Skype Crashes Version 5

squid13 · 30 Jan 2011

I installed the latest version 5 in my computer and when you do a restart it crashes. I rolled back with rollback rx and installed version 4.2.0.169 and everything is OK. I did an internal update to version 5 and all went well until you restart then it crashes. Rolled back to version 4 and it's OK. The only problem with version 4 is that when you close it minimizes to the tray. I have the box unchecked under advance but no good so I run it in compatibility mode Vista SP2 and that took care of the problem.

dsperber · 30 Jan 2011

I'd previously been running 5.0 (freshly installed about 2 months ago when I freshly reinstalled Win7 Pro x64, after a year of running happily on my initial Win7 Pro x64 install back in December 2009).

No problems with Skype on 5.0.

I just downloaded and installed/upgraded to the latest 5.1.0.104 version (right over my existing installed 5.0) and it went without a hitch. Seemed to work fine.

Restarted the machine. Still seems to work fine. No problems at all.

But then... I was not upgrading from 4.2 to 5.1 as you are.

Sorry... no help, I know.

squid13 · 30 Jan 2011

when I first installed Skype it was a fresh version of 5.0 and it crashed to upon restart.

dsperber · 30 Jan 2011

Sounds like an issue with Vista, or at the very least an issue with Vista as installed on your machine. Again, I've had zero problems using Win7... on either of two machines.

Any support available to you from Skype?

squid13 · 30 Jan 2011

I think what I'm going to do is use my RollBack RX and go back to where I first started and try everything all over again and see what happens. That's for tomorrow.

squid13 · 31 Jan 2011

I tired to install the latest version of Skype and it's still doing the same thing. The faulting module is ntdll.dll. Here is what the event viewer says.

Log Name: Application
Source: Application Error
Date: 1/31/2011 8:57:35 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Richard
Description:
Faulting application name: Skype.exe, version: 5.1.0.104, time stamp: 0x4d21d204
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c
Exception code: 0xc0000005
Fault offset: 0x00042349
Faulting process id: 0x86c
Faulting application start time: 0x01cbc15707691120
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 6fddb215-2d4a-11e0-b3b3-0026181a555a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-31T14:57:35.000000000Z" />
<EventRecordID>25767</EventRecordID>
<Channel>Application</Channel>
<Computer>Richard</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>5.1.0.104</Data>
<Data>4d21d204</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b29c</Data>
<Data>c0000005</Data>
<Data>00042349</Data>
<Data>86c</Data>
<Data>01cbc15707691120</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>6fddb215-2d4a-11e0-b3b3-0026181a555a</Data>
</EventData>
</Event>