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Windows 7: DirectX install error - An internal system error occurred.

17 Dec 2011   #1

Windows 7 Home Premium 64bit
 
 
DirectX install error - An internal system error occurred.

I recently re-installed windows and am now trying to install the DirectX End-User Runtimes (June 2010). All goes well, it installs everything, but as it finished I get this error:


I have tried redownloading, using other installers and updating my graphics drivers. Nothing will work. It's probably worth mentioning that the first time I tried installing, about a week ago, my computer totally froze in the middle of the install and I had to force restart.

Any ideas on how to fix this problem?

My System SpecsSystem Spec
18 Dec 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums callumshell1. The 1st thing I would suggest would be to run the System Files Checker.

SFC /SCANNOW Command - System File Checker

See if it finds and corrects any errors. Also, see if you locate the 2 dx logs mentioned, in the windows directory, and post them here, or just the text if they are short, which they may well be.

A Guy
My System SpecsSystem Spec
18 Dec 2011   #3

Windows 7 Home Premium 64bit
 
 

Thanks, I'll try that.

I forgot to mention, but I have no log files in my Windows folder.

Wait yes I do.
http://www.**************/?u2kmvyt6uryl0ea

I also ran that SFC scan, said there were errors but it couldn't fix them.
My System SpecsSystem Spec
.


18 Dec 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quote:
If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.
It found errors, that is where I would concentrate first. If it can't correct them, then the CBS log may point to where the issue lies. A Guy

P.S. From your DirectX.log

12/14/11 22:14:47: DXWSetup: A newer version of DirectX have been installed already.

Open regedit

Start> In search box type

regedit

Enter

Navigate to HKEY_LOCAL_MACHINE>Software>Microsoft>DirectX

Confirm version is 4.09.00.0904

This is the latest version, and the version your log says you have now.

Quote:
12/14/11 22:14:47: DXWSetup: DirectX Version: 4.09.00.0904.00
12/14/11 22:14:47: DXWSetup: Setup Version: 4.09.00.0904.00
12/14/11 22:14:47: DXWSetup: A newer version of DirectX have been installed already.
My System SpecsSystem Spec
19 Dec 2011   #5

Windows 7 Home Premium 64bit
 
 

Thanks, but there is still a problem. I'm trying to install Battlefield 3 but during the stage where it installs DirectX it fails, meaning I cannot play the game. Any ideas how I would fix this?
My System SpecsSystem Spec
20 Apr 2012   #6

Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
 
 

Quote   Quote: Originally Posted by callumshell1 View Post
Thanks, but there is still a problem. I'm trying to install Battlefield 3 but during the stage where it installs DirectX it fails, meaning I cannot play the game. Any ideas how I would fix this?
First go to Computer > C > Program Files (x86) > Origin Games

Once you are in the Origin folder go into your BF3 Folder > _Installer > DirectX > redist

Once you are in this folder you will notice a bunch of .rar's. Delete ALL of the .rar files OUT of the redist folder. DO NOT DELETE: DSETUP.dll, dsetup32.dll, or DXSETUP.exe

Once the redist folder only has those 3 files that you DIDN'T delete are left, go back into Origin and hit the "Ready to Install" button again and it should be all set..
My System SpecsSystem Spec
23 Jul 2012   #7

Window 7 x64
 
 

I found this page after googling about the problem for hours and since it was in the first listing on Google I figured I'd post my solution here because it's more likely to be seen than any other in the results. What you are encountering is a registry error. It has incorrect info about your Directx installation.

I got an idea that worked. I have a mulitboot system, though this should work even from another computer if it has the exact same OS installed, so what I did was navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectX" and "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\DirectX" on my second OS and exported them to a backup folder, rebooted into my 1st OS and doubleclicked them to import them into the 1st System's registry, then rebooted again. After doing this I was FINALLY able to install directx_Jun2010_redist.exe successfully!

That'll teach me to back up my whole system more frequently!
My System SpecsSystem Spec
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 DirectX install error - An internal system error occurred.





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