| Windows 7: Unable to remove old program and thus can not install new program Help |
25 Feb 2012
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#1 | | |
Unable to remove old program and thus can not install new program Help Hello to all,
Hoping someone can assist. I have been using a program called Raw Therapee. I downloaded a new version and on installing it quit saying the old version must be removed. I could not find it listed in Revo Unistaller Pro, so I did a forced uninstall with the location of the main executable. This removed a lot of stuff. I checked the program folder and the folder and many files were still there, so I deleted them. I did a CCleaner in between and after. I then unhide and show system files and deleted the folders in the Appdata of main user and admin account, couldn't find it anywhere else.
CCleaner again and reboot. Went to install the new version again and it claimed that the old version was still installed. I did a search for *aw The* and found an entry in the hidden Program Data Folder. In the Admin account it will not let me in this folder to delete any remnants of the old version of Raw Therapee. Is there some way of fixing this??? Thanks for any assistance!
Glenn | My System Specs |
| System Manufacturer/Model Number Self-Built OS Windows 7 Ultimate CPU AMD Phenom-II X4 965 Motherboard Gigabyte GA-MA785GM-US2H Memory 8192 MB DDR2-SDRAM Graphics Card ATI Radeon HD 4200 Sound Card ATI Radeon HD 4200 High Definition Audo Monitor(s) Displays LG Electronics W1943 Screen Resolution 1360 X 768 Keyboard Acer Mouse Logitech PSU Ultra LSP 750 Case Ultra XBlaster Cooling 2 Fans, CPU Fan, PS Fan Hard Drives C: 500 GB Caviar Black SATA
E: 1 TB Caviar Green SATA Internet Speed 6 MB |
25 Feb 2012
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#2 | | Windows 7 Ultimate 32bit SP1 |
If you right click on it, in the drop down menu, is there a choice to "run as Administrator"? If so, click on that, then delete the item. | My System Specs | | System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024 Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio |
25 Feb 2012
|
#3 | | |

Quote: Originally Posted by Jacee If you right click on it, in the drop down menu, is there a choice to "run as Administrator"? If so, click on that, then delete the item. Hello Jacee,
Here is the current situation. With the hidden files unhide I did get into the Program Data\Microsoft\Windows\Startup folder where I found an entry. I deleted it. Now when I do a search on the computer, all I can find with *aw Thera* for Raw Therapee is the downloaded install program that will not install. Other than that there are no files or folders I can find. I went into AppData already deleted any entries, found some more in Local Store and deleted them. I am literally clueless. Thanks and please continue!!!
Glenn | My System Specs | | System Manufacturer/Model Number Self-Built OS Windows 7 Ultimate CPU AMD Phenom-II X4 965 Motherboard Gigabyte GA-MA785GM-US2H Memory 8192 MB DDR2-SDRAM Graphics Card ATI Radeon HD 4200 Sound Card ATI Radeon HD 4200 High Definition Audo Monitor(s) Displays LG Electronics W1943 Screen Resolution 1360 X 768 Keyboard Acer Mouse Logitech PSU Ultra LSP 750 Case Ultra XBlaster Cooling 2 Fans, CPU Fan, PS Fan Hard Drives C: 500 GB Caviar Black SATA
E: 1 TB Caviar Green SATA Internet Speed 6 MB |
26 Feb 2012
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#4 | | Windows 7 Home Premium x64 SP1 Bay Area Peninsula |
There is likely a (some) registry entry (ies) left over. You could search with something like jv16 Power Tools, but I hesitate to recommend anyone to remove registry entries manually. A Guy | My System Specs | | OS Windows 7 Home Premium x64 SP1 CPU INTEL Core i5-750 Quad-Core 3.37GHz Motherboard ASUS P7P55D Memory KINGSTON 4GB (2 x 2GB) HyperX PC3-12800 DDR3 1600MHz CL8 Graphics Card MSI N240GT-MD1G/D5 GeForce GT 240 1GB 128-bit GDDR5 Monitor(s) Displays Samsung SyncMaster B2430H 24" Screen Resolution 1920 x 1080 PSU ANTEC TruePower New TP-550, 80 PLUS, 550W Case ANTEC Three Hundred Illusion Cooling COOLER MASTER Hyper 212 Plus, 4 x 120mm 1 x 140mm Noctua's Hard Drives Intel X25M Gen2 80GB, SEAGATE 500GB Barracudaź 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache Internet Speed 20 + Mbps Antivirus Avast Browser Opera |
26 Feb 2012
|
#5 | | |
Howdy A Guy,
Luckily, another thing I didn't know was that an .msi file doesn't have to be installed, it can be unpacked and copied. Using this method I now have the newest version installed and running. Got this from the Raw Therapee Forum. Very nice people!
I also, not understanding some of the previous answers, didn't realize that I wasn't running Revo Pro in the Admin mode so it wasn't showing me the installed product, or what was left of it. Why would certain programs be hidden?? Never ran into the problem before. Anyway I let Revo have a go at it and it said it uninstalled something.
My brain must be clogged. There is to much to know IMHO about this stuff and to be competent, you must devote a fair amount of time and interest, or have a good place to go with knowledgeable friends {:-))!
Thank all who have responded with useful suggestions! You give me the confidence that somebody got my back.
Glenn | My System Specs | | System Manufacturer/Model Number Self-Built OS Windows 7 Ultimate CPU AMD Phenom-II X4 965 Motherboard Gigabyte GA-MA785GM-US2H Memory 8192 MB DDR2-SDRAM Graphics Card ATI Radeon HD 4200 Sound Card ATI Radeon HD 4200 High Definition Audo Monitor(s) Displays LG Electronics W1943 Screen Resolution 1360 X 768 Keyboard Acer Mouse Logitech PSU Ultra LSP 750 Case Ultra XBlaster Cooling 2 Fans, CPU Fan, PS Fan Hard Drives C: 500 GB Caviar Black SATA
E: 1 TB Caviar Green SATA Internet Speed 6 MB |
26 Feb 2012
|
#6 | | Windows 7 Home Premium x64 SP1 Bay Area Peninsula |
Glad you got it figured out
A Guy | My System Specs | | OS Windows 7 Home Premium x64 SP1 CPU INTEL Core i5-750 Quad-Core 3.37GHz Motherboard ASUS P7P55D Memory KINGSTON 4GB (2 x 2GB) HyperX PC3-12800 DDR3 1600MHz CL8 Graphics Card MSI N240GT-MD1G/D5 GeForce GT 240 1GB 128-bit GDDR5 Monitor(s) Displays Samsung SyncMaster B2430H 24" Screen Resolution 1920 x 1080 PSU ANTEC TruePower New TP-550, 80 PLUS, 550W Case ANTEC Three Hundred Illusion Cooling COOLER MASTER Hyper 212 Plus, 4 x 120mm 1 x 140mm Noctua's Hard Drives Intel X25M Gen2 80GB, SEAGATE 500GB Barracudaź 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache Internet Speed 20 + Mbps Antivirus Avast Browser Opera Unable to remove old program and thus can not install new program Help problems? All times are GMT -5. The time now is 10:44 AM. | |