APPCRASH on Live Movie Maker!


  1. Posts : 3
    Windows 7 OEM x64
       #1

    APPCRASH on Live Movie Maker!


    I am operating on Windows 7 x64 OEM, and when I try to save or publish a movie on Live Movie Maker (The newest version), I get a popup stating that the program crashed, following by the program closing. I tried everything- new video card drivers, old video card drivers, I even uninstalled and reinstalled the program. Can anyone help me fix this issue?

    Thanks,
    Kinka
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Kinka said:
    I am operating on Windows 7 x64 OEM, and when I try to save or publish a movie on Live Movie Maker (The newest version), I get a popup stating that the program crashed, following by the program closing. I tried everything- new video card drivers, old video card drivers, I even uninstalled and reinstalled the program. Can anyone help me fix this issue?

    Thanks,
    Kinka


    There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for the critical errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

    You want to look for critical errors (they have red in the left column ).

    When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

    When you find them please note the event ID, and the source codes and tell us what they are.
      My Computer


  3. Posts : 3
    Windows 7 OEM x64
    Thread Starter
       #3

    Description:
    Stopped working
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: MovieMaker.exe
    Application Version: 15.4.3538.513
    Application Timestamp: 4dcdb318
    Fault Module Name: nvd3dum.dll
    Fault Module Version: 8.15.11.8593
    Fault Module Timestamp: 4a5be115
    Exception Code: c0000005
    Exception Offset: 002f1413
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Kinka said:
    Description:
    Stopped working
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: MovieMaker.exe
    Application Version: 15.4.3538.513
    Application Timestamp: 4dcdb318
    Fault Module Name: nvd3dum.dll
    Fault Module Version: 8.15.11.8593
    Fault Module Timestamp: 4a5be115
    Exception Code: c0000005
    Exception Offset: 002f1413
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    The above is a memory exception (caused by a driver) and not the information from event viewer that we need.

    We need event ID number xxxx, source yyyy

    If you want to pursue the memory exception you can run these two tests.




    1-Memtest.


    *Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

    *Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.

    RAM - Test with Memtest86+



    2-Driver verifier

    I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
    Driver Verifier - Enable and Disable
      My Computer


  5. Posts : 1
    Windows 7 Home Premium 32bit
       #5

    Hi,

    I am having the same problem with my windows live movie maker. Every time on start up it crashes. It has the same event description i.e.
    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d
    Faulting module name: igd10umd32.dll, version: 8.15.10.2342, time stamp: 0x4d8d3b0c
    Exception code: 0xc0000005
    Fault offset: 0x000e33c1
    Faulting process id: 0x1d6c
    Faulting application start time: 0x01cdfeec024ee64f
    Faulting application path: C:\Program Files\Windows Live\Photo Gallery\MovieMaker.exe
    Faulting module path: C:\Windows\system32\igd10umd32.dll

    Event ID is 1000.
    Source: Application error

    Please Help.
      My Computer


 

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