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Windows 7: Problem with Yahoo Messenger

03 Jul 2011   #1

Windows 7 home premium 32 bit
 
 
Problem with Yahoo Messenger

I foolishly downloaded and installed the newest version of Yahoo Messenger. Now I cannot access it at all. I get this error message: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

I do not know what a side-by-side configuration is. I don't know where to see the application event log. I tried hitting "run" and putting in sxstrace.exe but nothing happened. What do I do now? I would like to reinstall Version 9 of Yahoo's Messenger, but I can't find it anywhere. Every download turns into the Version 11, even when I've searched for Version 9 and think I've got a page that will let me download it.

Is this a Windows 7 problem?

Thanks for any help you can give.

Karen

My System SpecsSystem Spec
.

03 Jul 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Try going back with a system restore
System Restore
Go back a few days before the install.
My System SpecsSystem Spec
03 Jul 2011   #3

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by karen45 View Post
I foolishly downloaded and installed the newest version of Yahoo Messenger. Now I cannot access it at all. I get this error message: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

I do not know what a side-by-side configuration is. I don't know where to see the application event log. I tried hitting "run" and putting in sxstrace.exe but nothing happened. What do I do now? I would like to reinstall Version 9 of Yahoo's Messenger, but I can't find it anywhere. Every download turns into the Version 11, even when I've searched for Version 9 and think I've got a page that will let me download it.

Is this a Windows 7 problem?


Thanks for any help you can give.

Karen
Make sure you have the version 11 uninstalled first via Programs and Features.
( where did you go looking for Y! Messenger 9 ?)
Here are 2 links for Y!Messenger 9 :

Yahoo! Messenger 9.0.0.2162
Download Yahoo! Messenger 9.0.0.2162 - FileHippo.com

Yahoo Messenger 9
Yahoo Messenger 9 Free Download - Chat online,make conversations and phone calls with friends and family
My System SpecsSystem Spec
.


03 Jul 2011   #4

Windows 7 home premium 32 bit
 
 

Thank you rich46! I'm back with my old version after the restore.

Karen
My System SpecsSystem Spec
03 Jul 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You are very Welcome Karen. We were glad to help.
My System SpecsSystem Spec
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 Problem with Yahoo Messenger





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