New Scam Alert: This is NOT Microsoft!

MoxieMomma · 04 Jan 2017

Hi:

As @Layback Bear mentioned in step #3 in post #2, the only truly safe thing to do is to format and reinstall Windows.
Although there is some time/effort involved, it's the only way to regain peace of mind.
Otherwise, you will never know what might have been planted on the system and whether you can trust the system with financial transactions and sensitive/personal data.

If you need help reinstalling Windows, there are many fine tutorials and kind/smart folks here who can assist you with the project.

Second-best, by a long-shot, would be to get some expert help from a trained malware removal helper to run a range of deep scans, looking for hidden malware.

The choice depends on your risk tolerance.

Thanks again for sharing your story -- it was a potent reminder to everyone that bad things can happen to anyone in blink of an eye or a click of a mouse.

Cheers,
MM

Layback Bear · 04 Jan 2017

Actually theMozer you have done many people a favor. Thanks for sharing your experience.

We have many readers of this forum that are not members from all over the world that can learn from your experience.

Those that know can get caught up in one of several frauds when they are tired and or stressed. Their are many bad guys and gals roaming the internet.

Wish you happy computing.

Jack

Seffrid · 09 Jan 2017

Sorry to read this tale, such things can happen to all of us when caught off-guard at the wrong moment - yes, even to those who consider themselves too knowledgeable to be a victim :)!

Should you still be considering a replacement option for the computer, being in the UK you might want to check out PC Specialist. In my experience they have always proved to be very competitive, very efficient, and above all, very helpful both on the phone and on their forums.