|23 Mar 2010||#1|
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BitDefender users demand refunds after update cripples
BitDefender users demand refunds after update cripples PCs.
Company says it's handling cases individually, offering refunds, license extensions.
Some customers stranded by a flawed BitDefender antivirus update that crippled their computers have demanded refunds and compensation for money spent fixing their PCs, according to messages on the company's support forum.
The Saturday update quarantined hundreds, sometimes thousands, of legitimate files on Windows 64-bit systems, including those with .exe, and .dll extensions, making it impossible to boot affected computers once they had been powered off.
BitDefender acknowledged the problem the same day, and released a patched update and workaround instructions Sunday. Among the workarounds was a complicated procedure that required users to download a repair disk and burn it to a CD or DVD that would then be used to boot the PC so that the owner could reverse the rogue quarantining of critical files.
BitDefender users demand refunds after update cripples PCs
|My System Specs|
|24 Mar 2010||#2|
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Hi guys, I am Raluca, from BitDefender. I want to let you know that the
issue with Windows 64 bit OS experienced on Saturday was isolated and
the update withdrawn shortly afterwards. Very few users have been affected and we are very sorry for any problems caused.
We invite those of you who are still experiencing issues to access the
solution that can be found here:
Antivirus Support & Malware Database | BitDefender Consumer Support
If there are any unexpected situations, or if you need any help in following the instructions in the KB article, please contact our support team directly via email, chat, phone or forum:
thank you for your understanding!
|My System Specs|
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