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Windows 7: I tunes

15 Nov 2010   #1
trout34

windows 7
 
 
I tunes

Just tried to install Itunes 10.1 but get the window i nattacment,also cannot uninstall 100% as Bonjer is still running have treid most reccomended solutions including a different user profile
Also now cannot install windos update Error code 57 A
Would appreciate any ideas




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My System SpecsSystem Spec
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15 Nov 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
Did you try these?
Try to uninstall in safe mode
Go to run (by search)
type msconfig
go to start up items
Then uncheck the program that is the problem, then reboot.
My System SpecsSystem Spec
15 Nov 2010   #3
trout34

windows 7
 
 

Many thanks did all you reccomended still get unknown file that will not allow installation
My System SpecsSystem Spec
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15 Nov 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Just to be safe
Make a full antivirus scan
Download and make a full updated scan with malwarebytes

I am sure that this is ok, but just that small chance. Lets play it safe

If you are negative, we can try with revno to uninstall.
My System SpecsSystem Spec
15 Nov 2010   #5
trout34

windows 7
 
 

Ok willdo thank you
My System SpecsSystem Spec
15 Nov 2010   #6
trout34

windows 7
 
 

Just finished no infections found!
My System SpecsSystem Spec
15 Nov 2010   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Does bonjer have to do with your printer?
On a network?
My System SpecsSystem Spec
15 Nov 2010   #8
trout34

windows 7
 
 

Quote   Quote: Originally Posted by richc46 View Post
Does bonjer have to do with your printer?
On a network?
Sorry it is part of I Tunes I managed to delete it in safe mode
Should be BONJOUR
My System SpecsSystem Spec
15 Nov 2010   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

OK so its all deleted and yet you cant uninstall because it is supposedly running?
If so download and use ccleaner. It may be remnants that remain.
Piriform - Download CCleaner, Defraggler, Recuva, Speccy - Millions of users worldwide!
My System SpecsSystem Spec
15 Nov 2010   #10
trout34

windows 7
 
 

I use CC Cleaner as a standard no luck
as I had tried to reinstall I went into safe mode and tried to uninstall Bonjour it came up with installer not working, possibly the windows installer is the problem
I do not which one to down load from microsoft for windows 7
Am off to bed thanks for help so far will try again tomorrow
The joy of being retired
My System SpecsSystem Spec
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 I tunes




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