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Windows 7: CS5 Won't Install on Windows 7. Adobe or Windows Problem?

09 Dec 2011   #11
PaulSoebekti

Win 7 64 bit
 
 

'I am pretty stubborn '

Good for you! Hope Adobe can help.

Paul


My System SpecsSystem Spec
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09 Dec 2011   #12
Zepher

Windows 7 Ultimate 64bit
 
 

The upgrades are Clean installs, they just check to make sure that there is a valid version installed prior to installing.
If he does get it to install correctly, he'll have a CS4 and CS5.1 folder and both versions will still function.
My System SpecsSystem Spec
09 Dec 2011   #13
lambojack

Windows 7 Premium Home
 
 

Hi Zephyr,

That is the way it is supposed to work. Besides, being an upgrade, the first thing the install does is validate the serial number of the previous version. All my software is legal, so that has never been an issue.

Thanks,

Jack
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17 Dec 2011   #14
lambojack

Windows 7 Premium Home
 
 

Just an update on the CS5 Install problem. After a week of frustration dealing with the Adobe customer support system, I finally gave it up and returned the software to Amazon for a refund. I posted a note on Amazon outlining all the absurdities I was subjected to during the "help" process. Then I received an e-mail from an Adobe manager named Jeff Tranberry. He agreed that I had been though a totally unsatisfactory process in trying to get the Photoshop software installed and offerred a free CS5 package and a promise to hook me up with an experienced tech rep to get the software installed properly. A very classy act which reaffirms my faith in Adobe. I did receive one final note from the live chat rep I had been dealing with (a week later!). He thinks the problem is a Windows 7 issue related to .NET Framework files and recommended a hotfix. Here is the hotfix he specified:

Article ID: 946927 - Last Review: October 8, 2011 - Revision: 2.0
FIX: An installation may fail with error 1935 when an .msi file tries to install many policy files on a computer that has the .NET Framework 2.0 installed

I just received the new software in this morning's mail and I am tempted to try this but I can't figure out how to acquire this hotfix. Any suggestions???

Thanks,

Jack
My System SpecsSystem Spec
19 Dec 2011   #15
fseal

Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by lambojack View Post
Just an update on the CS5 Install problem. After a week of frustration dealing with the Adobe customer support system, I finally gave it up and returned the software to Amazon for a refund. I posted a note on Amazon outlining all the absurdities I was subjected to during the "help" process. Then I received an e-mail from an Adobe manager named Jeff Tranberry. He agreed that I had been though a totally unsatisfactory process in trying to get the Photoshop software installed and offerred a free CS5 package and a promise to hook me up with an experienced tech rep to get the software installed properly. A very classy act which reaffirms my faith in Adobe. I did receive one final note from the live chat rep I had been dealing with (a week later!). He thinks the problem is a Windows 7 issue related to .NET Framework files and recommended a hotfix. Here is the hotfix he specified:

Article ID: 946927 - Last Review: October 8, 2011 - Revision: 2.0
FIX: An installation may fail with error 1935 when an .msi file tries to install many policy files on a computer that has the .NET Framework 2.0 installed

I just received the new software in this morning's mail and I am tempted to try this but I can't figure out how to acquire this hotfix. Any suggestions???

Thanks,

Jack
FIX: An installation may fail with error 1935 when an .msi file tries to install many policy files on a computer that has the .NET Framework 2.0 installed



Basically, for any MS hotfix just google the number (Usually has "KB" in front of it, but just the number works too. Or remember the above URL format.
My System SpecsSystem Spec
19 Dec 2011   #16
lambojack

Windows 7 Premium Home
 
 

Hi fseal,

I used the KB number and it led to FIX: An installation may fail with error 1935 when an .msi file tries to install many policy files on a computer that has the .NET Framework 2.0 installed. But now it looks like I will have to pay $39.00 to Microsoft to gain access to the hotfix. Somehow, that doesn't seem right.

Jack
My System SpecsSystem Spec
19 Dec 2011   #17
fseal

Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by lambojack View Post
Hi fseal,

I used the KB number and it led to FIX: An installation may fail with error 1935 when an .msi file tries to install many policy files on a computer that has the .NET Framework 2.0 installed. But now it looks like I will have to pay $39.00 to Microsoft to gain access to the hotfix. Somehow, that doesn't seem right.

Jack
I have never seen a hotfix that required you to contact MS and pay for it before!!!

?!? I dunno what's up with that. in EVERY case I've seen you just DL and install it.

Although looking at the hotfix again it's old and not for Windows 7 anyway so it's likely that that is not really the problem or the solution though...
My System SpecsSystem Spec
19 Dec 2011   #18
fseal

Windows 7 x64 Ultimate
 
 

It's entirely possible that with a computer full of software already that something has already damaged a random part of your system (Installed Vista or even XP drivers or DLLs etc).

So a clean install of 7 may be the only real solution (I know it was suggested and rejected before).

I can't remember what the setup screen looks like, can you maybe skip installing the help files? The rest of it may install fine.
My System SpecsSystem Spec
19 Dec 2011   #19
lambojack

Windows 7 Premium Home
 
 

Hi Fseal,

I am supposed to be contacted this afternoon by a senior Adobe tech guru. Hopefully, he can pin down the problem. The idea of a re-install of Windows 7 is just not an option. I have a lot of software on my PC that I use as part of my consultancy and I would be down for a good week just bringing everything back on line. Besides, re-installs always involve having to convince the software makers that I am indeed a legal owner of the software and it is a reinstall caused by a problem. I have run into these issues in the past when I had to replace a hard drive and use my Image software to create a replacement. No fun.

I will post again when this is finally (hopefully) solved.

Jack
My System SpecsSystem Spec
19 Dec 2011   #20
fseal

Windows 7 x64 Ultimate
 
 

Oh, "hey" from San Diego
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 CS5 Won't Install on Windows 7. Adobe or Windows Problem?




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