Wow. That's just astonishing. I've got to admit, anyone who uses "Computer" as a password to an online system with credit cards should be sued.
My dad's stores all use online software/support and the folks that setup his
pos system are freaks about the support passwords. They change them every 6 months at a minimum, they are always 12 characters or more, and they look like someone's cat puked on a keyboard!
Oh and the 10k he spent on his security audit sounds like a joke. Most systems could be reinstalled from scratch for 8k! No sympathy for padded damages..