Problem in reinstalling superAntispyware


  1. Posts : 578
    Windows 7 Home Premium x64, Windows 8 Pro
       #1

    Problem in reinstalling superAntispyware


    Hi all,

    I have a problem with reinstalling Superantispware. I first installed the Pro version on my new laptop and after the trial period ended, I decided to use the free version as I could not see any significant protection from the free version.
    After uninstalling the Pro version, I tried to install a free version which I downloaded again from the home page. It will not complete the installation and it keeps on showing this message which I have taken.

    There are no folders on C: which belongs to Superantispware at all.

    Does anyone know where the problem is that I can not install the program?
    Attached Thumbnails Attached Thumbnails Problem in reinstalling superAntispyware-screenshot002.gif  
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    I would guess that the old version is not fully uninstalled.
    Try to restore it with system restore, then download the new version and follow their links for uninstallation.
      My Computer


  3. Posts : 382
    Windows 7 Ultimate 64 bit
       #3

    There is a uninstall utility available
    How do I uninstall? - SUPERAntiSpyware.com
      My Computer


  4. Posts : 578
    Windows 7 Home Premium x64, Windows 8 Pro
    Thread Starter
       #4

    I have tried to reinstall the Pro version in order to uninstall it again, but it was not possible to install, received the same error message as I earlier showed. The same happens when installing a free version.
    I cleaned the registry and wiped the free spaces for deleted files, again nothing happens when I install the program.

    But I can see in the registry folder that there exist under local machine and local user. I have deleted them both manually and it still gives the same error.
      My Computer


  5. Posts : 382
    Windows 7 Ultimate 64 bit
       #5

    Carolyn said:
    There is a uninstall utility available
    How do I uninstall? - SUPERAntiSpyware.com
    The folks at SuperAntiSpyware.com created an uninstaller for a reason. Why not try it?
      My Computer


  6. Posts : 578
    Windows 7 Home Premium x64, Windows 8 Pro
    Thread Starter
       #6

    I did try it, but there is no folder nor any files that can be removed. I even tried to install the program again and tried to remove what it was installed with that software but nothing helps so far.
      My Computer


  7. Posts : 382
    Windows 7 Ultimate 64 bit
       #7

    The error message said there was a problem starting regsvr32.exe

    Try SFC /SCANNOW : Run in Command Prompt at Boot
      My Computer


  8. Posts : 578
    Windows 7 Home Premium x64, Windows 8 Pro
    Thread Starter
       #8

    Thanks a lot Carolyn,
    I ran a sfc/scannow and it did found some damaged files and repaired them. Now I have ran the installation file and its updating the definitions.
      My Computer


  9. Posts : 382
    Windows 7 Ultimate 64 bit
       #9

    You're welcome :)
      My Computer


 

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