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Windows 7: Windows Live Essentials Install/Uninstall Problem

25 Oct 2010   #1

Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard
Windows Live Essentials Install/Uninstall Problem

The other day I tried to install Windows Live Essentials on a fairly new installation of Windows 7 Proffesional 32bit. The installation came up with a message half way through saying it had failed but I wasn't in a rush to use any of the applications so just clicked out of it.

Today I went back to install them again but Windows Live Essentials installer says that all the apps are already installed. I have checked in Program Files and through out the start menu and they aren't installed. The uninstaller program isn't there either and the entry in add/remove programs in Control Panel doesn't exist.

I'm guessing the installer put in some registry entries for the programs but didn't get round to putting in a way to remove them. Does anyone have any other ideas or know which registry entries to start hacking away at (figure of speach obviously)?

I don't really want to do a system restore because I've installed about 10 other programs since then including my antivirus which is a pain to reactivate.


My System SpecsSystem Spec
25 Oct 2010   #2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86

Hey Oli,

Do you have this file-> C:\Program Files\Windows Live\installer\wlarp.exe? if yes, double click on it, it'll ask you to repair or uninstall.

Otherwise I guess you'll need to use revo in hunter mode.

Also, try running the MS windows installer cleanup utility.

|MG| Windows Installer CleanUp Utility 7.2 Download
My System SpecsSystem Spec
26 Oct 2010   #3

Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard

I tryed looking for the installer and it wasn't there (nor was the folder it is supposed to be in).

I'll try the cleanup utility now.

Thanks for your help.

My System SpecsSystem Spec

22 May 2011   #4

Windows 7 Ultimate x64
Solution: Windows Live Essentials won't install or uninstall

I was unable to successfully update Windows Live Messenger via IE setup
when prompted to update.
Message: "Windows Messenger will not connect must
update to latest version"...

Installation was initiate but was rolled back and gave a 0x80004004 error which was non-specific.
This appears to be a common problem for many people.

This installation did not complete successfully and I had much trouble in figuring
out why.


Download the Microsoft Installer Cleanup Uninstall Utility and install it.
Download the Windows Live Essentials installer program and save it to a known location.
DON'T RUN IT until completing the following steps:

1) Run msconfig.exe from Start > Run > type msconfig.exe into search box. Run it as
2) Select "Diagnostic Startup" starting only basic windows services. Make sure
all startup programs are unchecked under the Startup Tab.
3) Apply, OK, and reboot and login.
4) Navigate to C:\Program Files(x86). Delete all files under the directory Windowns Live.
Remove the directory.
5) Navigate to Common Files\Microsoft Shared and delete all the files in the
Windows Live directory. Remove the directory.
6) Navigate to C:\Program Files and c:\Program Files\Common Files and delete all
the files in the Windows Live directories. Remove the directories.
7) Run msicuu.exe, Select all references to Windows Live and anything else that
you might want to uninstall completely that is still has remnants on your system.
8) Clean the registry using a registry cleaner such as Registry Mechanic or Advanced System Care (clean registry).
<This step may be optional, but I did it...>

If any files do not delete then any services that are using them must be stopped (this should not be a problem,
because the only services running are basic Windows Services... the Startup items
have been disabled. Make sure that all AV programs, firewall defense programs, Ad-aware program etc.
are disabled/turned off temporarily.

9) Run msconfig.exe and select Normal Boot. Reboot, Login, and make sure that AV programs are temporarily turned off.
10) Now you can run the Windows Live Installer, selecting the desired components and it should complete without issues.

This routine worked for me and did not require that I take the instructions offered by Microsoft which were to restore
my system and rerun the installer. If the msicuu.exe is run then this might work right off, but I wanted
to make sure that all traces of Windows Live were removed from my system before reinstalling...

The original installation failed because all traces of the previous Windows Live Platform could not be unistalled during
the installation routine. I had to uninstall these traces manually using the routine described in Steps 1-10 above.

Good Luck.

Ken Niebling
My System SpecsSystem Spec

 Windows Live Essentials Install/Uninstall Problem

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