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Windows 7: iTunes 10, Quicktime won't install


24 Oct 2011   #1

Windows 7 Pro 64
 
 
iTunes 10, Quicktime won't install

Hello, I'm running a Dell with Windows 7 Pro 64. I can't install iTunes 10 or Quicktime.
I get the error message:


"This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."


I tried it in Firefox and IE.



If anyone could give me any suggestions I'd be very grateful.



Best,


Amy


My System SpecsSystem Spec
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24 Oct 2011   #2

Windows 7 Ultimate SP1 64-Bit
 
 

Hello Amy. Welcome to Windows Seven Forums.

You may need to update the Windows Installer, which you need to install any software on your computer.

Check this link for an updated version: Download Details - Microsoft Download Center - Windows Installer 3.1 Redistributable

Save it to your hard drive in case you need it in the future, and then install it and retry installing iTunes.
My System SpecsSystem Spec
24 Oct 2011   #3

Windows 7 Pro 64
 
 

Thank you very much. When I tried to run WindowsInstaller-KB893803-v2-x86.exe
I got a message that "Not enough storage is available to process this command."

I have a new Dell Vostro dual core wtih 185 GB of free storage space. Any idea what is wrong?

Thank you again for your trouble. Or is this a problem I need to take up with Dell?

Amy
My System SpecsSystem Spec
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24 Oct 2011   #4

Windows 7 Ultimate SP1 64-Bit
 
 

It certainly won't hurt to contact Dell while it is under warranty.

You might like to check this link: http://blogs.technet.com/b/edwalt/ar...25/418113.aspx

In the meantime can you go into Control Panel and upload an expanded screenshot of your Disk Management layout so we can see what is going on?

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
24 Oct 2011   #5

Windows 7 Home Premium x64, Windows 8 Pro
 
 

why don't you first open iTunes and then go to update it. The latest version is 10.5.
My System SpecsSystem Spec
24 Oct 2011   #6

Windows 7 Pro 64
 
 

Hi. Thanks. I'm not sure where to get the disk management shot.
Here's this below. Also I saw that I'm on a 32-bit OS ....sorry.
My System SpecsSystem Spec
24 Oct 2011   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

If your system it 32 bit, you need 32 bit iTunes, and if the system is 64 bit, iTunes must be 64 bit ... first make it sure .
My System SpecsSystem Spec
24 Oct 2011   #8

Windows 7 Pro 64
 
 

sorry here's the screen shot
Name:  screen shot.png
Views: 9
Size:  13.9 KB


My System SpecsSystem Spec
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 iTunes 10, Quicktime won't install




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