Save as / Attachment / issue


  1. ispace
    Posts : 3
    Windows 7 Ultimate x64
       New #1

    Save as / Attachment / issue


    I've been harassed by a nagging problem ever since I started using Win7 x64 (about 2 years ago). I have no idea what could be the cause, and the problem is so varied that I haven't been able to find any solution. I hope someone among you can help me!

    The problem:
    I have several applications that give similar problems:
    Word 2007: Cannot save a file (save as does not work, save usually does). Clicking on save as simply doesn't do anything.
    Excel 2007: Same problem as Word
    Outlook 2007: Cannot attach attachment file. I click on the paperclip, simply nothing happens.
    FireFox 4.0.1: Saving a file does not work. When I right-click to download a file (or left-click if that is an option), there is no popup asking me where to save the file. When the link is to an immediate download, nothing happens either. I've had this FF issue since at least 3.5.

    All of these problems I can solve by closing the application and restarting it. But I leave my applications open for long periods of time (a week is no exception).

    The FF issue has been around the longest (or I've noticed it first), and I have tried resolving it by disabling all of the addons. To no avail.

    Since these problems seem related to me somehow, I'm wondering if it isn't a memory leak kind of problem or something to do with Window's explorer.exe, but I don't know if that's true or how to troubleshoot it.

    I hope you can help me, it's very irritating when you've typed a whole document and cannot save it, or when I have to close FF with 30 tabs open just because I need to save a file (I usually work around it by opening Chrome and going to the same URL, but it's a drag).

    Anyone?
    Thanks very much for you effort!
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  3. Irene
    Posts : 3,009
    Windows 7 Home Premium 64bit
       New #2

    Hello ispace, welcome to the forum.


    To begin with your Office programs which appear to have the same 'save' fault.

    Have you tried to Diagnose and Repair?
    How to use the repair process in the 2007 Office programs
    .
    On-demand detect and repair

    To run the Detect and Repair feature in your 2007 Office programs, use one of the following methods, as appropriate for your situation.For 2007 Office programs that use menus


    1. Start the 2007 Office program.
    2. On the Help menu, click Office Diagnostics.
    3. Click Continue.
    4. Click Run Diagnostics.
    5. If a problem is identified, Office Diagnostics may offer to run the repair process.

    For 2007 Office programs that use the Ribbon


    1. Start the 2007 Office program.
    2. Click the Microsoft Office Button, and then click program_name Options.
    3. In the program_name Options dialog box, click Resources, and then click Diagnose next to office diagnostics.
    4. Click Continue.
    5. Click Run Diagnostics.
    6. If a problem is identified, Office Diagnostics may offer to run the repair process.
    See if that finds any problems, then post back with any results. :)
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  4. ispace
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Ran Office diagnostics


    Hi Irene,

    thank you!

    I've run the Diagnostics. It showed one error repaired, but no details on what exactly. I'll have to wait and see for a few days now whether the problem has been repaired or not. I'll post back the results!
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  6. Irene
    Posts : 3,009
    Windows 7 Home Premium 64bit
       New #4

    ispace said:
    Hi Irene,

    thank you!

    I've run the Diagnostics. It showed one error repaired, but no details on what exactly. I'll have to wait and see for a few days now whether the problem has been repaired or not. I'll post back the results!
    Sounds promising.
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  7. ispace
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    Not solved


    The last days, the problem has been popping up again, so the diagnostics haven't resolved the problem. @Irene, do you have any other ideas?

    I found out there is more amiss when I tried to install SP1. It won't. Microsoft has a brilliant solution for this: re-install Windows. I'm hoping to find a solution where I don't have to kill an ant with a machine gun . Too bad, the error coding provided by MS is so generic (code 490 and something about files missing). Ofcourse I can live without installing SP1, but as a former systems administrator, this doesn't feel right.:)
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  8. Irene
    Posts : 3,009
    Windows 7 Home Premium 64bit
       New #6

    Others with this issue found that uninstalling an update - KB980232 - resolved the problem:
    Unable to save Office 2007 Word/Excel file to server - Microsoft Answers

    Perhaps you could check to see if you have that particular update installed. :)
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