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Forum: General Discussion 03 Nov 2010
Replies: 21
Views: 10,969
Posted By LauraBee
I have been told by Sony to back up my personal...

I have been told by Sony to back up my personal data and perform a system recovery using f10. They say that this will remove any virus.

Prior to the issues, my husband tells me that he had...
Forum: General Discussion 03 Nov 2010
Replies: 21
Views: 10,969
Posted By LauraBee
Thanks for the help. I am also on the Online help...

Thanks for the help. I am also on the Online help with Sony, so hopefully something comes of that. I also think that this is a virus and don't want to compromise a computer that we've had for less...
Forum: General Discussion 03 Nov 2010
Replies: 21
Views: 10,969
Posted By LauraBee
HouseCall wouldn't run. I got to the install...

HouseCall wouldn't run. I got to the install window from HouseCall with the 64-bit version, but an internal error prevented it from installing. At least I got somewhere.

Would it be a good idea to...
Forum: General Discussion 03 Nov 2010
Replies: 21
Views: 10,969
Posted By LauraBee
Yes, I can back up whatever files I want to keep.

Yes, I can back up whatever files I want to keep.
Forum: General Discussion 03 Nov 2010
Replies: 21
Views: 10,969
Posted By LauraBee
I will see how I can manage with this. Windows 7...

I will see how I can manage with this. Windows 7 was factory-installed so I don't have a bootable disc.
Forum: General Discussion 03 Nov 2010
Replies: 21
Views: 10,969
Posted By LauraBee
Ran SFC and it didn't fix the issue. In...

Ran SFC and it didn't fix the issue.

In safe-mode I still couldn't open any programs.
Forum: General Discussion 03 Nov 2010
Replies: 21
Views: 10,969
Posted By LauraBee
The furthest back I could go was Oct 19th, which...

The furthest back I could go was Oct 19th, which I did. The issue had started on Oct 29th.

I can download programs, but cannot run or install them, so doing a virus check or using malwarebytes is...
Forum: General Discussion 03 Nov 2010
Replies: 21
Views: 10,969
Posted By LauraBee
I should have mentioned that I also did a system...

I should have mentioned that I also did a system restore to before the install. While the computer looks as though it restored, I still cannot open programs and did receive an error message after a...
Forum: General Discussion 03 Nov 2010
Replies: 21
Views: 10,969
Posted By LauraBee
Can't open programs, uninstall or install

Hi,

Last week my husband installed Azureus aka Vuze onto our Sony VIAO laptop. He said several hours later, while he was watching a video, the computer suddenly shut down. Since then, we have...
Showing results 1 to 9 of 9

 
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