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Windows 7: Links don't work in any pdfs I download

31 Jul 2011   #11
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Dwarf View Post
Can you upload one of the PDFs that you're having problems with to see if I can follow the links.
You most likely WILL be able to open the links. Everyone on my course can. I can't share any with you, sorry, as they are for work.

That's why I suspected it was Windows 7 on my machine causing it, and my last post details how this is confirmed: Other pdf viewers cannot open the links either.

thanks


My System SpecsSystem Spec
.
31 Jul 2011   #12
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Quote   Quote: Originally Posted by RealGem View Post
I just downloaded PDF-XChange Viewer that Roderunner suggested and on every link when I clicked Allow it came up with:

"Error [operating system]"


I had a feeling it was Windows 7 causing it, not Adobe.

So what do I do now please?

thanks
Right click any .pdf file, select open with, then browse to the readers location. I keep my pdf reader in root of C: drive.
My System SpecsSystem Spec
31 Jul 2011   #13
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote:
Right click any .pdf file, select open with, then browse to the readers location. I keep my pdf reader in root of C: drive.
Thanks Roderunner.

I did that, but it still did not work.

It opened the file ok but still cannot open the links.
My System SpecsSystem Spec
.

31 Jul 2011   #14
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Quote   Quote: Originally Posted by RealGem View Post
Quote:
Right click any .pdf file, select open with, then browse to the readers location. I keep my pdf reader in root of C: drive.
Thanks Roderunner.

I did that, but it still did not work.

It opened the file ok but still cannot open the links.
Do you mean the links in the pdf file?
My System SpecsSystem Spec
31 Jul 2011   #15
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Roderunner View Post
Do you mean the links in the pdf file?
Yes
My System SpecsSystem Spec
31 Jul 2011   #16
RealGem

Windows 7 Home Premium 64 bit
 
 

So does anyone know why my computer is unable to get the links in pdfs to work please?

It must be something to do with Windows 7, mustn't it?

thanks
My System SpecsSystem Spec
31 Jul 2011   #17
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by RealGem View Post
So does anyone know why my computer is unable to get the links in pdfs to work please?

It must be something to do with Windows 7, mustn't it?

thanks
I guess we are pretty clueless. Else we would certainly love to help you. Sorry.
My System SpecsSystem Spec
31 Jul 2011   #18
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

RealGem,
Have you tried it with your firewall disabled ? What AV program do you use, it might include web control. What is your default browser?
My System SpecsSystem Spec
31 Jul 2011   #19
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

There is a security setting that disables/enables the links.

Introducing Adobe Reader Protected Mode « Adobe Secure Software Engineering Team (ASSET) Blog

I added red below. I think it also disables hyerlinks also.
Quote:
With Adobe Reader Protected Mode enabled (it will be by default), all operations required by Adobe Reader to display the PDF file to the user are run in a very restricted manner inside a confined environment, the “sandbox.” Should Adobe Reader need to perform an action that is not permitted in the sandboxed environment, such as writing to the user’s temporary folder or launching an attachment inside a PDF file using an external application (e.g. Microsoft Word), those requests are funneled through a “broker process,” which has a strict set of policies for what is allowed and disallowed to prevent access to dangerous functionality.
This is where I found the link above. It tells you how to change it. > http://help.adobe.com/en_US/reader/using/WS4bebcd66a74275c3-7d28390112a81b3ebff-8000.html

I haven't tried it but it is all I found.

Mike
My System SpecsSystem Spec
01 Aug 2011   #20
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Hopalong X View Post
There is a security setting that disables/enables the links.

Introducing Adobe Reader Protected Mode « Adobe Secure Software Engineering Team (ASSET) Blog

I added red below. I think it also disables hyerlinks also.
Quote:
With Adobe Reader Protected Mode enabled (it will be by default), all operations required by Adobe Reader to display the PDF file to the user are run in a very restricted manner inside a confined environment, the “sandbox.” Should Adobe Reader need to perform an action that is not permitted in the sandboxed environment, such as writing to the user’s temporary folder or launching an attachment inside a PDF file using an external application (e.g. Microsoft Word), those requests are funneled through a “broker process,” which has a strict set of policies for what is allowed and disallowed to prevent access to dangerous functionality.
This is where I found the link above. It tells you how to change it. > http://help.adobe.com/en_US/reader/using/WS4bebcd66a74275c3-7d28390112a81b3ebff-8000.html

I haven't tried it but it is all I found.

Mike
Thanks Mike,

I read the first link and did the instructions in the 2nd link you gave and although the fix Adobe gives isn't the screen I got, I still found a way to disable protected mode.

So it's sorted - thanks a lot.

Thanks everyone!
My System SpecsSystem Spec
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 Links don't work in any pdfs I download




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