DirectX install error - An internal system error occurred.


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    DirectX install error - An internal system error occurred.


    I recently re-installed windows and am now trying to install the DirectX End-User Runtimes (June 2010). All goes well, it installs everything, but as it finished I get this error:


    I have tried redownloading, using other installers and updating my graphics drivers. Nothing will work. It's probably worth mentioning that the first time I tried installing, about a week ago, my computer totally froze in the middle of the install and I had to force restart.

    Any ideas on how to fix this problem?
      My Computer


  2. Posts : 53,363
    Windows 10 Home x64
       #2

    Welcome to Seven Forums callumshell1. The 1st thing I would suggest would be to run the System Files Checker.

    SFC /SCANNOW Command - System File Checker

    See if it finds and corrects any errors. Also, see if you locate the 2 dx logs mentioned, in the windows directory, and post them here, or just the text if they are short, which they may well be.

    A Guy
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks, I'll try that.

    I forgot to mention, but I have no log files in my Windows folder.

    Wait yes I do.
    http://www.mediafire.com/?u2kmvyt6uryl0ea

    I also ran that SFC scan, said there were errors but it couldn't fix them.
      My Computer


  4. Posts : 53,363
    Windows 10 Home x64
       #4

    If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.
    It found errors, that is where I would concentrate first. If it can't correct them, then the CBS log may point to where the issue lies. A Guy

    P.S. From your DirectX.log

    12/14/11 22:14:47: DXWSetup: A newer version of DirectX have been installed already.

    Open regedit

    Start> In search box type

    regedit

    Enter

    Navigate to HKEY_LOCAL_MACHINE>Software>Microsoft>DirectX

    Confirm version is 4.09.00.0904

    This is the latest version, and the version your log says you have now.

    12/14/11 22:14:47: DXWSetup: DirectX Version: 4.09.00.0904.00
    12/14/11 22:14:47: DXWSetup: Setup Version: 4.09.00.0904.00
    12/14/11 22:14:47: DXWSetup: A newer version of DirectX have been installed already.
    Last edited by A Guy; 18 Dec 2011 at 21:07.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Thanks, but there is still a problem. I'm trying to install Battlefield 3 but during the stage where it installs DirectX it fails, meaning I cannot play the game. Any ideas how I would fix this?
      My Computer


  6. Posts : 35
    Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
       #6

    callumshell1 said:
    Thanks, but there is still a problem. I'm trying to install Battlefield 3 but during the stage where it installs DirectX it fails, meaning I cannot play the game. Any ideas how I would fix this?
    First go to Computer > C > Program Files (x86) > Origin Games

    Once you are in the Origin folder go into your BF3 Folder > _Installer > DirectX > redist

    Once you are in this folder you will notice a bunch of .rar's. Delete ALL of the .rar files OUT of the redist folder. DO NOT DELETE: DSETUP.dll, dsetup32.dll, or DXSETUP.exe

    Once the redist folder only has those 3 files that you DIDN'T delete are left, go back into Origin and hit the "Ready to Install" button again and it should be all set..
      My Computer


  7. Posts : 2
    Window 7 x64
       #7

    I found this page after googling about the problem for hours and since it was in the first listing on Google I figured I'd post my solution here because it's more likely to be seen than any other in the results. What you are encountering is a registry error. It has incorrect info about your Directx installation.

    I got an idea that worked. I have a mulitboot system, though this should work even from another computer if it has the exact same OS installed, so what I did was navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectX" and "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\DirectX" on my second OS and exported them to a backup folder, rebooted into my 1st OS and doubleclicked them to import them into the 1st System's registry, then rebooted again. After doing this I was FINALLY able to install directx_Jun2010_redist.exe successfully!

    That'll teach me to back up my whole system more frequently!
    Last edited by madhouserevival; 23 Jul 2012 at 02:33. Reason: few typos and needed to simplify
      My Computer


  8. Posts : 1
    Windows 7 Ultimate x64
       #8

    i have the same problem


    i have the same problem when trying to download fortniteDirectX install error - An internal system error occurred.-epic-games-launcher-setup-12_8_2017-8_54_13-pm.png
      My Computer


  9. Posts : 22
    Windows 7 64-Bit
       #9

    Hello !
    I had some issues with the DX installation. I came across a utility called DXFix which indeed
    fixed it.
    I have posted for you here : DXFix.7z — RGhost — файлообменник
    Wish it helps.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 07:10.
Find Us