Trusteer lets bankers remotely investigate account holders.
Security vendor Trusteer
's latest product will allow banks to remotely investigate their customers' computers if it is suspected the PC has been hacked.
The service, called Flashlight, is designed to enable banks security experts to quickly identify what types of malicious software programs customers are encountering in order to build better defenses, said Mickey Boodaei, Trusteer's CEO.
Now if a bank wants to see if a customer's computer is infected, the computer usually has to be either physically taken to a lab or the hard disk has to be copied, he said.
Flashlight detects malicious software programs on the computer and can send a report along with a copy of the suspicious program, Boodaei said.