, the error message referenced lack of disk space. However, he's clearly enough space (~800 Gb). He couldn't remember the exact wording but...
Forum: Windows Updates & Activation 12 Apr 2012
Replies: 22
Views: 7,003
Posted By HighSierraTom
Some Win7 updates won't install. Can't install SP1 or Win 7 Upgrade

I've a customer whose Win 7 Home 64 bit won't install all the updates. He's got a list of ~24 updates that, when installed, results in error code 8007371b or 80073712.

I've run SFC successfully...
Showing results 1 to 18 of 18

 
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