Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BitDefender users demand refunds after update cripples

23 Mar 2010   #1
JMH

Win 7 Ultimate 64-bit. SP1.
 
 
BitDefender users demand refunds after update cripples

Quote:
BitDefender users demand refunds after update cripples PCs.

Company says it's handling cases individually, offering refunds, license extensions.

Some customers stranded by a flawed BitDefender antivirus update that crippled their computers have demanded refunds and compensation for money spent fixing their PCs, according to messages on the company's support forum.

The Saturday update quarantined hundreds, sometimes thousands, of legitimate files on Windows 64-bit systems, including those with .exe, and .dll extensions, making it impossible to boot affected computers once they had been powered off.

BitDefender acknowledged the problem the same day, and released a patched update and workaround instructions Sunday. Among the workarounds was a complicated procedure that required users to download a repair disk and burn it to a CD or DVD that would then be used to boot the PC so that the owner could reverse the rogue quarantining of critical files.
Source -
BitDefender users demand refunds after update cripples PCs


My System SpecsSystem Spec
.

24 Mar 2010   #2
RalucaD

XP
 
 

Hi guys, I am Raluca, from BitDefender. I want to let you know that the
issue with Windows 64 bit OS experienced on Saturday was isolated and
the update withdrawn shortly afterwards. Very few users have been affected and we are very sorry for any problems caused.
We invite those of you who are still experiencing issues to access the
solution that can be found here:

Antivirus Support & Malware Database | BitDefender Consumer Support

If there are any unexpected situations, or if you need any help in following the instructions in the KB article, please contact our support team directly via email, chat, phone or forum:
Contact Us

thank you for your understanding!
Raluca
My System SpecsSystem Spec
24 Mar 2010   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

RalucaD,
Welcome to Seven Forums.
Your comments appreciated.
Jan.
My System SpecsSystem Spec
.


Reply

 BitDefender users demand refunds after update cripples




Thread Tools





Similar help and support threads
Thread Forum
Unable to turn on Bitdefender,after window update
Hi guys, I hope you all have a great day. Please allow me to go straight to the issue. As per title stated, it happened after i click on that fateful update button for window. There is no error code or whatsoever from both Window7 and Bitdefender. I have very little idea what to do in...
System Security
Chrome keeps getting this demand to update something
Here is the web site, which downloads a file Google Chrome Browser Extension Update It wants me to click on it and install an update for an extension. So what is it, Is it dangerous?
Browsers & Mail
Avira Antivirus update cripples millions of Windows PCs
Read more at: Avira Antivirus update cripples millions of Windows PCs | ZDNet
Security News
Bad BitDefender Antivirus Update Hobbles Windows PCs.
Source - Bad BitDefender Antivirus Update Hobbles Windows PCs — Krebs on Security
Security News
Bitdefender can't update
My BitDefender Internet Security 2009 seems too be working fine on W7 x64 7100 except that Action Centre wont let me update it. AC shows me a notice that BD is not updated but when I click on the "update now" button, I get a popup saying "This program will not run. Windows does not trust this...
System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:23.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App