How to remove ZoneAlarm install bug???


  1. Posts : 28
    Windows 7 Home Premium 64 bit
       #1

    How to remove ZoneAlarm install bug???


    I have tried to install ZoneAlarm firewall and never managed to. I ended up with a downloaded file without any extension, and Windows did not know what program to open it with.

    So I set my choice on Comodo firewall, and installed it successfully.

    However now "ZoneAlarm Free" appears in my list of Add / Remove Programs, and it says it occupies 60.0 MB. If I click on it to remove it, I get the error message
    Code:
    ZoneAlarm cannot be installed on a system already has COMODO Internet Security installed.
     
    Your system doesn't meet the installation requirement.
    (sic)

    That message also appears at each restart.

    There is no trace of ZoneAlarm or "Check Point" under Program Files, and it is nowhere to be found on the C drive. I have used 2 search programs and searched for file names and folder names.

    I have used CCleaner to rename the ZoneAlarm entry in the list of Add / Remove Programs, but that hasn't changed the situation.

    I COULD use CCleaner to delete that entry from the Add / Remove Programs list, but I am reluctant to do so, because there is obviously more than just the actual entry.

    What would be your advice?
      My Computer


  2. Posts : 11,840
    64-bit Windows 8.1 Pro
       #2

    You can either do a system restore to a point before you installed ZA, or try using the ZA uninstall utility...

    http://download.zonealarm.com/bin/fr...load/clean.exe
      My Computer


  3. Posts : 1,781
    Windows 7 Professional SP1 32-bit
       #3

    There's a ZoneAlarm cleanup tool provided by the company itself. Alas, I only found a direct download link, not a webpage pointing to the tool.
    http://download.zonealarm.com/bin/fr...load/clean.exe


    EDIT: Darn you, Tews.
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #4

    Corazon said:
    There's a ZoneAlarm cleanup tool provided by the company itself. Alas, I only found a direct download link, not a webpage pointing to the tool.
    http://download.zonealarm.com/bin/fr...load/clean.exe


    EDIT: Darn you, Tews.


    Here is the complete list of removal tools....

    Uninstallers (removal tools) for common antivirus software
      My Computer


  5. Posts : 28
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Thanks. The uninstaller brings me one step closer: the error message no longer appears at each restart.

    However ZoneAlarm is still listed under Add / Remove Programs. I also found a folder called Checkpoint (it's in one word; I was looking for "Check Point" before) under Program Files (it only has one file: intall.exe).

    I also found ZoneAlarm in the registry editor under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CheckPoint and HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm Free . I attach screenshots (click to enlarge).

    How to remove ZoneAlarm install bug???-red1.jpg

    I'd rather avoid a system restore, since too many other changes happened since, and a System Restore may be too time-consuming.

    From what you see above, are there any manual removal methods?
      My Computer


  6. Posts : 1,781
    Windows 7 Professional SP1 32-bit
       #6

    At this point, you can simply use CCleaner to remove the ZoneAlarm uninstall entry and be done with it.
    You may also delete the Checkpoint registry key and all its subkeys, and the Checkpoint folder under Program Files.
      My Computer


  7. Posts : 28
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Great; thanks! Done with no problems.
      My Computer


  8. Posts : 1,781
    Windows 7 Professional SP1 32-bit
       #8

    Glad to hear :)
      My Computer


  9. Posts : 1
    Florida
       #9

    Easy Fix


    From START go to SEARCH
    SEARCH Install.exe
    Find Zone Alarm
    DELETE
    Done
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:07.
Find Us