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Windows 7: NIS 2011 Update causing lockups
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13 Dec 2010
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#1 | |
Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit Covington, La |
NIS 2011 Update causing lockups
Norton Internet Security Update causing system lockups. The update has been withdrawn until a fix. The bad version is 18.5.0.125 and was released around Dec 9. The temp fix is to uninstall NIS and reinstall ver 18.0.1.37. Product Update Information: 18.5.0.125 for Norton ... - Norton Community
Jim | My System Specs |
| Computer type PC/Desktop
System Manufacturer/Model Number Home Built
OS Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit
CPU Phenom II X6 1100T
Motherboard ASUS M5A99X EVO
Memory Crucial Balistic 8gb DDR3-1866 CL9
Graphics Card MSI R6850 Cyclone IGD5 PE
Sound Card On Board
Monitor(s) Displays ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort
Screen Resolution 1920 x 1080
Keyboard Logitech K120
Mouse Logitech Marble Mouse USB, Logitech Precision Game Pad
PSU Seasonic X650 80 Plus GOLD Modular
Case Corsair 400R
Cooling Antec Kuhler H2O 620, Two 120mm and four 140mm
Hard Drives Two WD Cavier Black 2TB Sata III, WD My Book Essential 2TB USB 3.0
Internet Speed 15MB
Antivirus Norton IS 2012, Malwarebytes Pro
Browser IE-10, FF-19
Other Info APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program, Motorola SB6120 Gigabit Cable Modem. Brother HL-2170W Laser Printer, Epson V300 Scanner
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14 Dec 2010
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#2 | |
Windows 7 x64 Ultimate SP1 Croatia |
The issue has been investigated with the help of forum members and a successful fix has been distributed on a per-request basis. I have received the fix and am happy to confirm that the fix does fix NIS indeed.  | | My System Specs | | System Manufacturer/Model Number Asus N73SV
OS Windows 7 x64 Ultimate SP1
CPU Core i7-2630QM
Motherboard Intel HM 65
Memory 6 GB DDR3
Graphics Card Nvidia GT 540M / Intel HD 3000 - Optimus switching
Sound Card HD Audio (Intel Azalia/Realtek) ALC269
Monitor(s) Displays LED flat panel
Screen Resolution 1920 x 1080
Hard Drives 2x Seagate Momentus 640 GB - 1,28 TB in total
Internet Speed 4 MB/256 kbps
Other Info External HDs
WD Elements 1,5 TB
WD MyBook 500 GB
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14 Dec 2010
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#3 | |
Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit Covington, La |
I have been following the Norton forum and saw that information. Hopefully they will release the update soon as some have reported it also fixes the shutdown problem where NIS wont release the registry and you get Event Viewer Warnings. Thanks for the update.
Jim  | | My System Specs | | Computer type PC/Desktop
System Manufacturer/Model Number Home Built
OS Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit
CPU Phenom II X6 1100T
Motherboard ASUS M5A99X EVO
Memory Crucial Balistic 8gb DDR3-1866 CL9
Graphics Card MSI R6850 Cyclone IGD5 PE
Sound Card On Board
Monitor(s) Displays ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort
Screen Resolution 1920 x 1080
Keyboard Logitech K120
Mouse Logitech Marble Mouse USB, Logitech Precision Game Pad
PSU Seasonic X650 80 Plus GOLD Modular
Case Corsair 400R
Cooling Antec Kuhler H2O 620, Two 120mm and four 140mm
Hard Drives Two WD Cavier Black 2TB Sata III, WD My Book Essential 2TB USB 3.0
Internet Speed 15MB
Antivirus Norton IS 2012, Malwarebytes Pro
Browser IE-10, FF-19
Other Info APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program, Motorola SB6120 Gigabit Cable Modem. Brother HL-2170W Laser Printer, Epson V300 Scanner
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14 Dec 2010
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#4 | |
Vista, Windows7, Mint Mate, Zorin, Windows 8 Florida in winter, Black Forest/Germany |
Good to know - although I do not seem to have that problem with NIS 2011. But thanks anyhow. | | My System Specs | | System Manufacturer/Model Number HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU from 1.6GHz Duo to i7
Monitor(s) Displays 2x HP w2207
Keyboard with trackball - no mices
Mouse Trackball mice
Hard Drives 5x HDD, 7x SSD, 12x Externals
Internet Speed DSL 6000
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14 Dec 2010
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#5 | |
Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit Covington, La |
Quote: Originally Posted by whs  Good to know - although I do not seem to have that problem with NIS 2011. But thanks anyhow. What version are you running? Not everyone got the update and only some of those that did had the problems. I have NIS2011 ver 18.1.0.37 since they pulled the update before I got to it.
Jim | | My System Specs | | Computer type PC/Desktop
System Manufacturer/Model Number Home Built
OS Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit
CPU Phenom II X6 1100T
Motherboard ASUS M5A99X EVO
Memory Crucial Balistic 8gb DDR3-1866 CL9
Graphics Card MSI R6850 Cyclone IGD5 PE
Sound Card On Board
Monitor(s) Displays ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort
Screen Resolution 1920 x 1080
Keyboard Logitech K120
Mouse Logitech Marble Mouse USB, Logitech Precision Game Pad
PSU Seasonic X650 80 Plus GOLD Modular
Case Corsair 400R
Cooling Antec Kuhler H2O 620, Two 120mm and four 140mm
Hard Drives Two WD Cavier Black 2TB Sata III, WD My Book Essential 2TB USB 3.0
Internet Speed 15MB
Antivirus Norton IS 2012, Malwarebytes Pro
Browser IE-10, FF-19
Other Info APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program, Motorola SB6120 Gigabit Cable Modem. Brother HL-2170W Laser Printer, Epson V300 Scanner
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14 Dec 2010
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#6 | |
Vista, Windows7, Mint Mate, Zorin, Windows 8 Florida in winter, Black Forest/Germany |
| | My System Specs | | System Manufacturer/Model Number HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU from 1.6GHz Duo to i7
Monitor(s) Displays 2x HP w2207
Keyboard with trackball - no mices
Mouse Trackball mice
Hard Drives 5x HDD, 7x SSD, 12x Externals
Internet Speed DSL 6000
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14 Dec 2010
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#7 | |
Windows 7 Home Premium 64bit Southern Ohio |
I do not think I ever got the update.
