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Windows 7: "AVG Internet Security 2011" Dec. 1st Update is PROBLEMATIC!

02 Dec 2010   #1
mikedl

Windows 7 Ultimate x64 SP1
 
 
"AVG Internet Security 2011" Dec. 1st Update is PROBLEMATIC!

Hi, all. Just a heads up to those here using AVG Internet Security 2011 - might also apply to those using the free version, I dunno.

Upon receiving updates last night, AVG showed a re-start was necessary to complete the update. After initiating the restart, Win7 would not boot up. It wouldn't boot up to "Last saved Configuration," nor would it boot up in safe mode.

I used a repair CD to fix it, at first. The repair CD indicated I had a start up issue and Windows would repair it. It did. No dice. Then I rebooted, again, with the repair CD, and used a recent system restore point. Fine. Booted up nicely. AVG then reiterated the same prompt, after a bit, telling me the latest update required a re-boot to install. OK. Did it again. Same results. Same repair method except this time no warning about start up files. I performed a system restore once again.

Frustrating, to say the least, as AVG wanted to update once again and, of course, re-boot. I decided to do a bit of searching regarding this issue and found this (comments in red are mine):

Quote:
I just came from my night shift and found AVG was updated and needed for a computer reboot. To my amaze, the New AVG Internet Security 2011 update causes Windows 7 to crash. Even in Safe Mode, it wont boot at all. As of now, AVG haven’t release a quick fix yet. Or in worst case scenario, reinstall Windows.
====
Update
How to fix your computer after AVG Internet Security 2011 update windows crash
1. download and burn AVG Rescue CD http://www.avg.com/ww-en/download-file-cd-arl-iso
I didn't do this - see below.

2. Boot thru AVG rescue CD. Go to Utilities > File Manager then navigate to /mnt/sda(x) where x depends on the partition of your computer.

3. Rename the following files
\Program Files\AVG\AVG10\avgrs*.exe >> avgrs*.exe.bak
\Program Files\AVG\AVG10\avgchsv*.exe >> avgchsv*.exe.bak

There are only the two which need to be renamed.

4. Press ctrl+alt+del to reboot your computer. Make sure that you remove your AVG Rescue CD.
Computer booted up fine though, of course, the AVG icon in the notification area indicated errors.

5. Once your computer successfully booted. Download the latest AVG Internet Security 2011 Installer AVG Worldwide - Antivirus Free Trial | Download Internet Security

6. Run the installer and click Repair.
The repair takes a while. I had time to take my trash to the curb, come back to the repair and it was still running (an appropriate metaphor, perhaps?).
After the repair, reboot your computer (or you skip step 5 and 6. Uninstall AVG and install other free Antivirus software)
You can also use Linux-based live CDs as an alternative to AVG Rescue CD.
link

I didn't use the AVG Rescue CD or a Linux live CD, I used SIW2's PE disk (thanks, SIW2!).

All is well, now, but it really makes me a bit angry that I spent two hours of my day figuring this out. Well, at least I saved time considering how long it would have taken had I contacted AVG directly.


My System SpecsSystem Spec
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02 Dec 2010   #2
Hamnat

Windows 8 Pro 64bit
 
 

Mine has been bothering me to reboot to apply this "free version", I havent yet because i was busy. Should i just not reboot or can I uninstall it and avoid all this until they fix it maybe?
My System SpecsSystem Spec
02 Dec 2010   #3
mikedl

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Hamnat View Post
Mine has been bothering me to reboot to apply this "free version", I havent yet because i was busy. Should i just not reboot or can I uninstall it and avoid all this until they fix it maybe?
I can't say for sure, Hamnat. I use AVG Internet Security 2011. I like it but this last go 'round has me in a bit of ire.

You'll have to eventually reboot. I don't know if uninstalling prior to doing so will allay the inevitable. Perhaps it will. If it doesn't, well, be sure you have a Rescue Disc, or a Repair Disc wherein you can go back to a system restore point, handy before doing so.

CAVEAT to all. Always keep your system restore points active and, occasionally, make one yourself when all is running well. It'll save you a lot of heartache.
My System SpecsSystem Spec
.


02 Dec 2010   #4
Hamnat

Windows 8 Pro 64bit
 
 

Well finally rebooted and boom crashed. I made the AVG rescue cd got to step 3 now i am having issues actually editing the files I can get to them then I try to rename it and I get a string of crap. So not sure how to just rename the files
My System SpecsSystem Spec
02 Dec 2010   #5
mikedl

Windows 7 Ultimate x64 SP1
 
 

I don't understand "a string of crap," Hamnat. All that's necessary is to right click on the file, click "Rename" and then add ".bak" to the end of the file name.

Please let me know if you have any other issues. As mentioned, I've been through this.

BTW, the files you want, seeing as how you're running a 64 bit OS of Windows, are in the "C:\Program Files (x86)\AVG" folder - or should be, that's where mine were.
My System SpecsSystem Spec
02 Dec 2010   #6
Hamnat

Windows 8 Pro 64bit
 
 

I really appreciate the help and the warning since i had the cd ready when I rebooted. Ok so I used the recovery disc was able to finally get to windows. But I was trying to edit the 2 files BEFORE I got to windows in the little program thing which i am guessing is wrong. So now I am in windows after the recovery and I should edit them to the .bak?
My System SpecsSystem Spec
02 Dec 2010   #7
mikedl

Windows 7 Ultimate x64 SP1
 
 

When you say you used your "Recovery CD," do you mean that you reverted back to a previous restore point to enable Windows to boot once again?

If so, AVG will still want to update and you'll need a recovery (or Rescue) CD that will allow you to edit the appropriate files after the update - and when you can no longer boot into Windows.

Once you've edited (renamed) the aforementioned files, you can then boot into Windows normally, run the AVG repair, and then reboot once again, normally, with no issues (please refer to my initial post in this thread).
My System SpecsSystem Spec
02 Dec 2010   #8
Hamnat

Windows 8 Pro 64bit
 
 

I uninstalled the whole thing I will just use MSE 2 for now. Everything is running much faster anyway without it
My System SpecsSystem Spec
02 Dec 2010   #9
mikedl

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Hamnat View Post
I uninstalled the whole thing I will just use MSE 2 for now. Everything is running much faster anyway without it
I can't blame you, Hamnat.

I was considering the same for quite a while. I'm very, very happy you've resolved the issue.

As mentioned in the last part of the link I presented:
Quote:
After the repair, reboot your computer (or you skip step 5 and 6. Uninstall AVG and install other free Antivirus software)


Being in a commercial environment does not allow me the same concessions.
My System SpecsSystem Spec
02 Dec 2010   #10
mikedl

Windows 7 Ultimate x64 SP1
 
 

Thankfully, AVG is on top of this.

Still, maddening as heck, for me and at least one other member here!
My System SpecsSystem Spec
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 "AVG Internet Security 2011" Dec. 1st Update is PROBLEMATIC!




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