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Windows 7: Ok, big problem with win 7. Need Help


27 Feb 2011   #1

Windows 7 Professionald x64
 
 
Ok, big problem with win 7. Need Help

Ok, here it is straight.

I have had on several occasions been unable to install 3rd party software due to an issue in windows 7(affects all versions). It started when I tried installing OpenOffice, then happened again with a couple of microsoft programs, most recently(and the reason for this post) with the driver software for my new Razer keyboard.

When I installed OpenOffice and it didn't install due to a 1935 error, I immediately started researching the issue. I was able to resolve the issue by adjusting ownership rights and priveleges of several files and folders, removing .Net and a couple other minor things. When I went to install the microsoft programs and encountered similar issues, I attempted to repeat the steps from my previous issue. It didn't work, but after doing the same steps on other folders I was able to install.

Now however I am unable to install the drivers and software that go with the keyboard I purchased. I recieve a 1935 error VC90 with HResult 0x80070002. When I watch the start menu this program actually will install. If I access the program before responding to the error window I can access the program and it has full functionality, all the extra keys on my keyboard work, all the special functions function. If I click OK in the error window however it then rolls back the installation and removes the program.

It seems I recieve the error at the final stage of installation where it inputs information into some system file or registry for the installation, after the program has already been installed.

I'm not sure if this is due to a conflict between MSInstaller and TrustedInstaller, or some other issue.

I'm not looking for guides on how to remove .Net, or take ownership etc. What I need is an actual fix to my issue, not something to do for individual problems but that will solve this completely so it no longer occurs.

What I've done:

Removed .Net Framework
Taken Ownership of applicable files/folders
renamed files
disabled/enable applicable services
disabled A/V programs(even went so far as to remove it completely, yes I reinstalled it)
installed a fresh .Net Framework(incidently it's imbedded in Windows 7)
Run the install as administrator
Ran the install from an administrator account

As far as I can see I've gone through and done all the normal/regular steps to work around installation issues.

I will say this, there is one thing that is new about this installation that's different.

I no longer recieve a 1602 error after the roll back of the installation. On previous issues, I'd recieve the 1935, then after it would roll back the installation I'd recieve a 1602 error.


My System SpecsSystem Spec
.

27 Feb 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tigerray00 View Post
Ok, here it is straight.

I have had on several occasions been unable to install 3rd party software due to an issue in windows 7(affects all versions). It started when I tried installing OpenOffice, then happened again with a couple of microsoft programs, most recently(and the reason for this post) with the driver software for my new Razer keyboard.

When I installed OpenOffice and it didn't install due to a 1935 error, I immediately started researching the issue. I was able to resolve the issue by adjusting ownership rights and priveleges of several files and folders, removing .Net and a couple other minor things. When I went to install the microsoft programs and encountered similar issues, I attempted to repeat the steps from my previous issue. It didn't work, but after doing the same steps on other folders I was able to install.

Now however I am unable to install the drivers and software that go with the keyboard I purchased. I recieve a 1935 error VC90 with HResult 0x80070002. When I watch the start menu this program actually will install. If I access the program before responding to the error window I can access the program and it has full functionality, all the extra keys on my keyboard work, all the special functions function. If I click OK in the error window however it then rolls back the installation and removes the program.

It seems I recieve the error at the final stage of installation where it inputs information into some system file or registry for the installation, after the program has already been installed.

I'm not sure if this is due to a conflict between MSInstaller and TrustedInstaller, or some other issue.

I'm not looking for guides on how to remove .Net, or take ownership etc. What I need is an actual fix to my issue, not something to do for individual problems but that will solve this completely so it no longer occurs.

What I've done:

Removed .Net Framework
Taken Ownership of applicable files/folders
renamed files
disabled/enable applicable services
disabled A/V programs(even went so far as to remove it completely, yes I reinstalled it)
installed a fresh .Net Framework(incidently it's imbedded in Windows 7)
Run the install as administrator
Ran the install from an administrator account

As far as I can see I've gone through and done all the normal/regular steps to work around installation issues.

I will say this, there is one thing that is new about this installation that's different.

I no longer recieve a 1602 error after the roll back of the installation. On previous issues, I'd recieve the 1935, then after it would roll back the installation I'd recieve a 1602 error.
This error ( 0x80070002) indicates missing files. There is a simple solution but of course it is a PITA. A clean re-install would fix this problem. You have gotten so many errors it would be almost impossible to find and repair them individually.

The proof, run a system file check. If it fails with "errors found but they cannot be repaired" you will know

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
02 Mar 2011   #3

Windows 7 Professionald x64
 
 

There error only occurs when I install certain programs, not all programs have this occur. I attemtped the SFC stuff, and got the same result on all attempt both for the scannow and the veriftyonly options.

"Windows Resource Protection could not perform the requested operation"

It's not the response the guide talks about so I'm not sure what to do at this point.

Since getting this error I've installed other software with no issues. I've contacted the software owners and was told this is an issue with Windows 7, because the exact same package installs on thier comps just fine(same OS and version)

I've gone through everything I can think of, even so far as to check for registry errors.

In the past I was able to fix this error by adjusting ownership rights of certain files/folders and it fixed the problem. It was the exact same error with the exact same HResult. This is not a missing file issue or merely changing ownership wouldn't solve the errors.
My System SpecsSystem Spec
.


02 Mar 2011   #4

Windows 7 Professionald x64
 
 

Ok, from the research I've done in the past on this error and hresult combination. Something that's imbedded in Win 7 is blocking the finalization of the installation. The part where it registers the final information at the end of an installation after all the software is actually in place and usable. Whatever this something is it's not allowing MSI access to whatever it needs to access in order to finalize the installation.

I don't know what's blocking it, or what's being blocked.
My System SpecsSystem Spec
Reply

 Ok, big problem with win 7. Need Help




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