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#11
Hi Kari -
I find that if I report the problem, Win7 will often return a Problem Solution - although not always right away and sometimes without cueing it in Action Center. I periodically type Solutions in Start Search box.
I only mention it because it appears you chose to Close the Program rather than Report It, which most Users do while not knowing that WIn7 is much more interactive than previous OS's.
Sometimes it will return a Solution even if you don't report it.
I have always avoided Setpoint due to similar problems, but understand why you need it if you want the extra features. Sometimes a newer or older version will help.