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Windows 7: itunes/iPhone update killing OS?

22 Aug 2011   #1
2horses

W7 Pro 64, W7 pro 32,
 
 
itunes/iPhone update killing OS?

Hi all, hoping someone here can validate a suspicion I have..... I have so far fixed three machines, specifically HP laptops (different models) that have had W7 crash after installing something from iTunes (users don't remember what, just an anonymous itunes update). The OS goes into a perpetual loop, won't boot fully, can't even go into Safe Mode and the only recourse I have found so far is a system restore from HP. Has anyone else experienced a similar issue? I'm asking on the HP forums as well, I suspect a driver issue but so far I seem to be alone in this.


My System SpecsSystem Spec
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22 Aug 2011   #2
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by 2horses View Post
Has anyone else experienced a similar issue? I'm asking on the HP forums as well, I suspect a driver issue but so far I seem to be alone in this.
Well my system is custom built by me but to answer your question: No problems with iTunes and Window 7 here.

BTW I've been using iTunes on both Windows 7 and Vista and haven't had any major issues under either OS.

Can you point to the specific item on the iTunes software that's caused the problems on the affected systems? Might help.
My System SpecsSystem Spec
22 Aug 2011   #3
2horses

W7 Pro 64, W7 pro 32,
 
 

I wish I could, but I'm seeing it after the fact, and no one is taking notes. Do you sync to an iPhone as well?
My System SpecsSystem Spec
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22 Aug 2011   #4
sygnus21

Windows 10 Pro
 
 

No, I just use it to sync my iPod classic. Don't have or use an iPhone.
My System SpecsSystem Spec
22 Aug 2011   #5
Skulblaka

Windows 8 Professional 64-bit
 
 

I sync with an iPhone 4, not the latest firmware on it, as I don't a reason to update. I'm running the latest iTunes and experience no problems at all.

What do you mean by "an anonymous iTunes update", is the update from a different website?
My System SpecsSystem Spec
22 Aug 2011   #6
2horses

W7 Pro 64, W7 pro 32,
 
 

No, it's from apple's website, but it's one of those "an update is available, click here to install it" kind of pushes. So they do, and then W7 goes kablooey. So I don't know (yet) exactly what update gets installed.
My System SpecsSystem Spec
22 Aug 2011   #7
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by 2horses View Post
but it's one of those "an update is available, click here to install it" kind of pushes. So they do, and then W7 goes kablooey. So I don't know (yet) exactly what update gets installed.
You can actually choose not to install if you don't want. You can also turn off the auto update notifications as well.

Name:  iTunes update notification.JPG
Views: 1
Size:  21.3 KB

Name:  iTunes preferences.JPG
Views: 3
Size:  59.0 KB

But I'm sure you knew this

And the default install software will be iTunes and QuickTime at the top, some optional programs at the bottom. I just install iTunes and QuickTime (quickTime is part of iTunes so...)


My System SpecsSystem Spec
22 Aug 2011   #8
2horses

W7 Pro 64, W7 pro 32,
 
 

Yes, I know, but my BF lives and dies by his iPhone and installs every update the minute it comes out. This is the second time he bricked his laptop doing so - I think we're going to have to have a little talk....

That being said, it would be nice if he could install the updates without fear. I need to figure this one out.
My System SpecsSystem Spec
22 Aug 2011   #9
sygnus21

Windows 10 Pro
 
 

LOL, I'm like you BF in that I too have to have every uptate that comes out for my PC as well

Anyway "iHope" you get it sorted (sorry I couln't help myself )

BTW it could be a conflict with some other software. What do the HP forums have to say?
My System SpecsSystem Spec
22 Aug 2011   #10
2horses

W7 Pro 64, W7 pro 32,
 
 

So far nothing from the HP forum.
My System SpecsSystem Spec
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 itunes/iPhone update killing OS?




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