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Windows 7: windows 7 can't reconize with local network interface driver software

05 Jun 2011   #1

windows 7 home premium 64 bit
 
 
windows 7 can't reconize with local network interface driver software

HI, dell has informed me that my problem with my PC Is that windows 7 can't reconize the local network interface driver and told me that it's a software issue. I reinstalled the local network interface driver from the original cd that came with the PC and 2x's restored the computer to another time and then restored it back to the factory settings-with a Dell tech on the phone- nothing helped. This problem started one morning when lighting was felt/heard very close to our home and in fact burned out our verizon moden/box that Verizon replaced. From this point I wasn't able to go on line because there was no local network avail for verizon to connect to is how I understand it.
Can anyone help?????
Thank you in advance for any and all ideas or advice!
Bob

My System SpecsSystem Spec
.

05 Jun 2011   #2

Ubuntu 12.10
 
 

Dell Support, along with most OEM support, is crap. The best place for support with Windows computers is this forum. Anyways, you mean LAN Ethernet driver right? Could you please go into Device Manager and tell me the model name and manufacturer of your Ethernet device.
My System SpecsSystem Spec
05 Jun 2011   #3

windows 7 home premium 64 bit
 
 

HI, Dell called it a the 'local network interface driver' at the risk of sounding stupid is this also called the 'LAN Ethernet driver? '
If so what I reinstalled was the 'Broadcom BCM57780 LOM REV A00'
Bob
My System SpecsSystem Spec
.


05 Jun 2011   #4

windows 7 home premium 64 bit
 
 

HI again, also when I did reinstall the (Broadcom BCM57780 LOM REV A00)local network interface driver/LAN Ethernet driver a message box appears with this message: 'MSSNMP service not detected must install for the advanced server sub agent to work properly' but the installataion appeared to continue with out a problems except that the computer still has no local network interface driver installed.????????????
Bob
My System SpecsSystem Spec
06 Jun 2011   #5

Ubuntu 12.10
 
 

Yes, he is talking about LAN Ethernet Driver. Did you just re-install the driver for your LAN that was already present on your computer?

Ok here is what you do:

1. Download this file (zip file) (you have to accept the agreement): Broadcom.com - Broadcom License Agreement

2. Extract the zip file into a folder.

3. Open Device Manager.

4. Expand the Network Adapters section, and double click on your LAN Ethernet device (Broadcom BCM57780).

5. Select the Driver tab at the top. Click Update Driver.

6. Select Browse my computer for driver software...

7. Select Let me pick from a list of device drivers on my computer...

8. (Make sure Show compatible hardware is checked) Select Have Disk. Select Browse. Navigate to the downloaded (extracted) folder containing the drivers for the Broadcom LAN Device. Inside the folder, there are 3 files. Select the file named k57nd60a.inf. Select Next. It should install your new updated driver. If it asks you to, restart your computer. Your device should work now.
My System SpecsSystem Spec
06 Jun 2011   #6

windows 7 home premium 64 bit
 
 
error message the problem?

Hi thanks for getting back to me. I downloaded the broadcom driver from the disk that came with the computer as well as off the internet (Dell website) both times and this time from your down load link ...the problem is when I go to open the device manager there is no Network Adapters section to expand...it's like the pc doesn’t reconize or register that the driver is there???
also when I did down load/extract from the disc two things happened: one message read: The SNMP service must be running for HPIS feature to function properly. SNMP service was not detected. You must install this service for the advanced service sub agent to work properly.

2nd message: Error occurred while unzipping one or more files were not successfully unzipped. The error code is 40.

Any ideas?
Bob
My System SpecsSystem Spec
06 Jun 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by caldom View Post
Hi thanks for getting back to me. I downloaded the broadcom driver from the disk that came with the computer as well as off the internet (Dell website) both times and this time from your down load link ...the problem is when I go to open the device manager there is no Network Adapters section to expand...it's like the pc doesn’t reconize or register that the driver is there???
also when I did down load/extract from the disc two things happened: one message read: The SNMP service must be running for HPIS feature to function properly. SNMP service was not detected. You must install this service for the advanced service sub agent to work properly.

2nd message: Error occurred while unzipping one or more files were not successfully unzipped. The error code is 40.

Any ideas?
Bob
Hi Bob and welcome

Run a system file check to verify and repair the OS files and if that doesnt correct it do a repair install from the OS dvd


Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.
My System SpecsSystem Spec
07 Jun 2011   #8

Ubuntu 12.10
 
 

Enable the SNMP Trap Service in Services. Try the installer again.
My System SpecsSystem Spec
07 Jun 2011   #9

windows 7 home premium 64 bit
 
 

Hi, I did run a system file check to verify and repair the OS files and it came back as no problems. I can't do a repair install from the OS dvd since my PC didn't come with such a cd (instead I was suppose to make a back up OS file but didn't) I also went into services to enable the SNMP. THere was no 'enable' feature but was a option to set it as automatic which I did and then I attempted to reinstalll the broadcom item but still the same. NO network device in device manager. I have been able to save the file onto my thumb drive on this computer, open onto the PC that's has the problem, go to extract the file where I can choose a file and I've chosed a few difference places ( Computer/OS/driver/desktop....)with no differences in the result: when I open device manager, there is no network adapter to expand or do anything with...
At the very least I feel that I"m getting closer to the solutions, thanks to you.Thats definatly something but what else can I try?
Bob
My System SpecsSystem Spec
07 Jun 2011   #10

Win 8 Release candidate 8400
 
 

Regarding snmp you are looking for "start" not enable and it may not be able to because of some dependance on it, or something it depends on.
My System SpecsSystem Spec
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 windows 7 can't reconize with local network interface driver software




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