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Windows 7: unable to delete arcsoft folder in start menu


11 Sep 2010   #1

Windows 7
 
 
unable to delete arcsoft folder in start menu

when trying to delete the an arcosft folder in the start menu it gives an error: could not find this item, no longer located at c:\program data\microsoft\windows\start menu\programs'

i have used the take ownership reg edit and it still wont allow me to delete it.

when checking the security of the folder to see what permissions the folder has the tab doesnt show any information and gives the message: the requested security information is either unavailable or cant be displayed.

how can i get rid of this folder and why is it there. ive had problems before with deleting other arcsoft folders, with totalmedia extreme and arcosft totalmedia theatre. can anyone advise regarding this. cheers


My System SpecsSystem Spec
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11 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by krohm View Post
when trying to delete the an arcosft folder in the start menu it gives an error: could not find this item, no longer located at c:\program data\microsoft\windows\start menu\programs'

i have used the take ownership reg edit and it still wont allow me to delete it.

when checking the security of the folder to see what permissions the folder has the tab doesnt show any information and gives the message: the requested security information is either unavailable or cant be displayed.

how can i get rid of this folder and why is it there. ive had problems before with deleting other arcsoft folders, with totalmedia extreme and arcosft totalmedia theatre. can anyone advise regarding this. cheers

Just a thought, right click the folder and go to properties. check the folder size. If it is zero, reboot into safe mode and try deleting it from there.

Let us know if that doesnt work
My System SpecsSystem Spec
11 Sep 2010   #3

windows 7 home premium 32 bit
 
 

sorry for bothering but i would like to give me some advice zigzag3134.. after installing windows 7 on my toshoba satellite A300 15c i experience problems with graphic card touch pad and keyboard... very often, for expamle after a restart all these hardware don't work. this problem is resolved with a restart but temporarily
My System SpecsSystem Spec
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12 Sep 2010   #4

Windows 7
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Just a thought, right click the folder and go to properties. check the folder size. If it is zero, reboot into safe mode and try deleting it from there.
no good, same error and wont delete
My System SpecsSystem Spec
12 Sep 2010   #5

Windows 7 Home Premium x64
 
 

Elevate CMD and delete it from there, there probably isn't any need to boot into safe mode.

Right click CMD -> Run as admin
Type in: rmdir directory\foldername for folders
Type in: del directory\filename.extension for files

When/If prompted, type in y for yes
My System SpecsSystem Spec
12 Sep 2010   #6

Windows 7
 
 

C:\ProgramData\Microsoft\Windows\Start Menu\Programs>rmdir c:\programdata\micros
oft\windows\start menu\programs\arcsoft totalmedia theatre
The system cannot find the file specified.
The system cannot find the path specified.
The system cannot find the file specified.
The system cannot find the file specified.

no good Gornot
My System SpecsSystem Spec
13 Sep 2010   #7

Windows 7 Home Premium x64
 
 

Try to rename the arcsoft folder, if possible, to a single word first, it should work then.
Or it is perhaps because the "Start Menu" folder is to blame, I'm not sure, so just in case, navigate in Windows Explorer to the Start Menu folder, then SHIFT+right click and choose "Open CMD at this location" or whataver, then try again.
My System SpecsSystem Spec
17 Sep 2010   #8

Windows 7
 
 

same error, windows doesnt recognise the folder exists. doesnt seem like ill be able to remove it
My System SpecsSystem Spec
20 Oct 2010   #9

Windows 7 Home Premium 64bit
 
 

i had a similar problem, this is what i did.
open the properties of the file from your start menu, look at the location
(mine said something like c:\programdata\microsoft\windows\start menu\programs)
the programdata is hidden, so allow hidden folders to be seen
then just delete the folder from there

hope this helps.
My System SpecsSystem Spec
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 unable to delete arcsoft folder in start menu




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