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Nero 9,10 and 11 Recovery Agent not working
I have been using Nero 9 since it was releases but never had the need to use the recovery tool. I purchased Nero 10 to out on my new ASUS N53SV laptop but did not put it on until recently as I was still using Nero 9 to do what I needed on my old laptop.
Whilst copying and deleting data from hard drives and computers at home and work I accidently deleted a large folder on an external hard drive.
So I then installed Nero 10 on the new lap top and tried their recovery program(RescueAgent) ran the quick scan and it ran for days and then came up with a Windows runtime error and then closed...
So I ran the deep scan and then after 15 minutes a window came up that Rescue Agent in counted an error and had to close and just closed...
Closed internet explorer, Norton's 360 and into msconfig and closed programs. Installed software :- register cleaner and windows error fixing and software compatibility fixing program... Tried everything still keeps closing.
I tried rescue agent on my other lap top and desktop BOTH Nero 9 and 10 rescue agent programs... then I tried rescue agent on the trial version of Nero 11 and it did the same thing.
Installed a program which Nero sent on the 3 computers and send the resulting file back to them.
Latest from them it may be the hard dive have you tried another hard drive... YES I have tried 3 other hard drives 3 which are 3 months old and the same thing happens.
AND yes have downloaded trial rescue programs and they all complete their check on the drive all with different results some taking 15 to 30 SO why does rescue agent keep closing some times after it has been running for over 24 hours other times within 15 to 30 minutes?
It appears Nero cannot work it out either... can anyone help?
I may have to take the drive to a shop that does data recovery which could become expensive BUT I need the data and the problem is I do not know exactly how much data I lost or what was in the folder I deleted. That's what happens when you are backing up and moving data from one drive/computer to another and thinking you copied it and then delete it only to find you didn't... more care next time.
Thanks Laurieray