Windows 7: DirectX

hi,
so i have bought call of duty black ops and when i play i dont get any in game sound. i have looked around and found out there is no sound because i have to reinstall DirectX. this is all fine, but when i install it nearly finishes but then comes up with an error saying "An internal system error occured
please refer to DXEError.log and DirectX.log in your windows folder to
determine problem."

how do i fix this?

please answer as soon as possible as i am really getting worked up and am nearly ready to reinstall windows.

thanks in advance Khai Stimpson

Hello and welcome to the Seven Forums!

Please copy to your Desktop and upload C:\Windows\DXEError.log.

Thanks!

Richard

--------------------
[09/17/10 23:59:50] module: dxupdate(Jul 20 2007), file: dxupdate.cpp, line: 5714, function: DirectXUpdateInstallPlugIn

Failed API: SetupIterateCabinet()
Error: (5) - Access is denied.



Unable to iterate through D:\Mirrors edge\DirectX\Aug2005_d3dx9_27_x64.cab. The file may be damaged.

--------------------
[09/17/10 23:59:50] module: dsetup32(Jul 20 2007), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

DirectXUpdateInstallPlugIn() failed.

--------------------
[09/17/10 23:59:50] module: dsetup32(Jul 20 2007), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX

InstallPlugIn() failed.

--------------------
[09/20/10 14:01:28] module: dxupdate(Jul 20 2007), file: dxupdate.cpp, line: 5714, function: DirectXUpdateInstallPlugIn

Failed API: SetupIterateCabinet()
Error: (5) - Access is denied.



Unable to iterate through D:\Mirrors edge\DirectX\Dec2005_d3dx9_28_x64.cab. The file may be damaged.

--------------------
[09/20/10 14:01:28] module: dsetup32(Jul 20 2007), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

DirectXUpdateInstallPlugIn() failed.

--------------------
[09/20/10 14:01:28] module: dsetup32(Jul 20 2007), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX

InstallPlugIn() failed.

--------------------
[12/13/10 12:26:37] module: dxupdate(Dec 8 2006), file: dxupdate.cpp, line: 5692, function: DirectXUpdateInstallPlugIn

Failed API: SetupIterateCabinet()
Error: (5) - Access is denied.



Unable to iterate through E:\Redist\DirectX\Aug2005_d3dx9_27_x64.cab. The file may be damaged.

--------------------
[12/13/10 12:26:37] module: dsetup32(Dec 8 2006), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

DirectXUpdateInstallPlugIn() failed.

--------------------
[12/13/10 12:26:37] module: dsetup32(Dec 8 2006), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX

InstallPlugIn() failed.

--------------------
[12/14/10 16:00:51] module: dxupdate(May 31 2007), file: dxupdate.cpp, line: 5714, function: DirectXUpdateInstallPlugIn

Failed API: SetupIterateCabinet()
Error: (5) - Access is denied.



Unable to iterate through E:\DirectX\Jun2005_d3dx9_26_x64.cab. The file may be damaged.

--------------------
[12/14/10 16:00:51] module: dsetup32(May 31 2007), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

DirectXUpdateInstallPlugIn() failed.

--------------------
[12/14/10 16:00:51] module: dsetup32(May 31 2007), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX

InstallPlugIn() failed.

--------------------
[12/26/10 16:51:05] module: dxupdate(Mar 5 2008), file: dxupdate.cpp, line: 5725, function: DirectXUpdateInstallPlugIn

Failed API: SetupIterateCabinet()
Error: (5) - Access is denied.



Unable to iterate through C:\PROGRA~2\directx9\Jun2007_d3dx10_34_x64.cab. The file may be damaged.

--------------------
[12/26/10 16:51:05] module: dsetup32(Mar 5 2008), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

DirectXUpdateInstallPlugIn() failed.

--------------------
[12/26/10 16:51:05] module: dsetup32(Mar 5 2008), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX

InstallPlugIn() failed.

Hello!

Please download DirectX from here: Download details: DirectX End-User Runtimes (June 2010)

and try that one and report back.

Thanks!

Richard

This still didn't work it is still coming up with

"An internal system error occured
please refer to DXEError.log and DirectX.log in your windows folder to
determine problem."

thanks

please help asap...

I don't know about DirectX errors but I see repeated "Access is denied" messages in your post there. Are you installing from an Administrator level account?

yes i am installing it under an administrator account.
please help as soon as possiable.

thank you.
khai

OK don't worry, some how it just magically decided to work so thanks for the help but it must have just figured it self out. thanks again. khai

Hello Khai!

I have been extremely busy, so really, really sorry about the delay. That is excellent news! Glad it is now installed! Are all issues now resolved?

Thanks!

Richard