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Windows 7: Corrupt pdf file when copying from Win 7 to XP


07 Nov 2010   #1

Windows 7 Ultimate x64
 
 
Corrupt pdf file when copying from Win 7 to XP

Using a remote desktop connection, pdf files created in Win 7 Ultimate 64-bit (remote machine) using Acrobat 9.4 as the printer are copied using right-click>copy and pasted to the desktop of an XP Pro SP3 machine (local machine) running Acrobat 9.4. When the file is opened in XP system an error is returned = "There was an error opening this document. The file is damaged and could not be repaired."

pdf files created on the XP machine using Acrobat 9.4 and copied to the Win 7 machine are fine = no problem.

If the pdf files created on the Win 7 machine are emailed and then downloaded from Internet email to XP machine they are fine.

If the pdf files created on the Win 7 machine are zipped and the right-click>copy is used to paste to the XP machine they are fine once they are unzipped.

Tried using Reader 8 and Reader 9 on XP machine but still have the error.

Other files (excel, word, etc.) copy and paste without any problems. Only pdf created with Acrobat are an issue. Other pdfs downloaded from other sites are fine.

pdf files created without Acrobat pdf software (e.g. from Intuit applications) don't have a problem.

Only files created with Adobe Acrobat 9 have a problem.

More info:

On the Win 7 system that created the file, the size is 307652 bytes with size on disk of 311296.

When I copy the file to the remote XP system the file size is 311296 with the size on disk being 311296.

So, something is getting messed up.

When I copy a jpg file from the Win 7 system to the XP, the file sizes parameters do not change.

When I copy a Internet downloaded pdf file to the XP system from the Win 7 system, the file size parameters do not change.

It seems only to happen with pdf files that are created using Acrobat on the Win 7 64-bit system.

If I copy an Acrobat created pdf file from the Win 7 system to the XP system and then copy it back to the Win 7 system it will not open in the Win 7 system that created it. The file size parameters do not change on the second copy. Only on the first copy.

Another strange occurrence - I created a pdf file using Acrobat on the XP system and copied it to the Win 7 system. It opened fine on the Win 7 system. I then erased it from the XP system and copied it back from the Win 7 system to the XP system where it had originated. The file was then corrupted and could not be opened on the same system that created it. All that happened was copying it back and forth. It can go one direction (XP > Win 7) but not the other (Win 7 > XP).

The file type should not matter when using the copy function. But for some reason it is only messing up the pd files that are created.

Any suggestions on how to get this working without using a workaround?

My System SpecsSystem Spec
.

07 Nov 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tnashcbad View Post
Using a remote desktop connection, pdf files created in Win 7 Ultimate 64-bit (remote machine) using Acrobat 9.4 as the printer are copied using right-click>copy and pasted to the desktop of an XP Pro SP3 machine (local machine) running Acrobat 9.4. When the file is opened in XP system an error is returned = "There was an error opening this document. The file is damaged and could not be repaired."

pdf files created on the XP machine using Acrobat 9.4 and copied to the Win 7 machine are fine = no problem.

If the pdf files created on the Win 7 machine are emailed and then downloaded from Internet email to XP machine they are fine.

If the pdf files created on the Win 7 machine are zipped and the right-click>copy is used to paste to the XP machine they are fine once they are unzipped.

Tried using Reader 8 and Reader 9 on XP machine but still have the error.

Other files (excel, word, etc.) copy and paste without any problems. Only pdf created with Acrobat are an issue. Other pdfs downloaded from other sites are fine.

pdf files created without Acrobat pdf software (e.g. from Intuit applications) don't have a problem.

Only files created with Adobe Acrobat 9 have a problem.

More info:

On the Win 7 system that created the file, the size is 307652 bytes with size on disk of 311296.

When I copy the file to the remote XP system the file size is 311296 with the size on disk being 311296.

So, something is getting messed up.

When I copy a jpg file from the Win 7 system to the XP, the file sizes parameters do not change.

When I copy a Internet downloaded pdf file to the XP system from the Win 7 system, the file size parameters do not change.

It seems only to happen with pdf files that are created using Acrobat on the Win 7 64-bit system.

If I copy an Acrobat created pdf file from the Win 7 system to the XP system and then copy it back to the Win 7 system it will not open in the Win 7 system that created it. The file size parameters do not change on the second copy. Only on the first copy.

Another strange occurrence - I created a pdf file using Acrobat on the XP system and copied it to the Win 7 system. It opened fine on the Win 7 system. I then erased it from the XP system and copied it back from the Win 7 system to the XP system where it had originated. The file was then corrupted and could not be opened on the same system that created it. All that happened was copying it back and forth. It can go one direction (XP > Win 7) but not the other (Win 7 > XP).

The file type should not matter when using the copy function. But for some reason it is only messing up the pd files that are created.

Any suggestions on how to get this working without using a workaround?
How are they copied from the remote machine (network?) to the local machine?

What does this mean? using Acrobat 9.4 as the printer ?

If you are doing a print to file, or save to print, but the same file will work when emailed it is obviously that.


Ken
My System SpecsSystem Spec
07 Nov 2010   #3

Windows 7 Ultimate x64
 
 

Hi Ken,
Thanks for your reponse.

While using Windows Remote Desktop (RDP), the files are copied by right clicking on the file icon located on the remote computer's desktop and selecting the copy function, then right clicking on the local computer's desktop and selecting paste.

The connection between the machines that is hosting the remote desktop session has been on both a local network and also via an internet based connection to the remote computer.

"Using Acrobat 9.4 as the printer" means that I have printed (file > print) from a file (word, excel, Ieplorer, etc.) and selected Adobe PDF as the printer.

I am not printing to a file (at least not in the traditional "print to file" way) nor save to print. Instead I am selecting Adobe PDF as my printer which creates a pdf file rather then sending the job to a hardware printer.

I do not follow your last sentence.

Todd
My System SpecsSystem Spec
.


08 Nov 2010   #4

Windows 7 Ultimate x64
 
 

Some more info.

I just swapped my old hard drive that had Win 2000 Pro on it into the local system. I was successful in opening the pdf file that was showing up in XP as a corrupt file. So, apparently it is an XP problem rather than a Win 7 problem.

Any ideas?
My System SpecsSystem Spec
09 Nov 2010   #5

Windows 7 Ultimate x64
 
 

I have it fixed.
I tested the copy function with my wife's computer which has XP Pro SP2 rather than XP Pro SP3 like I have on mine.
SP2 did not have a problem.

I reverted my system to SP2 and now the copy function works without corrupting the file.
My System SpecsSystem Spec
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 Corrupt pdf file when copying from Win 7 to XP




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