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Windows 7: "iTunes Has Stopped Working."? (Fault Module: ntdll.dll)

04 Sep 2011   #1
Zelda

Windows 7 Starter
 
 
"iTunes Has Stopped Working."? (Fault Module: ntdll.dll)

It used to work perfectly, but kept giving me that message every time I attempted to open it. I tried uninstalling and reinstalling everything related to iTunes, but finally resorted to downloading the new version of iTunes, and seeing if that would work. Well of course, it didn't work, so I tried using Repair in the control panel, and repaired QuickTime to play it safe. QuickTime continues to work perfectly, but iTunes has yet to open. It does give me the details though -

Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16695
Fault Module Timestamp: 4cc7ab44
Exception Code: c0000005
Exception Offset: 00055bf5
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


How do I fix 'ntdll.dll'? It's not infected or anything.
I've already asked on the Apple forums, with no luck. I really need help with this.


My System SpecsSystem Spec
.

04 Sep 2011   #2
logicearth

Windows 8.1 Pro (x64)
 
 

Its not ntdll.dll itself, it was ever iTunes is calling though ntdll.dll. Would need a deeper analysis to determine what.
My System SpecsSystem Spec
Reply

 "iTunes Has Stopped Working."? (Fault Module: ntdll.dll)




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