What have I done?

Windows 7 - On Friday (27th) I bought a program called Photo Effects Studio, I filled in all the details to buy this program and clicked download.
Somewhere along the download stage something went wrong and the view went back to photo effect studio main page.

I contacted support and they told me to go to Please press Start > Programs > Photo Effects Studio - The program is not listed there.

The next piece of advice was - Probably it hasn't be installed properly. Please install it again and check "Icon on Desktop" option. - there is no icon on my desktop

They then advised me to do an install - But I now find that the links for free installs do not work, I could go through the process of buying it again (this link is working) but I stopped short of filling in my card number. don't want to buy another copy.

Can anyone give me advice/suggestions etc. to get this program - I have been trying now since Friday and have got nowhere - many thanks in advance.

Thanks very much for that advice I will just go and do that.

I have just sent a request for the direct link - thanks.

No luck from Photo Effects Studio today - I have received no reply from support, perhaps not manned on a Sunday?

Thanks very much for your reply - unfortunately I missed mentioning in my original statement that I checked the download folder (sorry) - and the program was not there.

Try to confirm that the premium product key you purchased for registration is valid or not.. Otherwise i agree with JACEE's solution...

I have tried your link and added an attachment to show that I get stuck - the link just shows a blank page and at the top the address has a small blue spinning circle - but nothing else happens no matter how long I leave it on that page.

DG8 said:

Windows 7 - On Friday (27th) I bought a program called Photo Effects Studio, I filled in all the details to buy this program and clicked download.
Somewhere along the download stage something went wrong and the view went back to photo effect studio main page.

I contacted support and they told me to go to Please press Start > Programs > Photo Effects Studio - The program is not listed there.

The next piece of advice was - Probably it hasn't be installed properly. Please install it again and check "Icon on Desktop" option. - there is no icon on my desktop

They then advised me to do an install - But I now find that the links for free installs do not work, I could go through the process of buying it again (this link is working) but I stopped short of filling in my card number. don't want to buy another copy.

Can anyone give me advice/suggestions etc. to get this program - I have been trying now since Friday and have got nowhere - many thanks in advance.

Just as a matter of interest,,, if you type in the name of the program. in the search Orb, does it bring anything up ?