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Windows 7: APPCRASH on Live Movie Maker!

03 Sep 2011   #1

Windows 7 OEM x64
 
 
APPCRASH on Live Movie Maker!

I am operating on Windows 7 x64 OEM, and when I try to save or publish a movie on Live Movie Maker (The newest version), I get a popup stating that the program crashed, following by the program closing. I tried everything- new video card drivers, old video card drivers, I even uninstalled and reinstalled the program. Can anyone help me fix this issue?

Thanks,
Kinka

My System SpecsSystem Spec
.

03 Sep 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kinka View Post
I am operating on Windows 7 x64 OEM, and when I try to save or publish a movie on Live Movie Maker (The newest version), I get a popup stating that the program crashed, following by the program closing. I tried everything- new video card drivers, old video card drivers, I even uninstalled and reinstalled the program. Can anyone help me fix this issue?

Thanks,
Kinka


There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for the critical errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
04 Sep 2011   #3

Windows 7 OEM x64
 
 

Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: MovieMaker.exe
Application Version: 15.4.3538.513
Application Timestamp: 4dcdb318
Fault Module Name: nvd3dum.dll
Fault Module Version: 8.15.11.8593
Fault Module Timestamp: 4a5be115
Exception Code: c0000005
Exception Offset: 002f1413
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
My System SpecsSystem Spec
.


04 Sep 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kinka View Post
Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: MovieMaker.exe
Application Version: 15.4.3538.513
Application Timestamp: 4dcdb318
Fault Module Name: nvd3dum.dll
Fault Module Version: 8.15.11.8593
Fault Module Timestamp: 4a5be115
Exception Code: c0000005
Exception Offset: 002f1413
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
The above is a memory exception (caused by a driver) and not the information from event viewer that we need.

We need event ID number xxxx, source yyyy

If you want to pursue the memory exception you can run these two tests.




1-Memtest.


*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
30 Jan 2013   #5

Windows 7 Home Premium 32bit
 
 

Hi,

I am having the same problem with my windows live movie maker. Every time on start up it crashes. It has the same event description i.e.
Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d
Faulting module name: igd10umd32.dll, version: 8.15.10.2342, time stamp: 0x4d8d3b0c
Exception code: 0xc0000005
Fault offset: 0x000e33c1
Faulting process id: 0x1d6c
Faulting application start time: 0x01cdfeec024ee64f
Faulting application path: C:\Program Files\Windows Live\Photo Gallery\MovieMaker.exe
Faulting module path: C:\Windows\system32\igd10umd32.dll

Event ID is 1000.
Source: Application error

Please Help.
My System SpecsSystem Spec
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 APPCRASH on Live Movie Maker!





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