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Windows 7: HP MediaSmart Webcam not working


09 Dec 2010   #1

Windows 7 Home Premium 64bit
 
 
HP MediaSmart Webcam not working

Hi,

The software which was pre-installed on my laptop worked fine the first couple of times I used it, then started to play up sometimes by not opeing up at all. So I went to:
Software & Driver Downloads HP Pavilion dv6-2030sa Entertainment Notebook PC - HP Customer Care (United States - English)

Downloaded the HP MediaSmart Webcam driver/software. Now it opens up fine, but it says that the in-built webcam is not detected?

Any advise?

Thanks

My System SpecsSystem Spec
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09 Dec 2010   #2

Windows 7 Professional 64 bit
 
 

Soes the webcam show up in Device Manager ?? If so, remove it and refresh. You may just to refresh the driver.
My System SpecsSystem Spec
09 Dec 2010   #3

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by pricetech View Post
Soes the webcam show up in Device Manager ?? If so, remove it and refresh. You may just to refresh the driver.

Yes the webcam did show up in Device Manager, I un-installed it and refreshed, where it was re-installed. But, sadly, the program I have installed in my initial post still says the webcam is turned off?
My System SpecsSystem Spec
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09 Dec 2010   #4

Windows 7 Home Premium 64bit
 
 

I found these instructions:


Considering that you are using the factory shipped software I.E. Quick play / Hp media Smart webcam...

Try the following steps :-



First lets reinstall the webcam driver...


go to device manager > under imaging devices or HID devices you will find the webcam driver > right click and uninstall it.

Reinstall it from the recovery manager > advance options > Hardware driver installation.
you can also download the drivers from
www.hp.com/support


Go to Device manager > click on the + sign beside Universal serial host controllers > right click and uninstall all SB root hubs.


Go to HP.com >> in the search bar type >
sp42568
download and install the you cam software. It should resolve the issue.

However if you are using a messenger then try out with yahoo messenger. There are some messengers that do not work. For example :
windows live messenger

Hope this helps..


Regards,

Anup


My webcam not functioning, how can i check what problem is it? - FixYa


However, in my device manager I have Universal serial Bus controllers not Universal serial host controllers, I'm assuming that's different?
My System SpecsSystem Spec
09 Dec 2010   #5

Windows 7 Professional 64 bit
 
 

Removing a USB controller doesn't make sense if the webcam is built in, which I believe it is in your case.

Any help from HP support on this ??

Positive you have the latest driver / software ?? I may have asked that already.
My System SpecsSystem Spec
11 Dec 2010   #6

Windows 7 Home Premium 64bit
 
 

Yes my webcam is in-built. Alot of the solutions I have found on the internet seem to want to remove the usb things like I said in a previous post. Also, this seems to be quite a common problem with HP laptops. I have updated my BIOS, webcam drivers/software etc. with no results.
I think I am going to try and contact HP to try and get a solution, if I get a reply/solution I will post the relevant information I get on here.
My System SpecsSystem Spec
29 Dec 2010   #7

Windows 7 Home Premium 64bit
 
 

Still trying to find out why my webcam has stopped working, such as,
Fixing Webcam Problems in Windows 7 - HP Customer Care (United States - English)

But stumbled upon the fact that the webcam when in device manager/Imaging Devices/HP Webcam/Properties/Driver Details, that it has two driver files:

Is that normal? Or could this be causing a conflict?


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My System SpecsSystem Spec
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