Programs Will Not Install Win7 Ultimate x64

ArcticBirdman · 28 Jul 2010

I am unable to install either Nero 10x or Roxio Easy Media Creator 2010 Pro on my Windows 7 Ultimate x64. Both are stopped before completion and no error message is given as to why install failed. I even turned off the User Account Control and they still both failed to install. My system uses 4 separate removable HD's for 4 different OS's, including WinXP Pro SP3 x32, WinXP Pro SP2 x64, and Vista Ultimate SP2 x64, as well as Win7 Ultimate x64. Both programs have been installed on all these other OS's, they just will not work with Win7 Ultimate x64.
James

Jonathan_King · 28 Jul 2010

Welcome!

Try installing them in compatibility mode for Vista or XP.

Compatibility Mode

ArcticBirdman · 21 Aug 2010

I tried Compatibility Mode. I even turned off the UAC, but both programs refuse to install. Whats gets me is that they both installed and work perfectly in Vista Ultimate x64. It makes no sense. I use separate HD's for each OS using removable HD cases. The rest of hardware is same for all 5 OS's I use. I recently upgraded to an ASUS Matrix ROG 5870 Platinum, but as the first video card lasted less then 24 hrs, I never had a chance to test to see if this might have cause the problem.

mooshu · 24 Aug 2010

I just finished asking Roxio about installing media creator 10 0n my new windows7 laptop. Their curt answer was "buy the upgrade Tech support does not support creater 10) Time to looj at something else. how about Nero ??

Wishmaster · 24 Aug 2010

Unsure about Roxio.

But Nero does work just fine in Win7 x64 without the need for compatability.
Look at the Nero log for some more info.

Im curious how you got Nero to work on 3 other OS'es all at the same time?

Patent Activation will only allow 1 activation at any given time. If you try on another, it deactivated the previous, after a prompt.

ArcticBirdman · 25 Aug 2010

I only use one OS at any one time. They are all on the same physical computer, just using a different boot drive for each OS in a removable drive case. Nero installed OK on my Vista Ultimate x64, but refused to complete the install under Windows 7 Ultimate x64. I noticed that in both Roxio and Nero, they tried installing some extra programs, some of which were windows specific, but then the install would quit before completion. I was using Nero 9.4.26.0 Ultra in Vista, but was trying to use trying to use my copy of Nero 10.0.13100 in Windows 7. This way, I would have Nero work with both, but wanted the latest for Windows 7. So far, I have not had any luck in completing either Roxio or Nero installs. Eventually, I will probably use Windows 7 Ultimate x64 as my main OS, using Windows XP Pro x32 for those hardware which will not work under x64 OS's.

**cluberti** · 25 Aug 2010

Are you attempting to have one location on a separate shared drive for each app install, or are you attempting to install the apps to the removable (OS) drive individually (preferred)? If your installations are failing, a little more info on the failures would be useful, also, an MSI log of a failed install would also be helpful. Setting up MSI logging in Win7 is the same as it was on XP.

Petey7 · 25 Aug 2010

Birdman, I was going to suggest contacting Nero, but I decided to do it for you. According to the Nero representative I am talking to, installing on two separate partitions or drives is a violation of the End User License Agreement and it will not (intentionally) allow you to use the same key on more than one install on a multiboot system. Installing on a separate OS is a separate install, even of the hard ware is exactly the same. Even if the OS was exactly the same, it is not allowed.

alphanumeric · 25 Aug 2010

I have Roxio Creator 2010 Pro running on my 7x64 Home Premium setup, so it will work with 7 x64. According to the "About this Software" window mine is Version 1.2.193. SP2; 5.0.0.0. I do believe I've auto updated at least once so I'm not sure what the original version was. It's actually prompting me to update again now that I've fired it up.

Wishmaster · 25 Aug 2010

Petey7 said:

Birdman, I was going to suggest contacting Nero, but I decided to do it for you. According to the Nero representative I am talking to, installing on two separate partitions or drives is a violation of the End User License Agreement and it will not (intentionally) allow you to use the same key on more than one install on a multiboot system. Installing on a separate OS is a separate install, even of the hard ware is exactly the same. Even if the OS was exactly the same, it is not allowed.

Thanks for the clarification.

I remember it being only allowed 1 at a time, and even a clean install of the OS counted as a re-activation (even though same PC)

Multiple OSes would certainly be a issue with just 1 licence key.

Birdman,
Each time you use it, on a different OS will mean activating it. This means others get deactivated.

Just remember, you only get a certain amount of activations (I think its 5)
So you need to choose where you want Nero Installed, or purchase additional licenses for each OS.