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Windows 7: NIS 2011 Update causing lockups

13 Dec 2010   #1
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 
NIS 2011 Update causing lockups

Norton Internet Security Update causing system lockups. The update has been withdrawn until a fix. The bad version is 18.5.0.125 and was released around Dec 9. The temp fix is to uninstall NIS and reinstall ver 18.0.1.37.

Product Update Information: 18.5.0.125 for Norton ... - Norton Community

Jim


My System SpecsSystem Spec
.

14 Dec 2010   #2
Teerex

Windows 7 x64 Ultimate SP1
 
 

The issue has been investigated with the help of forum members and a successful fix has been distributed on a per-request basis. I have received the fix and am happy to confirm that the fix does fix NIS indeed.
My System SpecsSystem Spec
14 Dec 2010   #3
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

I have been following the Norton forum and saw that information. Hopefully they will release the update soon as some have reported it also fixes the shutdown problem where NIS wont release the registry and you get Event Viewer Warnings. Thanks for the update.

Jim
My System SpecsSystem Spec
.


14 Dec 2010   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Good to know - although I do not seem to have that problem with NIS 2011. But thanks anyhow.
My System SpecsSystem Spec
14 Dec 2010   #5
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

Quote   Quote: Originally Posted by whs View Post
Good to know - although I do not seem to have that problem with NIS 2011. But thanks anyhow.
What version are you running? Not everyone got the update and only some of those that did had the problems. I have NIS2011 ver 18.1.0.37 since they pulled the update before I got to it.

Jim
My System SpecsSystem Spec
14 Dec 2010   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

18.1.0.37 too.
My System SpecsSystem Spec
14 Dec 2010   #7
Wishmaster

Windows 7 Home Premium 64bit
 
 

I do not think I ever got the update.

Still on 18.0.1.37

Isn't it normal to stagger the build updates for situations such as this?
My System SpecsSystem Spec
14 Dec 2010   #8
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

I believe Norton pushes the update out to select groups then releases it to everybody else. The updates started around 12/9 but then they pulled it on 12/13. So some people got it and some didn't. 18.5.0.125 was the problem. Shouldn't be long before the update is released but may have a different version number to cut down on the confusion.

Jim
My System SpecsSystem Spec
14 Dec 2010   #9
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

If any of you are having this issue are are able to run LiveUpdate, please do so. An update called "Norton 2011 SRTSP Settings" will download and contains the fix.

It is possible that Automatic LiveUpdate may have already downloaded this in the background.
Cheers,
Tim Lopez
Norton Forums Administrator
Symantec Corporation

If you have version 18.5.0.125 then running LiveUpdate should download the fix. Hopefully they will release a new update soon.

Jim
My System SpecsSystem Spec
14 Dec 2010   #10
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Thanks for heads-up Jim +1
My System SpecsSystem Spec
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 NIS 2011 Update causing lockups




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