|08 Nov 2010||#1|
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Software doesn't work after reboot
I have come across an issue with some of the Windows 7 professional 32bit machines that I have been handing out to users and I am not sure what is causing the problem or how to fix it.
This is what happens. I install flash player from the adobe site and everything works fine. The user reboots their computer at some point and then they try to access a site that requires flash after the reboot and it tells them that they need flash player installed to view the site. So we install flash player again from the adobe site. Once installed everything works like it should until the system is rebooted and then we have to reinstall flash again to be able to view the sites that require flash. So its a big circle that we keep going in. As long as the user doesn't reboot their computer they don't have any issues. It seems like something in the reboot is resetting something. I have tried going through the uninstall of adobe using the uninstaller program and I've also gone through the uninstall using the add/remove programs. I get the same results after installing with both of those methods.
This is also an issue with the Meeting Place add-in for Outlook. Same sort of thing happens where we can install the add-in and it works great until we reboot and then we have to uninstall and reinstall to get it to work properly.
Does anyone have an ideas of what could be causing the problem I am having?
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