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Windows 7: Windows Live Security software

15 Aug 2010   #1
noyb

XP MCE .... XP Pro 64 .... W7 U x64
 
 
Windows Live Security software

A friend just called me and said he got some security software from Windows Live.
It was working yesterday .. But today, It won’t take his password.
He couldn’t tell me what it was … He just thought he needed it

I have an Acronis Image of his computer and can put it back to the way it was when it last left my house a couple months ago.
He’ll be here in about an hour

Anyone have an Idea of what he installed ???
And can I remove whatever he installed ??


My System SpecsSystem Spec
.
15 Aug 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

http://explore.live.com/windows-live-family-safety
Probably this one as it is listed with windows live.
My System SpecsSystem Spec
15 Aug 2010   #3
noyb

XP MCE .... XP Pro 64 .... W7 U x64
 
 

The latter looks like it could require a Password.
He's really stumped why it worked yesterday .. And not today.
He was wondering if there's a way to get the password .. Does Windows Live have it ??
I know .. You're not Allowed to answer that.

I don't think he has kids to worry about .. Unless I can find a quick fix ...
I'll let Acronis remove it.
My System SpecsSystem Spec
.

15 Aug 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Actually I changed my post before you posted and removed the first. I agree its the second one. Passwords are hard to find. YOu can just do a simple system restore. Why fool with an OS that is working fine.
My System SpecsSystem Spec
15 Aug 2010   #5
noyb

XP MCE .... XP Pro 64 .... W7 U x64
 
 

OK .. Great .. I'll try a system restore.
I told him to try to boot to safe mode .. Not sure if it can be done.

Never done a System restore in W7 before ... I'll look around
I know his W7 Upgrade DVD can do a repair .. and I have a W7 Repair CD.
He just called again .. He'll be here in about 10 minutes.

Many Thanks for the info.
My System SpecsSystem Spec
15 Aug 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Very easy hh can do it over the phone
System Restore

Dont need DVD or anything, SR is very easy.

Let me know how it turns out.
My System SpecsSystem Spec
15 Aug 2010   #7
noyb

XP MCE .... XP Pro 64 .... W7 U x64
 
 

Quote   Quote: Originally Posted by richc46 View Post
Let me know how it turns out.
Will do .. But not sure it can be booted far enough to get to restore.
I was going to look for the Tutorial ... Thanks for the Link.
My System SpecsSystem Spec
15 Aug 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

You have the image, so no problem, but this will let you boot to the repair options

System Repair Disc - Create
My System SpecsSystem Spec
15 Aug 2010   #9
noyb

XP MCE .... XP Pro 64 .... W7 U x64
 
 

I have a W7 Repair CD ... That was going to be my second try to see if it would get to restore.
My System SpecsSystem Spec
15 Aug 2010   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Luckily you made a System Image backup, so you know this will get fixed.
My System SpecsSystem Spec
Reply

 Windows Live Security software




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