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Windows 7: Weird AppCrash issue: Logitecg SetPoint crashes when Outlook launched


09 Dec 2010   #1

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 
Weird AppCrash issue: Logitech SetPoint crashes when Outlook launched

These two, Logitech SetPoint 6.15 and Outlook 2010, should logically thinking have nothing in common. Short problem description:

Using Logitech bluetooth mouse, keyboard & mediapad combo, software and drivers SetPoint version 6.15. Working surprisingly good, using laptop's internal bluetooth radio instead of Logitech's Bluetooth dongle.

Each and every time I launch Outlook 2010, SetPoint crashes. In my case it means quite often, Outlook being my default email client. I have to manually relaunch SetPoint, and it works flawless, Outlook still running, until Outlook is closed and launched again. At this point, SetPoint crashes again and has to be relaunched.

After SetPoint crashes, I can still use my keyboard and mouse normally, only the special buttons and functions are disabled. For basic functions I don't need SetPoint. But because I have these devices precisely because of these extra features, it is not a desirable option to me. I'd rather solve this issue.

Weird, I have absolutely no idea why this happens. Any suggestions welcome.

Kari

Name:  Logitech.PNG
Views: 4
Size:  30.5 KB

Code:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SetPoint.exe
P2: 6.15.6.0
P3: 4c253e05
P4: mfc90u.dll
P5: 9.0.30729.4148
P6: 4a5967eb
P7: c0000005
P8: 000000000009105c
P9: 
P10: 

Attached files:

These files may be available here:
d:\Users\Kari\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SetPoint.exe_7ca78fd91b5f444cd75fd6ef1814db43f1695_0aba33ad

Analysis symbol: 
Rechecking for solution: 0
Report Id: bb51800e-038c-11e0-9d8e-001eecafca7e





My System SpecsSystem Spec
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09 Dec 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi Kari,

I'm not sure this helps you, but just for more information for you in case it helps you track down the problem:

I use Logitech Setpoint 4.60.122 and Outlook 2010 without any issues. I use a Logitech backlit keyboard and Logitech MX518 mouse.

Hopefully someone can help you soon,
Golden
My System SpecsSystem Spec
09 Dec 2010   #3

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Thanks for your response, Golden, but I really don't want to go back to older versions of Setpoint. I had always connection problems and mouse sometimes behaving funny when using that old Setpoint.
My System SpecsSystem Spec
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09 Dec 2010   #4

Windows 7 Ultimate X64 SP1
 
 

Hi Kari, wow thats a doozy.

The only thing I can think of is that it has something to do with the "Email" button that comes on most keyboards. How are you launching Outlook? are you pressing the "Email" button on the keyboard or are you launching it manually (from the taskbar etc.)

Perhaps Outlook is not communicating with SetPoint correctly when SetPoint asks for the default Email Client? or more likely, Setpoint is not asking for it properly.

I assume your running the latest version of SetPoint?

Don't know if that helps, just an idea.
My System SpecsSystem Spec
09 Dec 2010   #5

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Kari,

What I've found so far:
From post #3
Quote:
what is an access violation, a C0000005? This is the translated #GP code the fault handler raises, which the operating system displays as an 'Access Violation', whos numerical form is c thousand 5. Its the operating system telling you that a program has malfunctioned and tried to reference no mans land. It has nothing specific to do with any particular program, or a brand of software, this is straight from the CPU and kernel of the operating system.
what causes "Exception code: C0000005 ACCESS_VIOLATION"
My System SpecsSystem Spec
09 Dec 2010   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

This happens both when launching Outlook from Windows or keyboard. But thanks, there I have a clue at least, had not thought that Setpoint and Outlook indeed have something in common, the mail buttons both in my keyboard and mediapad.

Severed, I think you are on something here. The appcrash is because SetPoint Event handler; this event might have something to do with these mail buttons controlled with SetPoint.
My System SpecsSystem Spec
09 Dec 2010   #7

Windows 7 Ultimate X64 SP1
 
 

Kari, it seems there is a Setpoint 6.20 available, it might be worth upgrading to see if that fixes it. A quick google suggests that that particular error code is quite common with Setpoint:

Download SetPoint 6.20 - FileHippo.com
My System SpecsSystem Spec
09 Dec 2010   #8

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

This thread seems to have some info that may help.

SetPoint and Outlook 2010 - Logitech Forums
My System SpecsSystem Spec
09 Dec 2010   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Thanks, Bill, I had not seen that. Seems I'm not alone with this.
My System SpecsSystem Spec
09 Dec 2010   #10
OEM

OS3.5
 
 

You might be able to (at the very least, if all else fails) setup a "task scheduler" to auto restart the Setpoint service. Pretty sure you can do that if it notices the service has stopped, it will have a setting in the task setup to auto start service when stopped.
My System SpecsSystem Spec
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 Weird AppCrash issue: Logitecg SetPoint crashes when Outlook launched




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