Skype 5.5.124 keeps crashing


  1. Posts : 212
    Windows 7 Home Premium x64 SP1
       #1

    Skype 5.5.124 keeps crashing


    Hello Guys today i turn on my pc and i try to open skype it keeps crashing on me when i run in safe run everything works fine but when i want to open skype like normal without safe runs keeps crashing on me please help me out! im runing windows 7 home premuim 64 bits
    Description
    Faulting Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Skype.exe
    Application Version: 5.5.59.124
    Application Timestamp: 4e96c098
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.17651
    Fault Module Timestamp: 4e211319
    Exception Code: 0eedfade
    Exception Offset: 0000b9bc
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105
    Additional Information 1: 9c3f
    Additional Information 2: 9c3f13414b612a2f01f04d72e638661d
    Additional Information 3: ae68
    Additional Information 4: ae68986ac30b84ab983bee9221828005
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    amir tava said:
    Hello Guys today i turn on my pc and i try to open skype it keeps crashing on me when i run in safe run everything works fine but when i want to open skype like normal without safe runs keeps crashing on me please help me out! im runing windows 7 home premuim 64 bits
    Description
    Faulting Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Skype.exe
    Application Version: 5.5.59.124
    Application Timestamp: 4e96c098
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.17651
    Fault Module Timestamp: 4e211319
    Exception Code: 0eedfade
    Exception Offset: 0000b9bc
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105
    Additional Information 1: 9c3f
    Additional Information 2: 9c3f13414b612a2f01f04d72e638661d
    Additional Information 3: ae68
    Additional Information 4: ae68986ac30b84ab983bee9221828005
    First you are running an old version of Skype.

    Have you tried re-installing Skype?

    Since it runs in safe mode but not in normal mode it is probably a driver. Have you installed any new software or made any changes of late?
      My Computer


  3. Posts : 388
    Windows 7 Home Premium 64 Bit OS
       #3

    First of all you could try running the application in clean boot mode
    to see if the problem persists,. Could be software conflict caused by a recent change to
    the system or program file corruption.
    Use the instructions - how to perform a clean start up found here:
    Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists in Clean boot mode then
    it is most likely a software corruption issue.
    If that is the case then try un-installing Skype using
    programs and features through Control Panel and then
    re-installing the latest version using the direct download link I have provided here:
    Downloading Skype

    See if that helps at all.

    (You got in a little quicker zigzag!! :))
      My Computer


  4. Posts : 212
    Windows 7 Home Premium x64 SP1
    Thread Starter
       #4

    its not older version i check for update it says i have latest version runing and its up to date
      My Computer


  5. Posts : 212
    Windows 7 Home Premium x64 SP1
    Thread Starter
       #5

    i reinstall skype and install it again but i have same problem any more helps please?
    and no i havent install any new software i just updated my ccleaner to the newest version thats all i did i have no idea what it keeps crashing on me i cant live without skype
      My Computer


  6. Posts : 1,872
    Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,
       #6

    Checking on Skype's forum web site, the only fix yet seems to be installing their beta version
    and that works. 5.7.0.123
    It has something to do with the Ads they are sending..
    http://www.skype.com/intl/en/get-skype/on-your-computer/windows/beta/

    http://community.skype.com/t5/Window...in/td-p/357532

    http://community.skype.com/t5/Windows/bd-p/Windows

    Edit: You can also down load an older version that works as well. 5.5.0.117

    http://download.skype.com/SkypeSetupFull.exe
      My Computer


  7. Posts : 212
    Windows 7 Home Premium x64 SP1
    Thread Starter
       #7

    thanks a lot im gonna try to download the beta version and see if that will fix my problem
    WOW dude thanks a lot i dl the beta version it dosnt crash anymore this problem is fix now
      My Computer


  8. Posts : 388
    Windows 7 Home Premium 64 Bit OS
       #8

    Good work pbcopter
      My Computer


  9. Posts : 1,872
    Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,
       #9

    Thanks and Happy New Year.
      My Computer


  10. Posts : 212
    Windows 7 Home Premium x64 SP1
    Thread Starter
       #10

    thansk pbcopter and happy new year.
      My Computer


 

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