itunes/iPhone update killing OS?

Hi all, hoping someone here can validate a suspicion I have..... I have so far fixed three machines, specifically HP laptops (different models) that have had W7 crash after installing something from iTunes (users don't remember what, just an anonymous itunes update). The OS goes into a perpetual loop, won't boot fully, can't even go into Safe Mode and the only recourse I have found so far is a system restore from HP. Has anyone else experienced a similar issue? I'm asking on the HP forums as well, I suspect a driver issue but so far I seem to be alone in this.

2horses said:

Has anyone else experienced a similar issue? I'm asking on the HP forums as well, I suspect a driver issue but so far I seem to be alone in this.

Well my system is custom built by me but to answer your question: No problems with iTunes and Window 7 here.

BTW I've been using iTunes on both Windows 7 and Vista and haven't had any major issues under either OS.

Can you point to the specific item on the iTunes software that's caused the problems on the affected systems? Might help.

I wish I could, but I'm seeing it after the fact, and no one is taking notes. Do you sync to an iPhone as well?

No, I just use it to sync my iPod classic. Don't have or use an iPhone.

I sync with an iPhone 4, not the latest firmware on it, as I don't a reason to update. I'm running the latest iTunes and experience no problems at all.

What do you mean by "an anonymous iTunes update", is the update from a different website?

No, it's from apple's website, but it's one of those "an update is available, click here to install it" kind of pushes. So they do, and then W7 goes kablooey. So I don't know (yet) exactly what update gets installed.

2horses said:

but it's one of those "an update is available, click here to install it" kind of pushes. So they do, and then W7 goes kablooey. So I don't know (yet) exactly what update gets installed.

You can actually choose not to install if you don't want. You can also turn off the auto update notifications as well.





But I'm sure you knew this :)

And the default install software will be iTunes and QuickTime at the top, some optional programs at the bottom. I just install iTunes and QuickTime (quickTime is part of iTunes so...)

Yes, I know, but my BF lives and dies by his iPhone and installs every update the minute it comes out. This is the second time he bricked his laptop doing so - I think we're going to have to have a little talk....

That being said, it would be nice if he could install the updates without fear. I need to figure this one out.

LOL, I'm like you BF in that I too have to have every uptate that comes out for my PC as well

Anyway "iHope" you get it sorted (sorry I couln't help myself )

BTW it could be a conflict with some other software. What do the HP forums have to say?

So far nothing from the HP forum.