Help! Win7 product key stolen AFTER activation

dlomax

New member
Hey guys,

Three months ago I purchased a retail copy of Windows 7 Pro from Staples. I successfully installed and activated the OS, and it has been up and running completely legimately. Yesterday I stupidly left my car unlocked while visiting my sister at her apartment, and my Win7 CD box was in the backseat in a cardboard box along with a few other CD's and electronics I'd gathered from my move. I highly suspect whoever "broke" into my car knows the value of what he took, especially since the only other thing he took out of my car was my copy of Microsoft Office.
So, with all this in mind, what should I do? Should I contact Microsoft? Is there anything they can even do? I have a copy of the product key, a copy of my receipt from Staples, the OS is currently up and running validly on my computer, and has been for around three months. With all these these things in mind, is there anything I can do or am I out $250 if the thief installs Windows and uses my product key?

Thanks in advance for any help,
David
 

My Computer

OS
Windows 7 Professional 64 bit
Hi,

Since you have already activated Windows, the thief cannot do likewise (easily at least).

Since you also have the key and your receipt, go ahead and contact Microsoft to explain the situation. I'm not sure what they can do about it, but I don't think it will do any harm.

There are some members here that are more knowlagble about how Microsoft works, so perhaps its better to wait until one of them offers some more advice.

Regards,
Golden
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
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EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
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Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Contact Microsoft they will help you.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Theres no harm in contacting them but I doubt you'll get a sympathetic response from either MS or staples, the standard in such cases is "Its your responsibility to guard your things". The thief might try to sell the key (to multiple users) on Ebay or he may sell locally. Surely, at some point of time the validation servers will reject the key. Hopefully, your own install will not be invalidated/ungenuinated. In that case, phone activation may help.
 

My Computer

Computer Manufacturer/Model Number
Too many to describe...
OS
Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
Thanks for your responses. In getting in contact with Microsoft regarding this issue, what would be the best department to call? I actually did try to contact Microsoft this afternoon, spoke with an Indian CSR in, if I recall correctly, the "technical support" department. He asked me my name, phone number, email address. I explained the whole story, and he put me on hold for 5 minutes, then came back on and said "ok I will transfer you to the 'Product Key Department' and they will be able to assist you to block your Product Key" or something like that. I said "ok". It rang once then the line cut off. I called back, got in touch with the same department, same script, supposed transfer to the enigmatic "Product Key Department", then got cut off AGAIN. Very bizarre case I have on my hands it would seem.

David
 
Last edited:

My Computer

OS
Windows 7 Professional 64 bit
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