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Windows 7: bleepingcomputer CryptoLocker Ransomware Information Guide and FAQ

18 Jan 2014   #1
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
bleepingcomputer CryptoLocker Ransomware Information Guide and FAQ

The purpose of this guide

There is a lot of incorrect and dangerous information floating around about CryptoLocker. As was one of the first support sites to try helping users who are infected with this infection, I thought it would be better to post all the known information about this infection in one place. This guide, or Frequently Asked Questions, will unfortunately not help you decrypt your files as there is no way to do so. Instead, this FAQ will give you all the information you need to understand the infection and possibly restore your files via other methods.

In many ways this guide feels like a support topic on how to pay the ransom, which sickens me. Unfortunately, this infection is devious and many people have no choice but to pay the ransom in order to get their files back. I apologize in advance if this is seen as helping the developers, when in fact my goal is to help the infected users with whatever they decide to do.

All of this information has been compiled from my own experimentation with this infection, from Fabian Wosar of Emsisoft who first analyzed this infection, and through all the consultants and visitors who contributed to our 48 page CryptoLocker support topic. Big thanks to everyone who contributed information about this infection. This guide will continue to be updated as new information or approaches are gathered. If you have anything that you think should be added, clarified, or revised please let us know in the support topic linked to above.

A Guy

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 bleepingcomputer CryptoLocker Ransomware Information Guide and FAQ

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