Still on 18.0.1.37
Isn't it normal to stagger the build updates for situations such as this? | | My System Specs | | System Manufacturer/Model Number Custom (Self Build)
OS Windows 7 Home Premium 64bit
CPU Intel Core i7 2700k
Motherboard eVGA P67 SLI
Memory 8GB Mushkin Redline Ridgebacks @1866
Graphics Card EVGA GTX570 SC
Sound Card XiFi Titanium HD
Monitor(s) Displays LG W2453V
Screen Resolution 1920x1080
Keyboard Saitek Cyborg
PSU Seasonic x750
Case Corsair 600T SE White
Cooling eVGA Superclocked CPU Cooler
Hard Drives Intel 320 80GB -- Intel X25-V 40GB --WD Black 1TB x2 -- WD Blue 640GB
Antivirus Kaspersky
Browser IE
Other Info LG BD/DVD
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14 Dec 2010
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#8 | |
Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit Covington, La |
I believe Norton pushes the update out to select groups then releases it to everybody else. The updates started around 12/9 but then they pulled it on 12/13. So some people got it and some didn't. 18.5.0.125 was the problem. Shouldn't be long before the update is released but may have a different version number to cut down on the confusion.
Jim | | My System Specs | | Computer type PC/Desktop
System Manufacturer/Model Number Home Built
OS Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit
CPU Phenom II X6 1100T
Motherboard ASUS M5A99X EVO
Memory Crucial Balistic 8gb DDR3-1866 CL9
Graphics Card MSI R6850 Cyclone IGD5 PE
Sound Card On Board
Monitor(s) Displays ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort
Screen Resolution 1920 x 1080
Keyboard Logitech K120
Mouse Logitech Marble Mouse USB, Logitech Precision Game Pad
PSU Seasonic X650 80 Plus GOLD Modular
Case Corsair 400R
Cooling Antec Kuhler H2O 620, Two 120mm and four 140mm
Hard Drives Two WD Cavier Black 2TB Sata III, WD My Book Essential 2TB USB 3.0
Internet Speed 15MB
Antivirus Norton IS 2012, Malwarebytes Pro
Browser IE-10, FF-19
Other Info APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program, Motorola SB6120 Gigabit Cable Modem. Brother HL-2170W Laser Printer, Epson V300 Scanner
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14 Dec 2010
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#9 | |
Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit Covington, La |
If any of you are having this issue are are able to run LiveUpdate, please do so. An update called "Norton 2011 SRTSP Settings" will download and contains the fix. It is possible that Automatic LiveUpdate may have already downloaded this in the background. Cheers,
Tim Lopez
Norton Forums Administrator
Symantec Corporation
If you have version 18.5.0.125 then running LiveUpdate should download the fix. Hopefully they will release a new update soon.
Jim
| | My System Specs | | Computer type PC/Desktop
System Manufacturer/Model Number Home Built
OS Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit
CPU Phenom II X6 1100T
Motherboard ASUS M5A99X EVO
Memory Crucial Balistic 8gb DDR3-1866 CL9
Graphics Card MSI R6850 Cyclone IGD5 PE
Sound Card On Board
Monitor(s) Displays ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort
Screen Resolution 1920 x 1080
Keyboard Logitech K120
Mouse Logitech Marble Mouse USB, Logitech Precision Game Pad
PSU Seasonic X650 80 Plus GOLD Modular
Case Corsair 400R
Cooling Antec Kuhler H2O 620, Two 120mm and four 140mm
Hard Drives Two WD Cavier Black 2TB Sata III, WD My Book Essential 2TB USB 3.0
Internet Speed 15MB
Antivirus Norton IS 2012, Malwarebytes Pro
Browser IE-10, FF-19
Other Info APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program, Motorola SB6120 Gigabit Cable Modem. Brother HL-2170W Laser Printer, Epson V300 Scanner
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14 Dec 2010
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#10 | |
Windows 7 Ultimate SP1 (x64) South Australia |
Thanks for heads-up Jim +1 | | My System Specs | | Computer type PC/Desktop
System Manufacturer/Model Number Golden Mk. I.3
OS Windows 7 Ultimate SP1 (x64)
CPU Intel i7 860 @ 2.80 GHz
Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card EVGA NVidia GTX 560 1024MB
Sound Card Realtek Integrated
Monitor(s) Displays Dual Samsung SyncMaster 2494HS
Screen Resolution 1920*1080 and 1920*1080
Keyboard Logitech G110
Mouse Logitech MX518
PSU Thermaltake ToughPower QFan 750W
Case Thermaltake Element S VK60001W2Z
Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Hard Drives 1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
3*Samsung F1 SpinPoint 1TB in RAID5;
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
Internet Speed Not fast enough!!!
Antivirus MSE and Malwarebytes Pro
Browser Chrome Version 25
Other Info Laptop: ASUS X54C, Intel Core i3-2330M @ 2.0Ghz, 4GB RAM, Intel HD on-board graphics, Windows 7 Professional SP1 (x64), LinuxMint 14 (x64), PepperMint 3 (x86)
NIS 2011 Update causing lockups problems? All times are GMT -5. The time now is 06:27 AM. |  |
Windows Update(s) causing BSOD 
