Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: directx error


18 Sep 2010   #1

7 Home Premium 64bit
 
 
directx error

hi all hopefully im putting this in the right place.

ive been trying to update directx for a couple days now with not much success, originally when installing it failed and indicated an issue with cryptographic service and or corrupt cab file, i download full setup from Microsoft, it installed fine however today i tried to install mafi 2 and when it got to install DX it failed again and pointed me at the install logs, problem is i cant make head nor tail of them can anyone here help decipher them for me


ive attached dxdiags, dxerror.log, directx.log



Attached Files
File Type: log DirectX.log (249.2 KB, 62 views)
File Type: txt DxDiag.txt (26.0 KB, 27 views)
File Type: txt DxDiag64.txt (37.1 KB, 20 views)
File Type: log DXError.log (7.6 KB, 59 views)
My System SpecsSystem Spec
.

18 Sep 2010   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Have you tried this?

Set the Cryptographic Services to Automatic, and then try to install the program again. To set the Cryptographic Services to Automatic, follow these steps:
  1. Start the Administrative Tools utility in Control Panel.
  2. Double-click Services.
  3. Right-click Cryptographic Services, and then click Properties.
  4. Click Automatic for Startup type, and then click Start.
My System SpecsSystem Spec
18 Sep 2010   #3

7 Home Premium 64bit
 
 

yep done that
crypto service has been running all the time
My System SpecsSystem Spec
.


18 Sep 2010   #4
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Are all Windows updates updated?
My System SpecsSystem Spec
18 Sep 2010   #5

7 Home Premium 64bit
 
 

yep all up to date
My System SpecsSystem Spec
18 Sep 2010   #6

Vista Home Premium x86 SP2
 
 

Is this a cross post of the Vista Forums issue, or is this another problem? Thanks!

In relation to this, as we can see from the dxerror.log, this is a corruption of the web installer cache. If necessary, we can clean this out, but first: Can you please ignore the error you received during the install of your game, and just see if the game works?

Thanks!
My System SpecsSystem Spec
18 Sep 2010   #7

7 Home Premium 64bit
 
 

the game runs fine
My System SpecsSystem Spec
18 Sep 2010   #8

Vista Home Premium x86 SP2
 
 

Quote   Quote: Originally Posted by coldfire View Post
the game runs fine
Great news! Please delete the C:\Windows\System32\DirectX\WebSetup\ folder.

Thanks!
My System SpecsSystem Spec
18 Sep 2010   #9

7 Home Premium 64bit
 
 

i cant seem to find the directx folder

ok search found a the directx folder inside another folder called syswow64 is this the same folder u are reffering to
My System SpecsSystem Spec
18 Sep 2010   #10

Vista Home Premium x86 SP2
 
 

Please show Hidden Files and Folders: Hidden Files and Folders - Show or Hide

Then try again. Make sure not to delete the DirectX folder, but the DirectX\WebSetup folder. It should be located in System32, but if it is still not visible, delete the one (remember - WebSetup only) from SysWOW64.

Turn off Hidden files when done.

Richard
My System SpecsSystem Spec
Reply

 directx error




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:40 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33